Embroider the Occasion

I love to shop here for all my baby gifts! Pat has helped me several times and today she helped me with an order for my newest grandbaby. Everything looked awesome and it was all wrapped to take to the new mommy and baby. His mommy was thrilled with everything especially his quilt. One happy grandma

Another great family owned business. I use them to place logos on our business shirts, they are always quick and very friendly. Looking forward to doing business with them again.

Great embroidery, poor customer service.
I was visiting St. Louis and brought my physician lab coat to this store in order to get my name and department embroidered over the pocket. I explained when dropping the coat off that I did not want a comma after my name or punctuation between the M and D. I picked up the coat, paid for it, and went out to the car to drive home. Then, I noticed the coat had a comma after my name after I had specifically asked for there to be no punctuation. Quite honestly, the comma wasn’t a big deal, but I figured that it would be reasonable to tell them since it was an error.
I met with a woman at the front desk who said, «The way it was done is grammatically correct. We have done over a 100 physician coats and you are the first person to ever ask for there not to be a comma.»
I was completely astonished at this incredibly rude comment. First, I am the customer. Second, during my years of medical school and residency, I have most definitely seen more lab coats than she has and plenty of people do not have a comma. The disdain in her voice when speaking to me was palpable, as if this were my fault. She gave me a coupon for the total price of the embroidery to be used for my next purchase.
There will be no second purchase.

Excellent customer service! Very sweet. Great prices! Store so clean and cute. Highly recommend. They were able to fix a MAJORLY botched job from Pottery Barn (our family Christmas stockings). Really appreciate their professionalism!

I have never been treated so rude in a local Webster groves business! I stood in line with my merchandise, they saw me and nothing. For about 3 minutes I stood there while they owner chatted with a customer who had already pick her merchandise and paid! She finally look at me and asked, not nicely, if she could help me!!! I should her my selected merchandise and said «you’ll have to wait!!» After another 2 minutes I put down my things and left!!! Why shop here when there is another embroidery shop on Gore and the women there are always sweet and helpful! Will not shop at this this place!!!

This store used to do beautiful work. In fact, Pottery Barn Kids used to recommend them. I’ve been going there for over 4 years and have had dozens of items embroidered. But, over the past year or so, the quality of their work has deteriorated. I had an Easter basket liner that was embroidered and the name looked very messy – the threads didn’t meet to make a neat edge, so that the edge looked more zig-​zag. They agreed to reimburse me and do it over with a new liner a year later and I still had problems. In fact, 4 other items in my order had problems. Again, the threads didn’t meet to make a neat, clean-​looking edge and I had some «bloops» outside of the embroidery letters (some «extra» thread that was sewn on the garment that wasn’t part of the letter). So, it is a beautiful shop with beautiful items, but I can’t trust the quality of their work now.

This shop is awesome! It’s my «go to» place for the baby gifts that I seem to buy every month for friends, colleagues, etc. Everyone is having babies and thank goodness for Embroider the Occasion, which has super cute gifts for them.
The amount of gifts they have in this small store is amazing. They have a huge amount of baby gifts and a lot of stuff for older kids and adults too, though all I’ve ever bought was the baby stuff.
The coolest thing about the store is that everything you buy includes the embroidery and a BEAUTIFUL job of gift wrapping if you so desire. I often get a baby blanket, bib and/​or onesie. Lots of colors and options.
The people who work there are super nice, often times rushing my order so it’s ready when I need it because I procrastinated. I love supporting this little local shop. It’s worth the trip to Webster Groves!