Dunkin’ Donuts

I stop here every morning on my way to work and pretty much order the same thing every time. With that said, they still manage to screw up my order AT LEAST TWICE a week, and to boot I go before there is any «morning rush» or hustle (5:15−5:30am)…unacceptable from here on out. Maria is a sweetheart but the rest of the people there are either incompetent or extremely over the top with their tones… almost condescending.

They brought back the kid who works hard, think his name begins with an A. Even when the rest of the people are just standing around or talking he is always working.

This is by far the worst Dunkin’ Donuts I’ve ever been to. I tried this location for months, went every morning. Only once a week on average did they get my order right. There is only one employee here (wish I knew her name, works AM shift, long light brown hair) who knows how to make coffee. If you go at any time other than the morning rush, employees are idling around joking with each other. They’ve often made jokes and funny voices to customers through the drive-​thru intercom which is an immediate turn-​off, I think. Very uncomfortable. One male employee thinks it’s funny to ask if I need a straw with an iced coffee. Every time. And rudely. The coffee is like water. No matter how many times I tell them the specific amount of sugar and cream I like, they get it wrong. It’s disappointing and a huge waste of money. I dump the coffee out most days. If you want food or a coolatta and can deal with the goofy unprofessional crew, this location would be fine. There is a girl on Saturday afternoons with blue hair who is extremely friendly and kind – probably the only asset this location has on non-​rush shifts. Keep driving past this DD – you’ll be sorry you stopped! As a longtime member of the hospitality/​food industry, I recognize how important it is for there to be consistency in service/​beverage/​food products. DD definitely hasn’t mastered that concept yet, especially at this location. You never know what you’re gonna get!

This DD’s is my usual drive-​thru on my way to work. I find the folks to be very friendly and always get my order right.

I had to add this Dunkin Donuts to Unilocal,just to write this review. I have always loved their service… I use the drive thru frequently and everyone is always so friendly. One drive thru employee in particular is fantastic, Alexander. He is the sweetest, kindest, and nicest fast food employee I have ever encountered. He remembers every customer, details about them and their lives (if provided to him) and always seems truly happy to see you. I am 9 months pregnant, and he has throughout my pregnancy checked in with me to see how I am feeling, remembering me even when I hadn’t been in three months! He is passionate about his job and puts in 100% every day. This interaction alone is worth frequenting this location, nevermind the rest of the friendly and quick staff. I will not have another morning coffee stop on my way to work!