Rashida Cohen, DC

I completed my paperwork before I went to their office, arrived on time, as was sat down for 10 minutes in a room to watch a ridiculous video. I’ve been to many chiropractors so I don’t need to see a video. I was on my lunch hour so only had an hour. My appointment was at 1:00 pm and by 1:50 pm I still had not been seen even after I asked the receptionist how much longer. It’s absolutely unprofessional and inconsiderate to have a patient wait an hour to be seen. I was a new patient, too. I finally left and said I had to get back to work. Someone dropped the ball in a big way. I’ll find a chiropractor who respects my time.

I had suffered from severe TMJ and neck pain, and nothing had helped– I tried dentists, specialists and even acupuncture and yoga. This is the first treatment that has helped! The staff is very friendly and I appreciate that you never have to wait and are quickly in and out. If you’re thinking of trying a chiropractor, I highly recommend this one.

I went in for a simple adjustment as the chiropractor I use is out of town. After I filled out some additional paperwork I was taken to a room to watch a cheesy several minute video about chiropractors. Then I spoke with an intern. Then Dr. Adams came in and insisted I take X-​rays. I explained the adjustments that my other chiropractor did and offered to call my other chiropractors office to get copies of the X-​rays but I was not sure if it was an electronic format. She came back a few minutes later and said those X-​rays would not be good enough and that I needed new X-​rays. I told her none of this was told to me over the phone. I cancelled the appointment and walked out extremely annoyed.

They double-​charged me and have failed to reimburse me after several months. Long story short, I confirmed she was covered by my insurance twice, both online and via phone. On my second or third visit the front desk staff informed me I was not covered and would have to pay out of pocket. I requested they double-​check b/​c I had confirmed several times I was covered, but offered to pay out of pocket immediately b/​c I was pregnant and really needed the services. They claimed they called my insurance company and confirmed. A few days later I get the statement of charges from my insurance company confirming they had already sent Cohen payment. Then they sent her payment for the two other appointments. So, they were double-​charging me, collecting payment from me and my insurance company. When I called them back to let them know — still being polite and still giving them the benefit of the doubt, they told me I needed to deal with it with my insurance company — that it wasn’t their problem. that they couldn’t rectify until they actually got the money from the insurance company for each and every visit. They also weren’t willing to even provide treatment in the interim. Treatment I needed on a timely basis. They were so rude and cold to me and never once acknowledged their error or apologized. Fine. Be rude, lose my business. That is within their discretion — but several months later, and you STILL haven’t sent me my reimbursement after admitting you double-​charged me wrongfully. Wow. Not okay. Not honest. Not professional. Not worth the hassle and headache and multiple calls and, finally, a letter all just to get you to send me back the money you owe me.
Dr. Cohen — if this isn’t intentional, then consider some training for your staff. Unacceptable way to treat patients.
Folks — safe yourself the hassle, try someone better, for example Dr. Noya.

I am very unhappy with my experience at Dr. Cohen’s office. For some reason, the appointments got «flipped» (as they explained to me) and Dr. Adams saw me. At the time, I was okay with that. Dr. Adams did some x-​rays after evaluating me. I have pain, but I don’t think I have something broken or am in so much pain to need xrays, but hey, I can’t neglect. Dr. Adams asks me to wait in the reception area, to then tell me that they will call me to analyze my charts and have me come in. If I go to a chiropractor’s office for back pain, it means it is something that bothers me enough for me to go visit the doctor.
Why would you not treat your patient and let them leave with the same level of discomfort? When I called they stated that that was there policy. But on their website, it states differently (
). In any case, I really do not understand the policy, is it to charge the health insurance for each visit? I am not a physician, but this does not make any sense to me. If this policy would be put in place for the benefit of the patient why can you not explain that from the beginning? Especially if you knew I was visiting a chiropractor for the first time.
I have to say, that this experience was highly unsatisfied. Not to mention, the disorganized, messy, and filthy office. The TV and cables in one of the rooms is disturbing and the dust in the windows as well.
Just entering the office provides discomfort. I also disliked the handshakes with the office staff.

I am a health care provider. I am also very healthy and have not needed to see any medical providers until I became pregnant. My experience with the healthcare system thus far has been largely traumatic and I was beginning to lose faith in my field, that is until I went to see Dr Cohen. Prior to seeing Dr Cohen, I have had trouble with every step of medical care from making an appointment, to having an appointment and a doctor refusing to see me, to ridiculously long wait times, to being given a wrong horrible diagnosis, to insurance drama. I wish I could name the health system that cause me all of this stress but I work for them and I fear they might hunt me down and make me disappear… but I digress, back to Dr Cohen.
My experience with Dr Cohen and her staff was a breath of fresh air!!! When I called to make an appointment, the young lady I spoke with was very pleasant and helpful and although she initially did not have any appointments that would fit my very inflexible schedule she found a way to squeeze me in. I was extremely grateful, especially since I had been in pain since a car accident.
I arrived at my appointment early and was seen a few minutes before my appointment. I think she makes a real effort to see patients on time. Her office is very tastefully decorated. After I signed in I was given a thoughtful tour of the office and I was shown a brief video about chiropractic medicine which helped me to know what to expect.
The best part was the surprise «gift» that she gives to pregnant mommies (you will have to make an appointment to find out what it is) I was totally blown away!
After watching the video one of Dr Cohen’s junior associates took my history and took some basic measurements. Dr Cohen entered soon thereafter. I don’t have the words to adequately describe Dr Cohen. She is energetic, warm, kind, friendly and very knowledgeable, especially when it comes to mamas to be. She did a great job of explaining everything in easy to understand terms. She answered all of my questions before doing an adjustment.
I must admit that I was a bit skeptical about the effects of one treatment but my back pain felt better. The real test was to come at night when my back pain is the worst and I have to grip the wall to get to the bathroom. That night was the first time in a long time I have been able to get out of bed and walk without excruciating pain! I still have a very negligible amount of pain but the before and after difference was quite dramatic!
One of the nicest touches was that Dr Cohen called me at home that night to make sure I was doing ok after the adjustment. That was definitely a wow moment! When was the last time your doctor called you at home the evening after an office visit?
I don’t write a lot of reviews but I had to take time out of my schedule to write about the exceptional care I received. I highly recommend Dr Cohen
In summary:
If you are pregnant — go and see her
If you have been in an accident– go and see her
If you are in pain– go and see her

I started seeing Dr. Cohen last summer when I was pregnant. I can’t say enough good things about her and her staff! I was nervous about going to a chiropractor during pregnancy and was so impressed with the results that I took my baby to Dr. Cohen a few times since she has a problem with her alignment as well as acid reflux. I highly recommend her!