Ross Dress for Less

Just home from another disappointment and frustrating time at the Ross store. Upon waking into the store, I see about 15 people in line and two cashiers open, one for returns only. I walk around for 45 minutes and choose three items and proceed to the registers. There are now 20 people in line and still, only two cash registers open.
This is ALWAYS the case in this store!!! WHY??? The customer service is SO poor, consistently. The isles are so crowded with stock racks that customers can’t get through and the employees walk around with attitudes of total disgust.
I asked if they had another cashier and what i assumed was a manager sauntered over to a empty register and took her sweet time logging in.
Once again, I left my stuff with the security guard, explaining why i was leaving, and walked out. There is NOTHING in that store that makes it worth my time to put up with that kind of service, or the lack thereof.
NO EXCUSE, this manager should be fired as she is obviously incompetent. Franky, I question their district manager’s decision-​making skills, as well. This issue is being elevated. NO one deserves such treatment, especially not at a Ross store.

Poor Customer service.
They only have one cashier open for 2 lines (returns & purchases)
As you wait in line to make a purchase you have a worker yelling across the register to please remove the hangers from your clothes and hang the hanger in the rack provided. REALLY… Do they think this is going to fasten the process.
Messy, aisle are cluttered with clothes and shoes.

The cashiers in Santa Cruz and Capitola stores do not repeatedly tell customers to take the hangers off of the items they are purchasing. Why do the cashiers in Watsonville continuously tell us? The average was once to twice a minute. There are racks with signs provided for us, their actions are not necessary and it is poor customer service. The lines are just as slow as when the cashiers would do their job and take the hangers off of the items the customers purchase.

Good bargains and hidden deals, but improve your check out. Sometimes I rather walk out than waiting in bank type line.

Lorena was working in the fitting room and as I was leaving, I attempted to hand her my unwanted clothing and hangers. Instead of taking the stuff I didnt want, she pointed to the metal T-​stand and said, «Does it look like I have hands?». Wow… really?! I said, «it’s your job to take my clothes, I see you have hands, dont you work here.» And, in not so many words, said it wasnt her job, I had my own hands, and basically, go f**k myself. I immediately asked to speak to the manager and told her what happened. I understand that I was at Ross and not Nordstrom, but seriously, in this day and age, when jobs are hard to come by, employees shouldnt take their aggression or unsatisifaction of their own life, out on customers. I dont care if you hate your job, you should still treat the customers with a lil respect. I wouldn’t wish anything bad upon her, but if you hate your job so much, only YOU can change it Lorena!

I am one of those people who LOVE to take my shopping cart and slowly go up and down each and every aisle, searching for hidden treasures and things I didn’t know I needed. Ross is absolutely one of the best places to do that while also getting a great deal. I’ve scored All-​Clad cookware items, Franciscan dinnerware pieces, and a type of Polish pottery that I currently collect.
I’ve shopped at several Ross stores and while most all could use some improvement in the organization and cleanliness department, the Watsonville store is the worst. There is merchandise scattered on the floor in every dept and the floors and shelves are filthy. The women’s clothing is mostly poor quality and hardly ever in size order. The shoe dept is horrendous, mostly smaller sizes, and good luck trying to find a matching pair of anything. And don’t even get me started about the towel & bedding dept, the store is total chaos!
I’ve never had an issue with rude employees but it is clear that many of them do not enjoy their job. Of course, if I had to work in the conditions they do, I’d be pretty grim-​faced myself. The store is overrun with groups of mostly unsupervised children literally running up and down the aisles, tearing items off the shelves, knocking over displays, screaming and yelling out. I get a headache just thinking about it. And forget shopping on Sunday, it’s like a ghetto flea market (complete with the type of music that goes along with it) and the lines wind all the way to the back of the store.
Watsonville has very little quality shopping as it is and I’m sad to have to cross Ross off of my list of choices.

Great deals but ridiculously slow cashiers! There is always a long line and not enough cashiers. If you’re going to shop there make sure you set aside an extra 30min to stand in line.

i love to shop at ross!!! and the only down fall is the line but its worth standing in line, always have great deals

I have been in line for about 20 minutes now and I am maybe half way to the lone cashier. I now have a headache from the screaming kids and am wondering if I really need these pants for a new job.

This Ross isn’t the best, but i’ve never walked in to a clean, organized Ross. They have really great deals, cute stuff. I prefer the one in Capitola but this one is ok.
Also, the fitting room people asking you to bring out the clothes you don’t want and to hang them is part of their job. They get in trouble if a manager sees them just letting you leave your mess behind. I feel bad for them having to deal with your lazy asses.

I was just at my local Ross store, at about 4:25pm I noticed a strong chemical smell, that got worse as I was in the store. It smelled like spray paint. Low and behold it was spray paint; Two workers were SPRAY PAINTING a whole isle worth of shelves, not only in the store on a busy Saturday (anytime would be bad) but they also did not have any kind of respiratiors on. I ended up having to leave without finishing shopping, or even making my purchases.
I left with a horrible headache, the smell was OVERWHELMING, and I don’t even have any kind of chemical sensitivities.
I cannot believe this was something that anyone would think is safe and acceptable. This is a clear violation of OSHA laws and regulations.
I now consider this Ross to be an UNSAFE place to shop.
I will be contacting OSHA on Monday, this is TOTALLY unacceptable.

I went into this Ross today. I had a pretty nice time shopping at this store. Still, I had to hear kids screaming and crying in the fitting room. But it was worth a small amount of annoyances for the bargains I bought today! Although, I wish this Ross sold more jewelry.
Pros:
–is pretty much like your typical Ross store except smaller then most
–sells items at discount prices
Cons:
–waiting in line to purchase items can take forever like all Ross stores esp. during the weekends and afternoons
–have to endure unruly children and passive parents like at most Ross stores
–lack of jewelry for sale

Man this place is so ghetto! This Ross is so damn scary! Tons of dirty, snotty nosed, screaming kids clog the aisles; all the merchandise in on the grimy floors instead of being on the shelves or racks; mindless, robotic employees who all look like they hate their jobs and are beyond rude to the customers (probably the parents of the sick and booger filled brats) tend to be at this Ross.
With the recent gang related shooting and killing at Target a few doors down (in the same shopping mall) a few weeks ago I dread shopping here.
One star for being able to find what I want and another star for the cheap prices.

I hate Ross… so much. This one is especially bad, with children running amuck and the merchandise basically everywhere. Not to mention the fact that, if you did want help from a sales associate, they’re hard to pick out, hard to find, and generally apathetic. Your saving grace COULD have been carrying the item I was after, but you failed e there as well…

As the second person to review this Ross, and as a Ross fanatic, I’ve taken in all considerations before I wrote this review. I felt that this Ross has what it takes to earn my 4 stars. First off, glad they don’t have carpet floors, some Ross’ do. Second, yeah for the newer dressing rooms… I hate the curtain changing rooms (Stockton & Pacifica). Third, this place is huge and not crowded. I felt like I could shop without someone being right on top of me. Overall, I really liked the Watsonville Ross. While I was there I purchased a new swimsuit, eco mug and flip flops for $ 32. Not a bad deal.
My minus one star is for the lack of line organization. They didn’t have a rope system for people to stand in line. I was confused where to make my purchase? Hope that they fix this issue soon.

After reading this review before me I thought I would say that I had problems with the same person! I tried my stuff on and brought my stuff back out and put the ones that were on hangers on the rack and then draped a pair of pants over the rack (the pants didn’t have a hanger when I brought them to try on) and then put two empty hangers on the rack to the two pairs of pants in my arms that I was going to get. In the mean time the pair of pants that I had draped over the rack fell off and knocked a few things off as they came down. I said «oops sorry» and picked them up and she goes «that’s why you’re supposed to hang the stuff back up!» in the meanest and rudest voice ever. So I said «these pants didn’t have a hanger and I’m getting these two pairs of pants» and walked away. She made me not want to buy my pants and made me not want to go back in there. So hopefully they fired this lady!