Macarthur’s Restaurant

the food is not as good as the view and settings but always a special treat just the same the desserts would be better if made from scratch and more selection last week there were no strawberries :(

I do not recommend this restaurant at all. Service is just terrible. Here are the facts. Once seated it was twenty minutes before anyone came and took our order. Then it was another thirty minutes before the spinach dip pre-​appetizer arrive with salads no where in sight. The restaurant was barely 50% full. Well as I sit here now and an hour has passed still no soup or salads. The staff blamed the kitchen. Total breakdown as a restaurant.

After reading the reviews I was not excited to eat here, but we’re staying at the hotel and this is where the group we were with chose to eat.
Very disappointing. The lobster bisque was a weird salty dark broth, the rolls (which were never actually brought to us because the server set them on an empty table next to us and forgot about them) were hard and unfavorable. The butter was frozen and in no way could be spread onto the hard rolls. When the server discovered the whole basket of rolls on our table she rudely grabbed the basket before everyone at the table had even gotten one. Drinks were slow to be refilled and food was slow to be brought out even though we were one of only two tables in the restaurant (and had made reservations). Brussel sprouts were hard and gross, mac & cheese was odd & crunchy and we were told to cut our steaks with butter knives. Meat was so-​so but at least tender.
The only plus is the beautiful building it’s in. Other than that it’s ridiculously priced for the mediocre food and service.

I’d like to attribute the awful food to the Culinary Institute of America, but I don’t see how even people who haven’t gone to school can cook so poorly. Additionally, the service is slow and clumsy. It’s only saving grace is that it’s on the campus and there’s not anything worth traveling to in town.

I was here for a conference and stayed at the Thayer Hotel which is very nice. They offered a NY Strip as an option which the waitress recommended. The consensus at the table was the steak was of poor quality and not cook to order. On top of that they served a huge tab of butter on the steak which was over the top. The wait staff also did a poor job with the service. I would not return. Go to town.

Getting in is a bit of a pain, but that’s to be expected because of the extra security required (this restaurant is on the West Point campus). Once inside, service is friendly albeit a bit slow. The servers are very friendly, but all seem just a bit frazzled even though the restaurant was empty (total of 4 two to four top tables at the busiest while we were there).
The lobster bisque was overly salty and barely a hint of any actual lobster– very disappointing, especially because the waitress forgot to put this in when we ordered and we had to remind her about it.
The salad with the buratta was very yummy. The buratta was creamy and sweet. My husband ordered crab cakes for his appetizer, and he said it tasted good, but he wished it were a slightly bigger portion for the price. The short ribs I ordered were rich and flavorful.
And the view! The view of the Hudson is refreshing and the grounds behind the hotel is gorgeous, so if the weather is agreeable, try to get a seat on the patio.
3 stars because of the meh-​ness of the soup and the sloppy service.

Great brunch. Our table of 9 Enjoyed everything. Staff and our server Justin was great.

One of the three worst meals I’ve ever had. What a shame, since the atmosphere was on the elegant side and the setting quite nice. I had fair warning, though– on a Saturday night in July the dining room was completely empty, except for my small group of two. (To be fair, there were some people outside on the terrace, dining al fresco.)
The problems began right away. First the waitress said they didn’t have honey-​mustard salad dressing, then she came back later and said they did. When it arrived, it was the hottest I’ve ever tasted. Our server seemed befuddled and said they’d just whipped it up in the kitchen (using Beelzebub’s recipe, apparently). My lettuce wedge was warm and amateurishly served, with about as much élan as you’d expect at Mel’s Diner.
Our entrees were no better. My filet mignon wasn’t cooked at a high enough temperature nor properly rested; one slice and all the juices ran out. Roasted Brussels sprouts were as hard as rocks and inedible. The salmon entrée wasn’t flaky, but somehow sticky instead, and barely edible. We each received one ordinary roll from a basket and were never offered another. The best part of both our meals was the asparagus. Maybe the chef should take his name off the menu…
When our server asked, we told her our concerns. She didn’t know what to say. The manager soon appeared, who was far more empathetic and without our asking reduced the bill by 20 percent. Still, including a standard tip and tax, the final tab was $ 80, far too much for such a subpar meal.

Please save your money. We had a large party and the one waitress assigned to us was completely overwhelmed and ill equipped. Worst of all the food was just plain bad. The steaks were cold, pork chop was dry and I actually didn’t eat it because the meat tasted off as if spoiled. Since it was a large family gathering we opted to focus on enjoying each other so we kept the horrible food and service complaints to a minimum. I will also post these sentiments in trip advisor it was that bad especially for the price. Stay away from dinner here. Lots of options in walking distance.

Avoid this place. See the sub-​par rating? Trust it. Don’t waste your time or money. Go elsewhere. If you are staying at the Thayer and don’t have transportation, walk through post to the West Point Club instead.
Terrible diner-​like service for a place with such a high-​priced menu. We came into the now-​overrated Thayer hotel with high expectations and were sorely disappointed. With four years left here at West Point I can think of no circumstance where I would ever return to this restaurant or recommend it to a friend or colleague. Even if we have family staying at the Thayer, I will take them to some other establishment to avoid this place.
Our server was short with us from the moment we arrived. The restaurant was understaffed, which seemed to contribute to her demeanor. Best I could tell, she would have been a generally bad server regardless of conditions.

MacArthur’s is a restaurant fit for royalty. The staff is completely dedicated towards providing an exquisite dinning experience. I had the pleasure of both the diner menu and elaborate Sunday brunch — both well worth the price. When both service and quality are your metrics for success, MacArthurs hits it out of the park!

So Sunday Brunch at MacArthur’s Restaurant in West Point this past Sunday was ok. Cost was $ 36.95 pp which included unlimited Mimosas, Champagne, and Bloody Marys. Drinks were good and refills plentyful. Ambiance was reserved, refined, classic, and true old world West Point, as you can see from the photo I took of the hotel’s lobby. The food however was just mediocre and the buffet selection, very poor. For that price I would have preferred to skip the unlimited drinks, as I’m only good for two or three anyhow, and replace it with more of a selection of refined brunch dishes and better quality of the food and it’s preparation. Fritatta was bland, bacon soggy and flavorless, home-​fries flavor were ok, but soggy and mushy looking. Shrimp Cocktail ok. The shrimp again were soggy, flavor decent as was the cocktail sauce. The bagels and hard rolls were horrible. Again. a rubbery, mass-​produced mess. Salads, they had 3, one of which was the Capressi Salad with small balls of Mozzarella and grape tomatoes. Dressing however… LOADED with dry basil. OMG it was horrible… and I like Basil. Way too much, it ruined the salad. The beet salad. canned beets. I could go on and on, but nothing was «out of this world» and NO Eggs Benedict. One last complaint: If your going to have a 1:30 seating and advertise it is until 3:30, don’t cut off the live entertainment at 2:30 and start letting the buffet run dry at 3:00! Big NoNo! Anyhow, save your money and check out the Sunday brunch buffets at Torches-​on-​The-​Hudson in Newburgh, or Soho Restaurant in Middletown, both only $ 15.95 pp and their food quality and selection are much more impressive, AND they both serve Eggs Benedict!

I’d rate it lower if I could
Awful food
Dinner never arrived
Awful service
Management could care less

Went on a friday night and indulged in the seafood buffet. Everything was on point from the salads, soups, appetizers, entrees, deserts and the service. You can’t beat the price for the quality and quantity of what you get.
Will definitely return another friday and plan to attend their Sunday brunch.

Had a bad visit here about a week ago… Service was great, but food was something to be desired. I ordered a chicken Caesar salad, the chicken was rubbery and not fresh. So gross. I hate paying full price for poor quality food. Gross

We went last summer to Macarthur’s for a nice dinner out. We were seated outside overlooking the Hudson, and it was beautiful. The service was good. Cold bread and butter are such a pet peeve of mine. Who actually likes eating a cold block of butter?! Either way, I started off with the lobster bisque (just lobster flavor and cream, no actual pieces of lobster) and my boyfriend had the southwest rolls. Those were actually quite flavorful, and the bed of bean salad that the rolls were presented on was also delicious. Our entrees were nothing to write home about. My chicken was over cooked, and his beef was undercooked. For the quality of the entrees, I thought they were a little pricy.

Oh my…
I thought I had seen it all until this past Saturday night at the Mac Arthur Room at the Thayer Hotel. It was a new low. Surpassing the Castle Hill Inn debacle from this past summer (see my review separately).We were guests at the hotel and our plan was to have a nice meal in the Mac Arthur Room after a day of sightseeing and go to bed.
It was the worst overall dining experience I’ve had in 10 years. The Dining Room is stunning and deserving of better management. While the room was only half full, it was understaffed and the hostess/​managers did nothing but straighten chairs. Our waitress Gerri, simply had too many tables. The staff went out of their way to let us know that they had four weddings at the hotel that day.
We were seated promptly, received drinks, ordered and then just sat. and sat. A couple that came in after us ordered just entrees received their meals and were finished before we were served our appetizers.
For appetizers my wife had the Shrimp Cocktail which was fine. I had the $ 4 Lobster Bisque. It was simply Lobster Bisque thick broth without a chunk of lobster.
Drinks sat empty as the staff attended to other tables. We were really getting angry. I saw our entrees come out and just sit in a serving tray. They were covered with a lid. When severed, I immediately felt the plate– it was cold. My Rib Eye Steak (Choice at $ 31) was cooked ok but the food service gravy (not Au Jus as listed on the menu) the kitchen had poured over it had cooled and skimmed over. The mashed potatoes– (food service quality again, ice cream cone scoop– which I really do not mind) were so cold a pat of butter would not melt when placed on top of them. Naturally when we were done — we sat, I had to get up from out table to ask for the check.
The meal was long, drawn out and horrible.
«…renowned Executive Chef Brian Aspell» should consider his reputation in putting out food like this in a dining room with obvious service issues. Serving steaks on cold plates… really? I can empathize with the staff who had 4 wedding receptions to serve – (thanks for letting me know about the hotels workload) but why is this my problem and why do I need be sympathetic?
Please if you are accustomed to decent dining — this place will let you down. This meal was the worst part of our West Point trip.
Tip: You can walk from the Thayer to the downtown restaurants easily. Just show your ID to get back onto West Point.
Visited September 2013

The Thayer Hotel is over 200 years old. It is restored, perfectly maintained and pristine. Brunch on Sunday was a very, very nice experience. The MacArthur Dining Room is beautiful. It is a formal Dining Room that has gorgeous views of the Hudson as well as the hotel grounds. The dining room opens on to a covered outdoor formal eating area overlooking the Hudson. During brunch there was a piano player playing on a baby Grand piano and the waiters and waitresses were offering champagne and Mimosas. The food was excellent our favorite being the dill salmon. I have been to many brunches and I rate this one right at the top. Over the next several days, we ate breakfast twice and dinner in the MacArthur Dining Room. Every meal was great and I recommend it highly.

Their dinners are amazing but their breakfast is okay at best. I would give their dinners a 5 star and their breakfast a 3 star. The name itself uses MacArthur’s name and thus has 5 stars around it not because the restaurant is 5 stars, but because General Mac Arthur was a 5 star general.
Venue.
The location itself is beautiful with gold designs decorated on the wall. The tables and napkins are set up in a manner where you will feel like you’re dining elegantly. They have tables that can seat all parties and easily accommodate a party of 5 or more.
Food.
Their dinner buffet is amazing. Their steak is cut on the spot. The dishes are neatly labeled and despite being cooked in large proportions, they still have a delectable taste whether it be seafood, meat, carbs, or vegetables.
Their breakfast buffet is why this review gets 4 stars. Their scrambled eggs and hash browns don’t settle well in the serving pots. In addition, there is few variety for the price you’re paying.
Service.
The waiters and waitresses are normally very kind and always refilling your drinks and taking away your plates. They all are very good at their jobs, but don’t always smile.
If you go to this restaurant you will definitely see cadets, soldiers, veterans, or anyone related to them. It is always a site to see soldiers in uniform. For a nice dinner, this place is worth every penny.

Veni, vidi, vici.
I came, I saw, and I conquered.
And I shall return!
Came here on a regular Sunday buffet brunch, came here on Mother’s Day special, and came here for their Friday night’s seafood buffet. This place truly caters to Gods and Generals.
The variety of the food choices is not much, but it’s satisfyingly pleasing. But with Macarthur’s Restaurant, it’s not about the quantity, but it’s about the quality. Theirs is the best of the best, and their seafood is very fresh.
Staffs are very friendly, and the setting… well, you’re at West Point U.S. Military Academy, what’s more to say?