West Side Oil Co

West Side Oil has always been very prompt, courteous and knowledgeable — both in oil delivery and also in maintenance and repair. I have used West Side Oil for the past 9 years for both oil delivery and service.
This year West Side started a customer loyalty program where you get $.01 off for every year you are with them — it starts to add up after a awhile. They also have budget programs so you can spread out the cost of your heating oil over the year.
Skip, Lisa, Rich, John and Dan (I’m missing a few names here) have always been great to work with. Yes, occasionally they may be 10 or 15 minutes late to an appointment but that stuff happens (David S seems to have had a rough day when he wrote his review). They’ve always been on time for me and always get the job done without any issue.
Heating and cooling systems are complex and it takes someone who is knowledgeable with the equipment and the tools required to keep everything in top shape. West Side’s team has a broad understanding of all the systems and tools.
This year I had a big investment in my house. I had West Side install a new Buderus furnace with a Riello burner and Vaughn hot water tank. The guys started around 8 and didn’t stop until 6:30 at night. That’s what I call dedication to get a job done. Rich Chapman wouldn’t leave the jobsite until he was satisfied and comfortable everything was done. How is that for service!
Thanks to West Side for everything and consider supporting a great local family business.

used to use but their customer service has become terrible since jim left. example, they made an 8 am appt in west hartford, their trucks leave west suffield at 745. unless they’re going 120 they’re not getting to bishops corner in 15 minutes! then when we call at 825 asking where they are the receptionist states «you never said they absolutely had to be there at 8»! well then what’s the point of an 8am appt? rude would not provide a credit and just ridiculous! DON’T USE!

EXCELLENT service! Prompt, very honest, trustable. I called thinking I needed an expensive job done and was actually advised not to have it done and that saved me a few hundred dollars. Yeah! My employer has used them for years too and is very happy with their service.