Dunkin’ Donuts

My kids keep trying to get me to go back, but it’s too rich for my blood! When you can walk into Shopper’s and get Cronuts (yes, croissant+donut!!) For less than HALF DD charges! The drive thru is an utter waste of time, so getting out of the vehicle is imperative if there’s any expectation of accuracy. Literally have to go in & point at what you want, & watch them prepare your order, or there WILL BE errors.
Can’t believe they spent so much time & $$$ extending the drive thru, & didn’t invest in training the employees to be accurate, & treat my food w/​respect (NOT smushing it all into one tiny bag, so the icing from the kid’s over priced donuts { even w/​coupon !}& the cream cheese & spices from the everything bagel & grease from sausage were all glommed together! = everything donuts, ugh!!) Never again when time is short… Well, probably never again, period!

Posted pic of the warped wrap I got in the drive through today. Less than friendly service (always… Wish there was a better DD in Westminster). Ordered egg/​cheese wrap, got BACON egg and cheese, and the tortilla was wadded up so that if you reached in the bag, you grabbed egg, not wrap. Not only that, they evidently nuked it to death because it was HOT (think burnt fingers) and once I got it reassembled, realized the «egg» was grainy/​dry, and threw the thing away, anyway. Gave 2 stars because their coffee is pretty good and they’re fast. Service not great, def not friendly.

I don’t understand this Dunkin location at all. Second time I’ve been here and I wanted to give them the benefit of the doubt, but I can’t. This situation happened TWICE: We went through the drive through, gave our order. Then when we get to the window we have to repeat everything AGAIN? Not even in the sense that they made the drinks and then had to just put them in the register (which would still be really ridiculous), but because they had done neither thing. Nothing about this location is efficient. Their current service model wastes everyone’s time.

One of the worst dunkin donuts around. They never give me the correct order and the coffee tastes old and burnt. Wrote to corporate about it and they said someone from the store would contact me and no one ever did. Very rude people here. Avoid at all costs!

One person to push buttons on the register one person to speak English. Avoid this place if possible, employees are rude!

I was home visiting my parents for the weekend and needed an iced coffee fix. We pulled through the Dunkin’ drive-​through with a mobile coupon for $ 1 off a medium beverage after 11 am, and the guy at the window scanned it twice for both of our iced coffees without us even asking!
We also had some old cups from another restaurant in our cupholders, and when he saw us shuffling the cups around to put our iced coffees in the holders, he offered to throw out our old cups for us.
I know both of these things are simple gestures but completely unexpected and appreciated for a drive-​through coffee stop. Somebody give that guy a raise!