Kitchen Sales

KS was recommended by our installer. We spent a long time with the salesman. He knew I have an 11 by 11 kitchen and did not want to waste one inch anywhere. I believed we were ordering custom cabinets based on the trip out to measure, the detailed questions and choices, etc. I stupidly trusted they know math and would provide custom cabinets which would utilize every square inch. Not even close. I have a 4 inch gap between my cabinet and fridge. So much dead space in between other upper cabinets that if added together is enough to hold a row of fat mugs! The installer put the «island» in the wrong place that had I been home would not have happened which he did dismantle and redo according to my conversation with our salesperson that was not passed on properly. The installer did a nice job, however, I am now left with gorgeous «box» cabinets that are not custom, tons of dead space and a damaged brand new wood floor. Do not trust them. Buyer beware. I am such a fool for trusting that based on their years in busness they know how to get it right.

In a nutshell, I’m sooooo happy I went with Kitchen Sales! I didn’t use a General Contractor to coordinate my entire kitchen makeover — I handled it myself. I had no idea what I was doing — and Kitchen Sales was so wonderful! They helped me plan out the timing of everything (which has worked out perfectly!) — which helped me to make what could have potentially been a chaotic experience — into a really smooth one! The cabinets arrived last week and were installed this week … and they look gorgeous! I can’t believe how great they look! It’s exactly how I pictured it — if not better. And Kitchen Sales gave me suggestions on some of the options — and they really know what they’re doing. I can’t believe all the storage space I have! Their installers, by the way, were so friendly and professional as well. I can’t wait for the countertops to be installed soon! Thank you, Barry & Kitchen Sales — this is a VERY satisfied customer! :-)

Great Experience. Our Sales person was professional, knowledgable and accommodating. The Showroom was amazing with so many different kitchen setups, we could see the features that we wanted in our new kitchen up close. Our salesman was also very helpful in assisting us with our design choices and answering all of our questions. He did not hard sell anything but guided us through the design process. Our overall cost was less than the Big box stores and much more enjoyable. the cabinets were delivered on the day they promised and were brought right into the house. The installer was amaxing. Very professional, friendly and was a pefectionist. Every detail was expertly done. Tear down started on Monday morning, Cabinets and counters. plus new sheetrock where needed, were done by Tuesday night.
Everything was cleaned up and taken away. I would highly reccommend these folks to anyone. The new kitchen is beautiful and the experience was great.

I walked into Kitchen Sales and had a terrific experience. I dealt with a very helpful salesperson, who actually came to my house. I had further dealings with the owner, as to scheduling. The product was exactly as I had envisioned when it was installed. The delivery and installation were on time and I was actually called with confirmations, that were as promised. Great experience, and I would recommend them to anyone.

We didn’t even get to sign a contract for work to be done and I fired them! Terrible customer service. The appointment we made with the sales guy was interrupted several times with other customers coming in and our sales guy would tell us to «sit tight» while he helped others… I thought the purpose of booking an appointment was to avoid interruption. Then their sub contractor came out to the property for an estimate. He said he would be in touch with a quote. After more than week, no quote. I called and left a voicemail with the sales rep and he never returned my call. I guess they pick and choose their projects and pass on business? Very odd. Especially considering I let two perfect strangers enter my home on two separate occasions and then never heard from them again. Consumers beware.

I’ll preface my review by saying that my parents had kitchen sales install a kitchen in their home and to be fair, their experience (and end result) was satisfactory. In my case however, I’m still scratching my head wondering how I didn’t see this nighmare coming.
My salesperson was friendly and professional. She was great in helping pick out what I needed. However, when I alerted her of some concerns about product defects and the installer, she was more surprised than empathetic. As far as solving my problems, I’m still waiting.
Having heard how wonderful the installer was from Kitchen Sales, I didn’t flinch at his request that a check be waiting for him upon arrival. I had given him my phone number (as I wouldn’t be home) in the event there were any issues. As I didn’t hear from him, I expected all went as planned.
Apparently, when the cabinets were delivered there were a few manufacturers defects — despite the defects, the installer installed them anyway. Also, the cabinet doors weren’t hung evenly (sure, a minor adjustment — but when you’re spending 15k on a kitchen project, is it reasonable to expect them to be straight?). The installer also didn’t use a stud finder — instead just drilled holes in the wall until he found a beam. Lastly, I was left with a room full of empty boxes — apparently they don’t remove them.
When I called him to let him know that I was disappointed — his indignant retort was that I was being «unreasonable and unrealistic.» He told me it wasn’t his fault (or Kitchen Sales’) that the cabinets had defects and then proceeded to admonish me until after a few minutes of listing to him bark at me I just hung up. I really couldn’t believe what I was hearing.
Stunned, I called my salesperson at kitchen sales. I made it clear that I did not want that person returning to my home — and that I needed to have this project done on time as I was renting out my apartment and had a tenant moving in shortly. She assured me I’d receive a call from the manager the next day (Sunday). Nothing. Monday rolled around and still nothing. I called and spoke to a person who answered his phone as if he were already annoyed at the fact that he had to answer the phone. In short, he did absolutely nothing to acknowledge — much less address — my frustration. He simply replied «you’ll get a cabinet door in the mail. Make sure it has no defects.» He went so far as to defend the vendor’s actions and convey that my concerns weren’t important.
At the time of this writing, I’m still waiting for a resolution — and not banking on much. I was excited to finally be able to afford a new kitchen. Kitchen sales was quick to run my credit card. However, now that I have a problem, I’m on my own.
If you were me, would you recommend Kitchen Sales to a friend or loved one?