FoxPaw

I had a very positive experience with FoxPaw recently. The repair was quick (about a 5 hour turnaround as promised on the site) and they contacted me to let me know they would only charg me half of what I had agreed to pay, as the repair was quicker/​easier than I had described to them. I would recommend them to anyone in the St. Louis area. The grocery store kiosks are straightforward and easy to navigate. This was for an iPhone 6, and it was much less than Apple would have charged me.

I dropped my phone by mistake into a bucket of wet cement. After I fished it out, I ran it under cold water. I felt so foolish. I plunged the phone into rice for a day. Everything worked except the microphone. No one could hear me.
I dropped my phone off at the Chesterfield FoxPaw kiosk and they fixed it in less than 24 hours.
Outstanding service at a pretty decent price. Great communication with customer service by email. It is my impression that FoxPaw saved me from going out and buying a new Samsung.

Immediately greeted with a big smile from the lady at the counter. Very helpful and was able to guide us with the best direction to take to repair daughters phone where AT&T could not. They are stocked with accessories for phone, even refurbished phones. A bit pricy but better than a new phone.

Came into the Webster Groves hub to get an IPhone 5c fixed. The customer service was great! She was friendly and helpful.
They are running a promotion for the holidays that you get an IPad when you fix your phone! Great deal!
Definitely worth it!

Dropped my phone, a Google Nexus 4 and was quoted as high as $ 200 to fix the screen. Went to the Fox Paw web sight got a quote that was $ 60 less than the other 2 places. Dropped it off this am at the super easy kiosk, went to the park and had some lunch. I was surprised it was ready a full hour before they said it would be. Went and picked it up… so super easy! Very pleased that all my info was still there. It was worth the money to get my calendar back intaked. And way cheaper than trying to replace my phone. Thanks Fox Paw!!!

I LOVE FOXPAW! The quaility of service and the quick turn around is something I’ve been extremely pleased with! Time is of the essence for me so I LOVE the fact I can drop the device off at a convenient Schnucks location and within 4 hours it’s done and back at the same place I left it! I’ve used FoxPaw twice now (I have small kids. enough said)!. The first time my Iphone glass shattered and the second time it was the same for my Ipad Mini! I recommend FoxPaw to anyone and everyone! Trust me YOU’LL love it!

I have a new job I start at 7AM in the morning. I HAVE to have my phone for work which is why I decided to have the battery replaced. I dropped TWO phones at 2PM in their Kiosk. These should have been returned no later than 6PM — 4 hours or less! It’s now 8:15, no phones, no email updates beyond confirming my order (4 updates are promised), no replies to my emails.
I tried to call. They ONLY have a long distance number and the phone system at Schnucks won’t do long distance! Then I read you can only call between 7AM and 7PM… WHAT?!
By the way, just a heads up, if you use their Kiosk, they expect you to write down a 15 digit number they flash on the screen for a short time that you have to have to get your phone back! No pen, no paper, no phone to take a picture, no printed receipt! WHO the heck decided THAT was a good idea?!? I had to go to my house to get to my email to retrieve the number.
Oh, but according to their screen, that’s not a problem because you can call them for the 15 digit number IF YOU HAD A PHONE OR IF YOU COULD CALL OUT FROM SCHNUCKS TO A LONG DISTANCE NUMBER AND IT’S NOT AFTER 7!
If this isn’t corrected tonight, I’m screwed.
UPDATE: Just returned to kiosk at 10PM and now my orders aren’t even in the system!
UPDATE: Phones returned in good working order 11:30AM the next day. Foxpaw offered me a 10% discount. I told them to keep it, I was out a days wages. They refunded entire amount.
SO, good on them for making it right in the end. IF they had communicated better AND I hadn’t lost a day’s wages, I would then be saying, nice work and good prices. Take it for what it’s worth.

Worst customer service. Do NOT give this company your business. I went in for a cracked screen and when they finished my phones home screen button didn’t work. I had to wait over a week for the part and after they replaced the part it still didn’t work. The lady at the counter tried to send me away and told me to see if Apple could fix it. I talked to the manager and he gave me my money back. The way the lady treated me at the desk was unreal. Don’t go there!

The worst customer service I have ever encountered in my life. Absolutely horrible management as well. I paid $ 175 dollars for a screen repair. They fixed the screen but the proximity sensor was faulty from the repair– meaning when I made or received calls my screen when blank and was not functionable. I brought it back in and they didn’t have the parts to fix it. It took 1.5 weeks to get the part in and to fix, and the excuse was that it was Chinese New Year (which occurred ¹⁄₃₁) and it was ⁴⁄₅! For my consolation… they gave me $ 25. NOT WORTH the gas it took to get to and from and the 1.5 weeks I went without a phone!

I purchased a replacement screen and digitizer for an iPhone 4S for home repair. I have repaired many electronic devices over the years and parts stores are usually very helpful with part replacements. The part purchased from Wireless Toyz was defective. I spent about an hour dissassembling the iPhone and found out upon installation of the new screen, that the ribbon cables did not seat properly on the iPhone board. One of the cables was even too short. A small tug on the short cable caused it to readily separate from the part. When I called the store to explain the situation, Wireless Toyz were not helpful and refused to work with me on a solution or a replacement part blaming me for the inferiority of the part. Customer service severly lacking. I won’t be shopping here anytime soon.

Very friendly gentleman working at the store, they even open a little bit early and got my screen fixed in 30 minutes. I was pretty impressed and would go back… hopefully the screen last me longer than the last one!

Went swimming for 20 minutes with a new iPhone5s before I realized my phone was in my pocket. And made the mistake of trying to turn it on before it was completely dry inside. While their upfront charge to look at the phone was similar I chose Wireless Toyz over CPR because they offered a 3 month insurance policy on their work IF they could get the phone working again. After they got it working again, the battery crapped out and needed to be replaced but they were out of stock which caused me to have to wait another 4 days for a shipment of batteries — because of the delay, they didn’t charge me for the battery. For $ 100, i got my new phone fixed and an insurance policy to boot — very happy customer. If I have any phone problems in the future, i’ll definitely be going here!

Replaced my step father’s cracked laptop screen. Fast and reasonably priced!

The review below was written in 2013 for a store called Wireless Toyz. Looks like since I wrote it they have been either bought out or changed their name. I know nothing about Foxpaw. I just thought people should know!
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I LOOOOOOOVE these guys!!! They truly bring the ‘service’ back into customer service. I bought my iPhone here last year, and they’ve always been so helpful. When my charger crapped out after a few months, they gave me a 20% discount on a new one. Jamie spent forever helping me set up my iTunes account a couple months ago. Monday night, my iPhone died! I thought sure I’d have to buy a new one. Yikes! After checking with another place in Fairview Heights that was going to charge me $ 45 nonrefundable JUST to look at it, I headed over to Wireless Toyz. (I live in Belleville, IL and like to check out local options when I hear about them.) Duane plugged the phone into the charger (even though I had said it seemed to be charged up just fine). He played around with a couple buttons and after the longest time, voila! Cell phone came on. He did not charge me a cent. wooo-​hoo! Jamie’s always been my go-​to guy, and now Duane is, too. But honestly, any of the people here REALLY know their stuff. I cannot recommend them highly enough. They are trustworthy, knowledgeable, and just great people to deal with. WELL worth the drive from any where. :-)

The gentleman working their Lindbergh store on Oct. 29 at 645pm was one of the best CSR’s I’ve ever encountered. Well worth shopping there

Great… but…
Service was fast and people were nice but the glass I had replaced on the front of my iphone I could tell was cheap by the way it broke the next day.

I cracked my I phone a week ago. I heard there were places that could repair the glass instead of getting a new phone. I walked in at 9:00 am and my phone was back in my hands at 10:10am (including a new Zagg protective shield). The work was done as promised and I was in and out. Saved me $ 120 by not having to purchase a new phone and sign up for a new contract.
I will use them again.

So glad I googled to find this place! I was ready to purchase a replacement iPad due to a badly cracked screen. They fixed it up, like new, for so much less than a replacement would cost. They were fast, too. Knowledgeable, great service, can’t thank them enough!

I bought my third phone from these guys last night. I love doing business with them. They happily answer all of my questions, and their answers are always 100% correct. I love to do business with people that I know and trust.