Hardy Quality Air

I think giving them 2 stars is generous. My furnace was not working properly. Their trained personnel, Steve came out and inspected my furnace. He recommended I replace the circuit board which would have costed me hundreds of dollars. I think it would have been $ 500-​$ 700. They charged me $ 106 for their diagnosis. I decided to get a 2^nd opinion from Chris Wilson Plumbing. They told me the problem was not the circuit board but the ignitor and replaced it for $ 316 total including the diagnosis. Furnace is still working years later.

I don’t usually write reviews but I must this time. I just wish I could do more stars than 5 stars.
I battled with a home warranty service after my furnace went out. It’s winter and I’m in northern California near the Pacific Ocean. It’s normally very cool here and with the rains and winds we’ve been getting with El Niño, it’s not pleasant. The warranty company said it would be nearly two weeks before I’d have a new furnace installed (four days to schedule a visit to inspect what I already knew, 5 days for them to process claim and then 3 – 5 days to schedule someone to come out). That’s pretty unacceptable for this 66-​year old — really, for anyone. But that’s not the worst. Did you know there are hidden costs for home warranty companies that «aren’t part of the contract» for new furnaces to the tune of around $ 2000 – 2500 (disposal fees and a few other expensive items). Yeah, that’s right! Beware of home warranty companies!
That said, here comes the good part: the owner of Hardy’s Quality Air rearranged his workers schedule and they came out the next working day later — for pretty darn close to what I had to pay for those home warranty’s hidden costs alone ! And, I have a quality furnace, with full maintenance and with full warranty that isn’t one of those cheapies you find installed in apartment buildings!
You won’t go wrong!

Daryl was amazing! He came out to our home last minute on New Year’s Eve. He was quick and knowledgable, basically figured out what the issue was before he even opened anything up. So grateful to have such an honest service provider in our area!

I’ve never hired someone with the integrity of Daryl, the owner of Hardy Air. He made sure my project was done right from start to finish and made sure everything was done to code insuring the safety of my family. Easy to work with, informative and gave me options according to my financial situation. I will have them back. Everyone from those who work at the office to the guys who came out were friendly and honest. thumbs up!

Hardy Quality Air was at the top of their game again when my thermostat decided to go on permanent vacation. Called them just before close of business and they had their technician Matthew out the next morning. That’s customer service ! Thank you Hardy QA.

My furnace stopped working when it was quite cold before the holidays. I called a number of companies to get bids; Hardy’s bid was among the 2 best, and he and his team bent backward to get a new furnace, new wiring and ducts installed in just 4 days, finishing on Christmas eve. Their workers are professional, articulate, clean, and very polite. The new furnace Darrell Hardy recommended is quiet, uses little gas, and makes our house more pleasant than before. What surprised me the most, is how much cheaper the final bill was, compared to the bid: Darrell is a very honest man. He reduced the bill because his workers spent less time than he initially estimated, and I benefited from that. Furthermore, he came himself to inspect the work in detail, and asked numerous questions to make sure I was fully satisfied. I am impressed!

Family business, very responsive.
PG&E turned off the gas while work was being done, and when they turned it back on the pilot on the wall heater would not reignite. Joe came out and managed to get the pilot lit where PG&E failed to do so. Problem was the pilot would not stay lit. The heater was old and needed repairs. I was given the option to repair it or replace it.
No one tried to push me in to a more expensive option, they just wanted to make sure I was aware of the choices.
I went with a new heater and it was installed the next day. I would call these guys again.

I am a local general contractor who has used Hardy Quality Air for at least 10 years. Darrell Hardy is certified as a safety inspector and I take a lot of comfort knowing that the work he does for our clients will be done safely. The cost for HQA services is in line with what I expect to pay for quality workmanship and materials.

We recently had Hardy Quality Air replace a $ 45 part (estimated) so that our wall furnace pilot light would stay lit. They replaced the part in approximately 30 minutes. Thus, we were surprised to learn that we were billed for 2 hours of work, resulting in an outsized charge of nearly $ 300. After a conversation with the office, we had a half-hour’s worth of the labor waived, leaving a still inflated charge. We chalked this up to experience. However, we still have to relight the pilot nearly every day.

We called Hardy Air in January, as our furnace sounded like a small, loud animal was screeching in it when it started up. The technician came out and determined that it was the blower motor, which he adjusted. He did say that at some point we would need a new blower motor or a new furnace (this one was almost 38 years old). We decided to investigate furnaces (as noises in blower motor did start to come back), and got two more bids, in addition to Hardy’s. Theirs was the most competitive, they answered numerous questions, and Darryl Hardy (owner) came out to check some things that we had questions about. Bottom line, we went with Hardy — they ordered the furnace, and did the install in one day. This furnace takes less time to come up to the temp. we set, and so our PG&E bills for gas were lowered a bit.
Would definitely recommend Hardy Quality Air.

It with the greatest of pleasure that I recommend Hardy Quality Air for heating and air conditioning service. Being new to the Aptos area, we were at the mercy of those service providers recommended by our real estate agent when we bought our home. Often, real estate agents will recommend services that are good. But in my experiences of purchasing homes (this was my 8^th), I’ve never had anyone recommended that was as great as Hardy Quality Air.
What makes Hardy Quality Air so good? Actually, there are several components that must be present for me to consider someone providing great service. They must have the following attributes:
* Reliability
* Honesty
* Excellent communication skills, both in speaking and especially in listening
* Timeliness
* Professionalism
* Friendliness
* Provides services that are fair and cost-​effective
Hardy Quality Air not only met those attributes, they were able to make recommendations that made sense. They understood and supported the options we chose. Their coordination with our schedule so that the impact of the repairs they were asked to make would be minimal was very much appreciated. It really seemed that Darrell Hardy treated us like he would want to be treated were he receiving similar services.
Incredibly, the quality of service was not just in the interactions we had with Darrell Hardy, instead it extended to every worker in that company with which we interacted. Each and every one was courteous, had great communication skills, and was an incredibly hard worker.
Finally, we were so impressed with Darrell that we asked if he knew of others companies in the area that were of comparable quality. He went out of his way to provide us with several suggestions. Talk about service above and beyond the call of duty!
There are few people I would bet on like I would bet on Darrell Hardy. If you ever have any needs associated with heating and air conditioning I hope you will consider Hardy Quality Air.