H&R Block

The guy who did our taxes did not ask us for the proper forms in order to process our return correctly. Wondering where our return was we called him, he said give it another week, if nothing call me. Next day we get a letter from the Irs saying that they cannot send us our return until we send them a few forms. I go back to the office asking for help, the lady tells me to go home and print out the forms, bring them back in and she will complete our taxes. I bring them the forms the next day, she enters whatever she needed to, then tells me that we are now getting $ 600 less than what was on my take home packet after entering a bunch of info. Had to go back home to have my husband sign it, to go back there again so they could complete our return. She did not care, there wasn’t even an apology for everything we had to go through, and for the delay in receiving our return. My husband has been a customer for 15 years, & this is how we’re treated?!? We have never gone through this! I left the office furious! I was so upset I called H&R corporate and filed a complaint. They lady on the phone told me that they didn’t want to lose us as customers and was going to see if she could get us the $ 600 that was now missing from our return. I just got off the phone with them now, they’re offering us a $ 75 gift certificate off of our taxes next year if we go back! So we paid almost $ 400 to have these people mess up & delay our return & have me run around trying to figure out what the delay was! What a joke!

Sad really, group of people who hate working there. This would have been my third year filing with them, carol ended that. Had her last year and when she told me this was her last year with HR Block, I reminded her that’s what she said last year!
God forbid that after you find out your return and have a question regarding an adult working child who lives with you. Should I have claimed her?
Answer: «yes you should have, her return will be rejected because she lived with you.»
So I should have her re-​file and I’ll claim her on mine?
Answer: «That will take months you need to file this now. «
I think I need to talk to my wife and daughter before I file.
Response «she’ll have to repay her return, it will teach her a lesson.»
I still would like to speak with them and this is not about teaching a lesson, it’s about my money.
Response: «you can get me fired if you want, I don’t care… I’m not doing your taxes!»
I left thinking, «that escalated pretty quickly!» Funny this was all said in a very calm professional manner! I’ll give her that!
Also bothered me that I had to tell her my insurance contribution was on the w2 I gave her.
Try somewhere else, I will!