Dog Days of West Hartford

I was extremely happy with Bob and Tina. The communication was fantastic to set up the appointment to groom my two shaggy retrievers. Could not be happier with the service and result, you can tell they really care for animals and take pride in their work. Also, very reasonably priced. Will defiantly be back

Very professional service. Bob initially came to our home for a consultation to pet sit for our two five month old cats. He came daily and spent a half hour a day with our cats. In addition to taking care of our cats, he was able to navigate our alarm system, brought in the mail, and texted us pictures of the cats while he was visiting with them. We will use his services again.

They sat for my cat in our home and ignored the fact that he defecated in six different spots on my bed while also urinating through the mattress to the floor. The bed was visible from the front door where they entered and the smell was powerful from the porch. They left me a note that everything had gone great but that the litter box was mysteriously empty. When I called in SHOCK about how they missed this, there response was rather dismissive. They said they were sorry and that was it. No «Gee, sorry you paid me in advance to watch your cat and that I did not WATCH him» discount or refund. If I were a pet sitter and that happened on my watch, I would be very eager to make amends for a huge misstep like this. As is, they did nothing. BEWARE! Common sense does not apply here. If your pet had an accident, they won’t close a door and call you. They’ll just pretend it didn’t happen.

This is where the dog goes for playgroup and they also do some home visits when I am stuck in an evening meeting. The address is just where they pick the mail up, not where the dogs go. The dog has been going there for about five years and she just loves it. Bob picks her up and then she goes and plays with her buddies for a couple of hours. They also take her in when I am out of town which has worked out great. They have been first rate in every category.
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The dogs now have a new (May 2011) place for playgroup and went to see it at their open house. There is a pretty good sized fenced in area covered with wood chips for outside play. For indoor play (bad weather) there is a rubber mat type of flooring. The pooch was really happy while we were visiting.
update (⁹⁄₂₀₁₃). The prior dog died and the puppy (now 1 year old) has been going for about three months. She is excited when they show up and is happy and tired when she gets back. One of the neighbor’s dogs goes as well.
They apparently don’t do the overnight dog sitting anymore but they still do the home visits.