verizon authorized retailer

This was urgent, my phone died prematurely, I usually hate verizon.
I walked into the verizon authorized retailer in stop and shop plaza, rt 20, wayland, ma
I was helped mostly by Jay (I hope I got his name right, Jay was helping out in this new location, they just opened. I think he usually works in Mendon, MA location) with his trustee colleague Kevin.
For change, it was really great to have this highly professional, knowledgeable and helpful
team of people to deal with. Usually when I walk out of Verizon store, I am frustrated to the max., this time it was different.
I am writing to say thank you and to say I actually love my new phone. Usually I am NOT a technical person, and highly technical staff is waisted on me. Jay explained everything extremely well, offered really useful suggestions, and a month later, I am still smiling. I also met the owner, who seemed pretty professional as well. Strongly recommend. I give you guys A+++++++++