Jiffy Lube

My experience at this Jiffy Lube was great. I’m basing this off of three factors: service, speed, and price.
Service– I was greeted warmly by one of the workers and asked to park wherever I’d like. I got out of the car and my car was taken in for what needed to be done. As I walked into the office the manager came inside to talk to me about what I wanted to get done. I came in for a regular oil change, nothing fancy.
Speed– I’m a big believer in quick service. Everyone is busy and shouldn’t have to wait too long to get what they pay for. I always time my visits when it comes to delivery based services (restaurants, car washes, haircuts, etc). From the time I got out of my car to the time Steve (manager) walked me back, I times 7:43. I can say I was very impressed with how fast they did my oil change without it affecting customer service quality.
Price– $ 29.99. For some this may have been too much. For me, the speed and quality of customer service at which was given to me was enough for me to pay $ 50.
Next time you go in ask for Steve.

My experience was very good. Professional and attentive staff. Went in on a groupon oil change deal. I dealt with Austin mostly and he was top notch. Good service and I was in and out.

Went there this past weekend to have oil changed and there is a big sign that says in front of building $ 29.99 oil change (which I think is still lil pricey to be on sale) and for my work lil Honda Civic car but I said I wanted the «special» oil change. I go back to pick up and it’s $ 39.99. I question it and told mgr along with another employee I straight up wanted the «special» for $ 29.99 and so as I go to car to leave, my boyfriend stands there while they are «supposedly» removing the $ 10 and then my bf has a $ 5.00 if coupon and the mgr mind you says I already discounted the $ 10 so you can’t use the $ 5.00 off coupon. Lol REALLY? you didn’t discount anything! That was the price, period!!! Then he gave my bf a coupon booklet that is worth $ 30 he said I guess to make it right and my bf laughed and said no you can keep it! Wasn’t anything in there near area where we lived or other jiffy lube coupons plus don’t try n smooth things over after you tried to screw us out of money and use to people just paying it and leaving. Nah not me!!! Thennnn if that wasn’t enough, I told them not only did I need oil changed but need basic inspection just for safety. Well they do the whole thing for admissions and all but I didn’t ask for that and they tried to charge me for all that too. Let me add that before I came, I called and talked to a gentleman that could barely speak English and couldn’t understand him so then I had to call back buy both guys told me $ 30 for oil change and $ 24 for basic inspection, so why now is the bill over $ 70 and even with the $ 10 he supposedly removed? Lol… Yah exactly. So after I get back home, I looked bill over and it has a $ 3.00 donation for something that I don’t even know what it is much less approved that, but was charged to my bill. Ok at this point, I had enough and called in there and told them what I thought. This guy knew he screwed up or got caught trying to screw me so quickly he said ma’am if you’re not happy, please come back and I will refund you for oil change. I said I am not happy and don’t appreciate you not only listening to what customer requested to have done but to add crap on customer knows nothing about and then try n screw em by charging way more for bs like the $ 3.00 donation I did not approve. Again, he said to come in and get refund. I certainly did. Still considering turning into BBB. I wonder how many other people they have done this to. Btw… I forgot to add that my bf that lives down road (Shrewsbury) had been taking his Subaru suv there for many years for oil change and his Tahoe and after that he was like Nope not going back after today but he was already there Parker outsude garage to have oil change along with my work car and there was only 1 car in there having oil changed or whatever and he sat n watched other employees walk around, laugh n joke for about half hour and they seen him too, so he got out of his vehicle walked up and said after what you did with bill with my gf’s car and now me waiting out here for better than 30 min and you guys are in here having good ol time doing nothing, im leaving. Remove my car for scheduled oil change and i will not be back!

I had a great experience here, so I cannot speak to all the other reviewers. Staff is friendly, attentive, and they try to get you in and out as quickly as possible. Many different choices for oil based on your needs and they offer a free top off of your oil between changes. I was able to get my car completely checked out for no extra charge. Will be coming back in the future.

It was quick, but that’s probably the only appealing aspect of even thinking about returning here. They found about $ 400 worth of things that were «past due» for my maintenance. I bought my car from Auto Evaluators last fall, so I called them to go over everything they said I needed. I wasn’t due for a single thing. They also pulled out my cabin air filter, and in the process pulled out about half of what was in my glove compartment. My cabin air filter was dirty, I’ll give em’ that. But they left everything they pulled out strewn on the ground of my passenger side, along with dirt, leaves, and a couple of dead bugs in my passenger side seat. After leaving, I turned on my AC. It smelled awful. Like something burning. I wound up going back to Auto Evaluators and had them fix their mistakes. I called the manager at Jiffy Lube and he sounded pretty inconvenienced to be talking to me. It might be cheap and fast, but you get what you pay for. Never coming back.
After leaving this review, and after a very unpleasant experience, the district manager called me – less than 24 hours after I had posted the review. We talked over my experience, went over some ethical concerns I had, and we both got a better understanding of what went wrong, where it went wrong, and why it went wrong. It was refreshing. I still don’t think I’ll be returning here, but it was nice to know that someone cared.

Apparently, the time to get an oil change is a Monday, when it just snowed. I pulled in at 9:30, and was the only customer. I’ve been here several times before, and always have a wait.
They did a good job… only gripe is I feel like they aren’t being completely honest about changing things like engine and cabin air filters. Rather than bring them in and say, «this one is fine, this one needs to be changed.» They show you the filter, and wait for you to say something. Seriously… you are the expert… tell me. I get the impression they have been told not to say anything, because in most cases, the filters are probably fine, so they make the customer tell them. Otherwise, they would probably sell less of the add-​on stuff if they gave their honest opinion.

My first time with Jiffy Lube. They were very nice, and the waiting room was comfortable. I like that they are so quick and keep detailed records every time you come in. I downloaded their Android app; it’s just ok.

They were quick and able to change the oil on my car quickly. The manager is friendly and sometimes if you call and they aren’t busy, he’ll offer $ 10 off the oil change. But best bet is to get the coupon off Google and print the coupon for $ 15 off (which is roughly the same amount as their early bird special)

I usually take my car to the dealership for an oil change, but they require an appointment and I was too busy to make one so I decided to give Jiffy Lube a try at my Dad’s suggestion. Bad idea.
Last Saturday morning I pulled up outside of the car bay and two men came out. After I asked the price — $ 39.99 — despite their sign saying $ 24.99 before 11am. «That’s only during the week.» The one said while the other started trying to open the hood of my car. Whoa, wait a minute… I was just asking the price. «What year is this car? I think it’s too new…» It’s a 2008. «Yeah, I dunno if we have the kind of oil new cars take but we’ll do with what we have for $ 39.99» Meanwhile I had to yell at the other man to leave my hood alone becuase I definately was not leaving my car in the hands of tweedle dee and tweedle dumb. I said thanks but no thanks and drove off as fast as I could. I immediately made an appointment for the dealership, who charges less as well.

I have gone here twice for quick oil changes because they are right up the street from work. Like all Jiffy Lube’s, they try to sell you things that your car «needs», but I felt absolutely no pressure when I turned them down. Jiffy Lube is on the pricey end, but they cleaned my car so thoroughly, I didn’t care! They even threw away trash I had on my car floor (yeah yeah yeah, I work in my car!). At this location, they have the friendliest, most professional staff I’ve ever encountered while getting an oil change. They have big comfy leather chairs, magazines and free coffee (the gross stuff, but at least it’s fresh!). They opened the door for me, asked me if there was anything they could have done better, and treated me with courtesy. 4 stars! Tip: they get suuuper busy on Saturday afternoons, so I’d try to go before/​after work or on your lunch break. They offer promotions frequently and will mail you coupons, but be warned, they sometimes make it seem like you get $ 5 off when in fact you have to mail in a rebate form and wait 4 – 6 weeks. –1 star.