Hilton Garden Inn

I work for a local University and we had a group of international visitors who were staying at HGI West Lafayette. The visitors reported that they requested a 1 hour late checkout in order to have sufficient time to complete their meetings on campus. This hotel REFUSED. I could understand that it could cause housekeeping delays if it was a large block of rooms, but in this case the visitors said that they even offered to move all of their bags to one room but even then they were not allowed to keep even one room for one extra hour. This lack of cooperation from the hotel caused our visitors and our faculty undue stress.

Very clean hotel, spacious rooms, and great staff. Love the proximity to restaurants and entertainment. Would be nice if an automatic email was sent out explaining the parking situation and what to do at checkin. The HGI in Fort Wayne, IN sends out an auto email giving you directions since their location can be difficult to navigate to. Food for thought but otherwise a great hotel!

First off, if you stay here, include breakfast in your package. It was only $ 5 extra for me. It’s $ 8.95 if you decide to hold off on prepaying for it. Believe me, you will definitely regret it when you walk past the lobby prepared to scoff at the food, expecting a McDonald’s quality type of breakfast. I’ve had breakfast at other hotels such as the Marriott Residence Inn and Courtyard, but their breakfasts simply pale in comparison to this hotel’s.
It’s a classic continental breakfast buffet with fluffy scrambled eggs, scrumptious sausage links, home-​style cooked potatoes, biscuits w/​gravy, and all the BACON STRIPS one could ever want! But wait, before you stack your plate up to the ceiling with bacon, they also have made-​to-​order omelettes, pancakes, and waffles. I ordered the omelette with bacon, sausage, onions, tomatoes, and ham– and to say it was palatable merely describes it mildly, as it doesn’t do it justice. You just need to try it and you can thank me later.
Ok, now that I’ve completed my food digression, I shall turn my attention to the actual hotel room. My room seemed adequately clean, and the only reason I am reluctant to say very clean was because the carpet color is dark, and I can never emphatically or confidently judge carpet’s cleanliness when it isn’t white. The bathroom was spic and span and so was the desk, closet, and bed. The bed was really comfortable for me personally. Also, the heater/​AC runs smoothly and quietly.
The employees servicing the front desk were extremely friendly and their ebullience was contagious, which is generally a reassuring harbinger of good things to come from the hotel.
The hotel lobby area is cozy and spacious, emanating vibes of cordiality and warm welcome. As a result, I did most of my work on my laptop down in the lobby area and so did other guests.

Mary and the rest of the staff are friendly and welcoming. The hotel is currently under renovations but they’ve kept it clean and intact, which is great. The noise and mess are minimal. The rooms are nice — very clean, comfortable and I love that it is so close to everything. It’s a short walk or drive from Main Street, near Starbucks and Scotty’s Brewhouse. I will definitely be back to stay during my trips for work!

Deducting half the room rate was good, but they probably should have done more after showing them photos taken from the room that morning … after discovering disgusting stains on both mattresses and a rusty shower head. This is what would be found in a cheap motor lodge, not a Hilton-​branded hotel. Also, the place was being renovated and the only reason I got free parking ($ 5) is because someone erred telling me that’s being offered due to the inconvenience. So that means they did nothing in terms of «pardon our dust.» By far my least favorite Garden Inn experience.

I’m surprised by the bad reviews. I thought this was a perfectly nice Hilton Garden Inn. The front desk staff are very kind, and the rooms and lobby are clean and very comfortable. Free tea, coffee and hot chocolate in the lobby all day is a nice touch. The rooms were very well equipped with mini-​fridges, microwaves and Keurigs + K-​cups. I didn’t get to take advantage of them, but the pool and fitness center looked nice too. The location is perfect, walking distance to both the Purdue campus and the Lafayette business district, and in a strip mall with several food options.
A few downsides: the breakfast buffet, while cheap ($ 8.95 for a hot buffet… missed you, Midwest), is not very good. It’s mostly continental fare and unappetizing, lukewarm bins of eggs, bacon and potatoes. While they advertise «made to order waffles, pancakes and eggs» the waffles are those make-​your-​own kind that they have at every Comfort Inn in the US for free, and they wouldn’t make me scrambled eggs, citing the fact that they had (nasty, congealed) ones on the buffet. The omelette they did make me was pretty terrible. I had the buffet once and then went to the nearby Panera or Starbucks every day thereafter. Also, the elevators are very slow, and they charge for parking (a moderate $ 5 per day, but still a bit surprising given the suburban location). Overall, it’s a nice place to stay though.

Overall a nice two night stay for a business trip. It’s always a plus for traveling when the hot tub is actually working at the hotel — yay! Check in and check out was smooth — no surprises. My only complaints — the doors in the hotel room always wanted to close on their own. If I was standing outside the bathroom and had to get in the closet, it was a bit of a balance act, try to keep them both open. Also, there is a sign that encourages hotel guests to park on the top floor, but I don’t really understand that since the hotel entrance on the first level. When you come in through the back, there is a strong chemical smell before getting on the elevator.
I love the location of this hotel — you can walk to restaurants and even to campus if you’re up for it.
This isn’t my first time at this property, but most recent one that I can review. Hosted an event in their small party room and few years ago and I remember the service was good, but can’t remember much other than that.
Also, had one of my wedding room block here years ago and had positive feedback from guests. Husband and I were put in the Jacuzzi room, which has always creeped me out, so use the tub at your own risk…

Another Hampton — another predictable win. It’s clean, the beds are comfortable, and decent shower pressure. Fitted sheets? Check. Bathroom ventilation? Check. Even covered parking to keep my car out of the rain. Although I will say that the parking isn’t convenient to the front door, so it’s a bit of a pain to shuttle items up to you room and then park the car, and it’s also potentially a bit of a pain to walk with your items. As with almost every Hampton I’ve been to — a predictable, pleasant experience.

This is my first choice hotel when coming to Purdue (two kids at the school). It’s clean, closer to campus and the staff is friendly. The parking garage is a little weird and would be problematic if I ever traveled alone (single woman, long walk from garage into secluded hallway) but since I never do it doesn’t bother me. If I were a single woman, I would park in the adjoining lot out front. I don’t know that you’re supposed to but safety first!

Night auditor/​front desk person on 8÷28÷14−8÷29÷14 was atrociously rude to the gentleman checking in at 1230 AM 8÷29÷14 in front of us. My wife checked in just after him and not only was he of a negative disposition, the key card was broken and only the master card would work. Hopefully other persons have a better experience, we will not return.

Nice hotel. Clean, comfortable, a touch dated on the furniture, but conveniently located and what I expected of this class of hotel. Would honestly have given a 4.5, but Unilocal doesn’t do that. However, my room service order from Puccini’s dropped it to a three. Called at 8:30 on a Tuesday and was told my pizza would be there by 9. I asked to pay cash, and he said that because I was at the Hilton, they had to direct bill. Ok, whatever, I thought.
At 9:25, I called back and was told the driver left 10 minutes ago and the pizza would be there in two minutes… as the driver had been waiting on another delivery order and didn’t want to have to do two trips. I inquired about the pizza temperature, and was assured it would be hot, or simply call them back.
At 9:40, the pizza arrives, delivered by the hotel front desk person. He apologized for the delay and asked me what time I ordered it. I told him over an hour earlier. He was embarrassed and said he would call them. Before he left, I checked the pizza and told him it was ice cold. He again apologized, I waived him off and decided to shrug it off. I believe his name was Brent.
I tried a small slice, and it was cold and tasted odd. I tried another small slice, and just stopped eating it. At that time, the front desk called (Brent, I believe), and he said that Puccini’s was making a new pie. At that point, I thanked him for his follow through and excellent customer service, but I was done. I put the majority of the odd-​tasting pizza back in the box and set it outside the door. Puccini’s is one of the suppliers of room service to this hotel. I’m hoping it was a fluke and an off night, but they ruined it for me. Hotel did a great job… room service was dismal.
The order was taken at 8:38 with a 9:03 guaranty delivery, according to my bill. The invoice, along with service charge and tip was the only thing that seemed to live up to expectations, and promptly delivered (snark).

After a very long day, the receptionist made check in easy. Lovely, immaculately clean facility 4 blocks from Purdue. The room was perfectly clean and comfortable. Happy to have a fridge for bottled water. Breakfast was very good, a self serve buffet. The hostess was friendly & helpful, and even found salsa for me in the depths of the kitchen. Bryce made check out efficient with a smile. 100% of the staff members were smiling. & asked to help. Great property. Either Indiana is the friendliest, happiest place on earth or this is a very well managed hotel with an exceptional staff, or both. Thanks for a perfect night, and a great send off this morning. I highly recommend this hotel.

Stayed here over Xmas visiting my sis who teaches at Purdue. Clean hotel, excellent breakfast buffet which was actually open Christmas morning. Room was clean and everything functioned as promised (nice beds, hot water, good water pressure, etc). This hotel is located in a commercial area, so there’s a parking garage for guests. It worked, though not ideal. The location to campus is prime and there’s food, bars, and a Starbucks all within walking distance. Swimming pool was clean (yes my daughter made me take her swimming Christmas morning lol). Staff was friendly and helpful. I’m in the hotel business and I can say the hotel seemed well run. It’s likely one of the best options in Lafayette so don’t hesitate

Stayed here this weekend last weekend. The first thing impressionable item was during check in we were told our cars would be towed if parked in the surface lot directly in front of the hotel, which we were. So back out to the cars and up the parking garage we were finally settled car wise. Walking into the hotel several things were very noticeable: 1) the sliding doors on the closet were both off track so the big mirrored doors were just propped up against the tracks. This seemed it would be unsafe for small kids. 2) The bathroom sink had an 8″ long crack in the porcelain. 3) The carpet was frayed at the bathroom door so much that there was a yarn ball. 4) There was a piece of used floss hanging on the shower head– YUCK. 5) Finally in pulling back the covers to climb into bed was a nice long black hair belonging to some previous guest.
Overall it was quite disappointing especially for a hotel with ‘Hilton’ in the name. I would suggest looking elsewhere!

We stayed on an over night while moving our daughter into an apartment for Purdue, room was fine. just don’t ever leave anything behind because you will never get it back. left a shirt on the hanger in the closet, checked out at 9 am called 3 hours later, No Shirt found. how can this be when no one else was in the room. their check in time is 3 pm… maids ??

This hotel needs some feng shu or something. Hotel just did not click for us. My wife felt she got bit by something other than me. Van to campus was super nice on a day it was over 100. Agree with people about rates expensive for what you get which is location near campus

We stay here every year around this time.
Liked: The free HUGE cookies, coffee, walk-​ability to places, comfortable and clean rooms, fireplace downstairs, elevator in parking garage that feels like «Tower of Terror» (I usually take it to the top floor and go straight to the bottom for fun)
Didn’t like: Weird entrance from parking garage

While this is the only viable option if visiting Purdue and wanting to stay close by, it wasn’t a very good option. I found hair on the bed sheets which was disgusting.
Our room keys kept getting demagnetized even right after the recharged it for us and eventually they had to come up and open the doors for us.
We paid $ 98 for one night with a AAA discount which wasn’t so bad but we would’ve expected the rooms to be cleaner!

Usually I’m a big fan of HGIs, but this one wasn’t my fave. For one I’m pretty sure we were about the only guests there, yet the rate was one of the highest I’ve ever paid at a HGI and it’s not like this location was well. anywhere. Second issue was the strength of the wireless internet on the second floor was terrible, kept dropping out on me which was pretty annoying.