Louis Vuitton

I have purchased several bags/​wallets from this location. I avoid going into that store because there has not been one time when I was approached by staff when I walked in. I typically have to wait and ask for help (even when dressed in professional clothes carrying a LV bag). As long as your are willing to spend over $ 1,000 and do not have any issues or questions they are kind to you. If you have an issue — broken zipper with less than a year old wallet or cracked leather on a two week old bag — then they are extremely defensive, rude and downright awful to work with. I am looking to purchase a new bag and am in that mall very frequently, but would rather order online than deal with that staff.

Beautiful store and extremely well mannered, polite, and informed staff. This is one of my favorite LV’s I have been to. The store is a decent size, very clean, and everyone is very helpful.

I love a nice bag, a quality bag, well made with color splash and perfect stitching. A timeless investment so to speak. Therefore, I love Louis Vuitton. From neck scarves to belts, sunglasses and wallets. As over priced as they are, I love ‘em still.
The customer service and selections at this particular store are pretty mediocre compared to locations in New York and California. So I guess for a midwest boutique it’s not bad. Recently remodeled and expanded so they are able to house much more merchandise. This includes a section specifically for men.
The price point is extravagant indeed but once you make the purchase it’s like a gift that keeps on giving. 15 years from now if anything should go wrong g with your LV piece simply take it to ANY location and they will repair or replace it accordingly.
Take the leap, you’re worth it.
~Christy

This store has the worst customer service that I have ever experienced. The staff is rude, unfriendly and unwelcoming. A SA had the audacity to tell me not to touch the bags that are on display, after ignoring me for 30 minutes. The bags are on display and sitting on the counter. If I could give then –1 000 000 stars — I would!

Came in today in yoga pants and a t-​shirt and needless to say I was treated as if I could not afford to buy one of their purses (mind you, I have purchased 3 handbags from this location before). The SA was extremely ignorant and rude. The last straw was when I was looking at a crossbody on a shelf and the SA told me I couldn’t stand by the bags to look at them and that I had to stand behind the counter. I was so irate that I walked out. I will NEVER return to this LV location. I would rather order online than step foot in this store again.

This store is average! I’ve been to many LV boutiques before and all others are outstanding compared to this one. They remodel this location and it’s very beautiful inside! Some sales associates are super nice and helpful others are not. There’s a guy that works there with blonde/​brown hair. He’s very arrogant and rude! I cannot stand him! When I walk in there and if I see him I’ll just walk out. Debbie the manager is not that awesome either. I had bought a speedy b 35 and had it less than a month. I brought it back for repair, they sent it off (6 weeks) and it came back still being damaged! I went back a couple weeks before Christmas and talked to Debbie but she kept on blowing me off because she was trying to make a sale. I was in there first, therefore I should be taken care of. Then I heard her say «you just made me lose a sale» seriously Debbie? YOU being a manager, you know better not to say that in front of clients! Especially whenever I’ve been a loyal customer for almost 10 years! Anyways, I demanded a new bag because I knew it was not fixable, but they sent it back to repairs again. They finally told me they were giving me a new handbag because it was completely damaged. How ironic!

This store is useless. I bought a speedy 35 here and within 2 months, there was a defect (which actually I’m not even mad about because I have a multiple LV bags and know that a defect is RARE and things happen). So I take it back to the store and then gal was snotty but whatever, she took pictures and said she would send them in to their repair dept and get back to me within a few days.
A week went by without word so I called and left a message (during normal hours).
Another week later, NO response. Left another message.
Yet another week goes by so I call another time and leave a message but then my frustration gets the best of me so I call the LV hotline (now THERE is customer service, the lady I talked to was SO nice, understanding, and apologetic). She said she would call the store herself. She did so and called me back saying she talked to them and the store would call me within an hr or 2.
Low and behold, a week later and still NOTHING! Now I’m just pissed, I get better customer service at walmart for Gods sake. So I call the customer service line again and say I am done with this store and am no longer attempting to get in touch with them. The lady on the phone was awesome, just like the last one was, and she took care of it. She called me back within 30min and told me I would be getting a brand new piece, she made them reserve me a new speedy at the store, and I could go pick it up.
AVOID DEALING WITH THIS STORE AT ALL COSTS. I love LV but they really should be ashamed of this store. This location is an embarrassment.

This is the worst LV store I’ve been to — and I’ve been to many all over the US and Europe.
I wasn’t greeted when I came in, after about 20 minutes of wandering around waiting for someone, I was approached.
Sales Associates weren’t great. I usually do my LV shopping at the Chicago store, but I just happened to be in STL and needed a new piece. My SA here (Karen B.) wasn’t very friendly, and I felt that phony-​sales vibe; you know the kind where they try to push you to buy the most expensive item when trying to decide which style to get for what you need.
After picking my new piece, I decided to have it hot stamped. When I came home I noticed that the hot stamping job was done TERRIBLY! It was blotchy and flaky. I sent it back in, and after the manager refused to re-​do it, (saying it looked fine, YEAH RIGHT) or send me a new one, I went to my dear Chicago store for help.
My SA in Chicago was a total sweetheart and agreed that the store did not do a good job. She had the STL store mail it straight to her, then she re-​stamped it, making it look pristine, the way it should have from the beginning.
Thanks for NOTHING, St. Louis store! I will not be back for future purchases! Buyers beware!

I first fell in love with LV when stopping in their Chicago boutique in December. The bags were so gorgeous and I couldn’t wait to have one! Fast forward a month or two and I finally purchased my beautiful bag; a monogram Speedy 30! Later, I purchased a matching Sarah wallet from the same location.
My experience at this location has been pretty much flawless. The SAs never gave me attitude in the two times I have bought items here, they are always helpful and really happy. SAs always treat you like a valued customer, which is especially important when you are spending at least 1,000 dollars for a bag and 700 for a wallet. :/​But buying LVs puts you in a really good mood! They wrap up your item in high quality, sturdy brown boxes and huge brown LV shopping bags. It is so fun to take your new purchases home and unwrap them!
When you buy an LV you should pretty much know exactly the one you want. For me, I do my research on the LV website and then go in-​store to see if I am totally in love with it in person. When you are going to buy your bag, call ahead to see if they have it in stock, especially if it is a more popular bag like the Speedy.
It is such a treat to buy from the LV store in Plaza Frontenac and I can’t wait to add new members to my Louis family! :)

I was in the store the other day to purchase one of their products, the staff was absolutely amazing and helpful in fact the salesperson even offered suggestions and let me look at all of them and I found the one that was just right with his help. I would recommend this store to anyone.

Yes, LV infamously increases their prices twice a year and yes, the Frontenac location has limited selection. I’m even willing to acknowledge that I have a weak spot for luxury accessories not for the brand but for the quality and service that you can’t get at Walmart. Who else sends you a card in the mail to congratulate you on graduating and to say thanks for stopping by?! Thank you, Karen! The sales associates here really make you feel special :)

Wow, I can’t believe how good the other reviews are! Am I going to the same store as yall? The only reason this store gets 2 stars from me is because they have a luxury product that is in demand and is a pillar of the fashion industry. And they have a great selection of their sunglass collection.
Maybe you have to spend a certain amount of money here to reach the baller status of having everyone on staff remember your name and be gracious to you. My experience has been mostly pitiful at this location. My wife and mother-​in-​law have spent some serious time at this store. Every time my mother-​in-​law visits she adds a piece to her collection from this store. And every time we go we are treated poorly until its apparent that our wallets are thick enough. Typical experience for us has been that we do not get greeted. Then, usually after many minutes, if I haven’t had to go and get help myself, someone comes and gives us a half-​hearted welcome. Now I don’t know the staff personally but each time I get the impression that they send over the «new guy» to help us. Lucky for them we usually purchase something. But man am I sick of the poor service here. So, like I said, they have a product that we can’t get anywhere else, or we would.

LV– Always an extremely enjoyable shopping experience. The staff is so polite and gracious. I’ve shopped at this location, the location on Michigan Ave in Chitown, and the location on Madison Ave in New York; the staff at the Plaza Frontenac store are different than all of the other locations. They take care of you, remember your name, and ensure that you are 100% satisfied with your purchase, no matter how large or small it may be.
If you’re looking for a designer handbag (or virtually any other fine leather goods), definitely go to Louis Vuitton. It’s a timeless classic that is well worth the expense.

Sometimes it is scary walking into a store and all the sales professionals know your name… LOL. What makes the customer service so great here is that they take the time to know and listen to their customers. Even with all the SP’s on duty today being with other customers, they each wished me a happy holiday season as we passed.
The new item that I wanted today had not arrived yet, and they assured me I’d be called when it did arrive.

What is going on with me? I’m sitting at home, drinking beer and watching football, then it comes over me. I miss taking the beautiful wife to Louis Vuitton.
Before she gets up hope that I’m taking her there now, it’s just really more of a sensation of missing enjoying that awesome retail experience. The sales associates are super nice and always indulge the wife’s desire to try multiple bags (in fact, some times they encourage her). But even if we walk out of there with nothing (OK, that hasn’t happened too many times), they genuinely seem to appreciate us visiting.
So, if you’ve saved up your shekels, go splurge and (hopefully), you’ll have a great experience.
But please, don’t buy fakes. Would you stick a Mercedes hood ornament on a Ford Festiva? Would you use a magic marker to make a Nike «swoosh» on a pair of generic sneakers? Or stick a Dom label on a bottle of Cold Duck? Hell no. So don’t support counterfeiting!