The Furnace Room

We are completely satisfied with every aspect of our experience with the Furnace Room: original estimate, precheck, duct cleaning, removal of old furnace and installation of new furnace and Nest. This involved five different people, each of whom was on time, direct and informative, and pleasant to have in our home. Alex and Paxton put tarp on the floor to protect it and cleaned up totally, even the sawdust from drilling a small hole. I believe we understood our choices and costs and got exactly what we paid for with the added bonus of enjoying each person who had a part in this experience. We are pleased that we selected the Furnace Room Bruce D

The Furnace Room Rocks! From the first phone call to our final handshake, they were awesome. They presented my options for heating and air conditioning, listened to my specific concerns, and even worked out a sophisticated cooling system module unique to our home and location. And did I mention cleanup? Not a speck of dirty anywhere in the house when the guys finished up. The price was right and I’d definitely recommend them to family, friends, and neighbors.

The Furnace Room always picks up the phone within the first two rings, and they have always been extremely pleasant. I have found that they truly care about what they do and that they take their job very seriously. I am in real estate, and have had their company inspect numerous properties. They find things that home inspectors sometimes miss, and that is vitally important. They give clear and concise reports with competitive bids for necessary work. I have never felt that they were trying to sell me or my clients something that was not needed. I don’t hesitate at all in recommending this family owned and operated company to all of my clients.

I was so impressed with the professionalism and efficiency of this company. Initially I was hesitant after reading a couple people’s negative reviews but after my experience with this company, I realized those people were crazy! From the office staff who answered the phone, scheduled the appointment and the service guy (Morgan) who came out, I was very happy I had used a local, family owned business. I’m proud to support my local businesses!

The Furnace Room is a family run business and has been around for a long time. They have excellent customer service, we use their shop for our business needs with fabricated metal. They are very responsive and helpful in weighing your options as we look to purchasing a furnace for our home. I wouldn’t go with anyone else!

DO NOT USE THIS COMPANY! They tried to scare me into buying a new furnace, then sold me a $ 40 carbon monoxide detector that would go off even when the furnace wasn’t on. Eventually, it just stayed on, even when we unplugged it. We had to put it in a corner of the yard until the battery finally died.

Do not use this company as they are dishonest and will take advantage of you! They will significantly overcharge you!
We have used the Furnace Room for over 20 years, so we trusted them. Last month, our old furnace quit, so we called the Furnace Room to replace it with a new one. After the installation and a day of no heat, we realized that it was installed incorrectly. We later learned that wrong thermostat was installed, too. The new furnace kept shutting down due to incorrect installation of the new furnace which misaligned the vapor exhaust pipe.
The Furnace Room’s plan was to install a new exhaust pipe punched through the garage wall. I gave them the name of our general contractor who knew the garage structure and the exhaust pipe, but they would not contact him to get additional information. Frustrated and cold, I contacted a second furnace contractor who originally installed the exhaust pipes. Both general and second furnace contractors confirmed that the pipes had been moved and that the installation of the new furnace had disrupted the exhaust flow.
The second furnace contractor corrected the problem and installed the correct thermostat and, finally, the furnace works! I was also told by second contractor that the the Furnace Room had installed a similar furnace for $ 3,000 less!!! The Furnace Room sent a representative to look at the situation. He was arrogant and defensive and said that there was no way the Furnace Room would pay for the incorrect thermostat they put in nor the corrections that were made the furnace work correctly. The arrogant guy and the owner cast slurs on my contractor and the licensed furnace expert who fixed the furnace. Bud the owner of the Furnace Room hung up on me. We called our credit card company and to register a letter of dispute, since they did not finish the job.
I strongly recommend that you do not use this company!

I have used the Furnace Room many times over the last several years. The provide custom fabrication for many of todays unique venting and ducting needs. Very helpful and professional staff. They always get back to me on a timely manner with great pricing.