University Inn-Conference Center & Suites

The level of customer service at this hotel is despicable. I made a reservation online and unfortunately a few hours later realized that I had another commitment that weekend and would not be visiting West Lafayette. Less than 12 hours after I made the reservation I called the hotel to cancel my reservation. I was told that because I booked on a «Special Event» weekend I needed to give 30 days notice to avoid being charged for the stay. This was impossible as the date I booked for was only eight days away. Unbeknownst to me that weekend was the weekend of Springfest at Purdue. While this information about Springfest was nowhere to be found on the website the manager I spoke with pointed out that there is a «Special Event» rate displayed when you book a reservation. I agree with him here. Directly next to the Special Event rate it also states that 30 day cancel and prepayment required. However we did not book the Special Event rate, we booked the best rate available which did not mention anything about a 30 day cancel policy and was displayed separately. Apparently I was supposed to comprehend that because a Special Event rate was displayed that all rates, even those that aren’t Special Event rates were subject to Special Event policies. The manager refused to refund me the $ 178 that has already been debited from my account. I cannot comment on the quality of the hotel or the service you would receive once you arrive, but given the experience that I’ve had in the last 24 hours without stepping foot inside the hotel I can imagine it would be a real treat.