Planet Bark

I was a potential customer. The hours really appealed to me. The young lady who showed me around was wonderful and thorough, which is responsible for the two stars. She was great! I cannot shake from my mind the way that the manager (maybe owner?) spoke to her staff. If she has no problem being so belittling to the humans who make the business run, I fear for the way my dog may be treated while there! I will take my business elsewhere. It’s a shame because I’m so close by and had high hopes for Planet Bark.

Disappointing… They initially gave me a hard time about scheduling an interview time (I work all of the days that they do interviews), but then the manager or owner made an exception which I was happy for.
They made him get a flu shot, while his other day care doesn’t require.
When I arrived for his interview day, the girls at the front desk were standoffish and seemed confused.
When I mentioned he would be doing Saturday day care (which by the way I mentioned each time I spoke with the manager that it would only be Saturdays) they told me they don’t have Saturday daycare, only day boarding. Day boarding would just mean he was in a crate most of the day… For $ 36!!!
This could have saved me a trip, and an unnecessary flu shot if this was only explained.
So angry!

I’m from NY and had a funeral on a Saturday in CT. The staff at Planet Bark was extremely helpful and understanding — I was able to provide them with all my puppies immunization information via fax. And she was allowed to board there for the day. She did not seem at all tense or upset when I picked her up and the staff was incredibly kind. I wish there was a location in New York!

I bring Scooter, my black lab there when ever we have to leave town for a few days. Always have been treated very well and Scooter doesn’t mind going.

We have a six month old matese shitzu puppy. Lola loves planet bark. She has had a little vacation there with her friends, as well as once a week just going to p, ay w ith other little dogs. Staff is wonderful, clean play and sleep areas. But the best part is Lola runs in, never looking back the second we get there. Thank you so much planet bark!!!

I have been sending my dog, a 3 year old pug, to Planet Bark since she was barely 6-​months old and have been very satisfied with their level of service and caring for my four-​legged friend. Melissa and her staff really do seem to care deeply about the dogs they care for. Their facility isn’t the most tricked out in town but does your dog really care about marble countertops and gleaming hardwood floors in the pickup area? From all indications, they spend their money where it should be spent– in the dog-​occupied play and boarding areas. Melissa and Michelle have always gone the extra mile for me and my dog. I love the new door!

Great facility. The owners and staff really care about the dogs. We brought our older Bernese Mountain Dog and 5 month old Berner puppy in for their initial interview. The staff made sure that the puppy was comfortable in his first daycare setting. Both dogs came back exhausted. We now take the puppy to daycare twice a week and he loves it!
The only reason that I can’t give Planet Bark 5 stars is because boarding is SO EXPENSIVE. $ 48/​day for the first dog with the second dog $ 40 if they stay in the same suite at night. We have lived a couple of big cities and never paid more than $ 25/​day.

We have been going to planet bark for a few years now. Initially we were happy with the care they gave to our baby dog. They used to have much more caring, attentive workers but shortly after the new management took over, one of the owners is extremely mean, rude, inconsiderate, and only cares about MONEY! She is not at all concerned about how my dog wasn’t able to handle staying overnight, even though my dog would come back having lost almost 7−8lbs which was verified at the vet (ribs all sticking out). They refuse to put video cameras up which every other daycare has which I find very suspicious. We have been a very good client for some time and even referred many other dog owners before but regret it now. The owner who mans the desk and finances is not honest and truthful about, nor even pays attention to what happens behind closed doors for fear that clients won’t return if they knew what really happened but its the opposite. My dog is my baby and I would much rather have the truth and would appreciate more knowing that they were honest with me instead of lying and covering up what really happens. Its very scary. Needless to say, we won’t be going back or referring anyone else to them. It is very upsetting.