Georgetown Valet

if there are Shelsey and Moon who’s are attending!!! is a great customer service I highly recommend them! They really knows how to handle that business, and the things can be lost without them in the store

THEY LOST AN ENTIRE order!!! 14 items! We spoke, they offered to reimburse me then stopped taking my calls. Literally, I can’t get the manager to speak to me! The most terrible service experience I have ever had. DO NOT use them!!!

As far as pricing goes I think its reasonable for DC. They’ve always done a good job with my clothes — cleaned well, no wrinkles/​spots, etc. They even got red wine out of my nice white dress, so I am definitely a fan of this place.

I am new to the neighborhood and dropped off 7 pieces for cleaning.
Downside — expensive!
Upside — they got ballpoint pen stain out of a white blouse. I thought it was a goner, but they saved it! All my clothes came back beautifully clean (unfortunately not always the case).
Despite the price, I think this will be my go-​to cleaner.

They told me I was too sensitive when I was mad that they lost my girlfriends dress…’nuff said.

The people here treat you like trash. seriously, about a year ago management changed — the owners in 2010-​11 were really nice. then these new people came and they are RUDE! I always feel like I’m doing them a favor when I put up with their lack of etiquette. yes, they should be «nice», smile occasionally, show some familiarity with the customer. no one should have to put up with this trashy behavior. the eye rolling, huffing, and the way they grab my credit card for payment.Sigh.but there is always Unilocal

this is a late review (like, an entire year) but with wearing my coat from last year, i’m reminded that i never got around to Unilocaling them on their tailoring.
they’re expensive, but i don’t f*** around with prices. i asked for every detail, EVERY detail before i would let them touch anything. granted, i think i may have only dry cleaned one item and didn’t care too much about when it was available (was not pressured time-​wise). BUT i had my wool coat tailored here. a 400 dollar coat that was my xmas gift from last year. they did a fabulous job and it was under 40 bucks (under the arm tailoring is included with the waist and they would have done some other tailoring on my wool coat, also included, if i had wanted it). not too shabby if you ask me. to help others out here is why i may have done well with this place:
–i have more time than you bc i don’t have an 8 hour work day.
–i therefore have more time to grill the cashier, talk to the seamstress, and lug my items around.
–i haven’t dealt with them too much as i avoid the cleaners in general – they’re expensive.
the next time i go here it will be to tailor a few items. i will try them on while there and make sure that the seamstress understands 100% what i want. and i will also make sure, as before, i have a receipt with the agreed upon numbers in hand. if i am bringing several items, i will EXPECT a discount. last time i spoke with the cashier there, i was charged less for my persistence. i’ll also be certain to mention their average rating on Unilocal and let them know i will be updating it accordingly. now, where is my pile of fatty clothes so i can make them smaller…
UPDATE: i just dropped off a pair of jeans, 2 swim suits, a sort of skirt thing, a dress and a purse. some of these items were complicated, like the fabric for the swim suits… and my skirt-​like garment that more or less needs to be restructured. since i was hell bent on breathing new life into my clothes, i figured the final bill of 100 was worth it. i’ll be back to let you know how they did…
i went in and tried them all on. one needed some moderate fixes. the other, a dress. that i paid almost nothing for – well, the tailor told me it would be $ 16 in addition to the $ 25 i already owed on it… since there was one issue to address and she went ahead and did something without much success, i was firm that it wasn’t really fair. in the end, they let me have my way and we parted on civil terms. after i pick up the last 2 garments, i’m sure i’ll be back for more alternations and/​or cleaning.

I have taken my dry cleaning here for about a year but never had alterations done. I took a $ 400 dress here to have the hem taken up and they made it about 2 ½ inches too short, totally ruining the dress. It’s a full length ball gown that now shows my entire feet.
While I was in the dressing room I heard the one chinese lady say to the other lady that the problem was that I was «thin.» What does that have to do with a height alteration?
As of now, they said they would take out the hem and redo leaving me one hour to pick it up and get ready for my event on Tuesday. Awesome.
The alteration was $ 100. If it’s not corrected I will be asking for my money back. Oh and never taking any alterations here again.

I’m so unimpressed with this place.
Out of six things I brought in for alterations– only one was done correctly. That means the other *five!* (four of which had never been touched) had to be left back in their incompetent hands. Lemme explain.
I just rearranged my closet from fall to summer, and came up with six things that needed help before I could wear them again. Three were simple reattaching buttons jobs (one on a skirt, one on pants, the other on the front of a jacket– using a sleeve button to replace), one was a stretched seam on the back of a dress, the other was saving my favorite shirt of the hole it had developed, which they said they could do. Oh yeah, and letting out the hem on my wool pants, (there’s room for it) so I can wear them with heels.
I went back in today, to pick up the regular drycleaning (6 things) and pick up these alterations. Because I was excited to see how the dress and favorite shirt turned out, I dove into the dry cleaning while I was still there. What did I uncover… but nothing had been done. Nothing. They managed to dryclean a regular long-​sleeve cotton t-​shirt (???) without noticing the huge hole in the front of the shirt? The dress– same thing. The seam hadn’t been touched. I told the tall asian man who was helping me that my things hadn’t, in fact, been altered, although the bill said they had. He just said — Oh, I’ll fix that…“
I kept checking and found the other three things– buttons that hadn’t been fixed, the pant hem hadn’t been touched, and the one thing they did fix, was awful. They put a green/​grey-​toned black button (that was too big) on my black velvet jacket sleeve to replace the one that had been put on the front. Nice try, but no thanks. The woman at the desk and I had figured out what I wanted done– I can’t understand why that wasn’t communicated.
So out of six things, five were left behind. Four of those had never even been attempted– they simply skipped the alterations, but still charged me for it.
I told the man I would take (ie: pay for) the other regular dry-​cleaning items. He kept insisting that he would fix what happened, by which I assumed he meant compensate me in some way for their mistake.
When I asked what happened– why my items weren’t fixed like they were supposed to be, he blamed the other employees and said someone who doesn’t speak English well must have not read the slip and thought everything was supposed to be dry-​cleaned. If that’s the case, they have big problems, no?
So he went on ringing up and told me the astoundingly high price of $ 170-​ish for everything. When I said– wow, not even a discount for the screw-​up? He said– well they’ll be fixed– you can get them tomorrow.
For this much money (for six things dry-​cleaned and 6 others ‘altered’ (or not, you know, depending on who’s working that day), I know I’ll be taking my business elsewhere, as soon as I get the rest of my clothes back!
If I’m paying premium prices for drycleaning, I’ll do it at a place where I can trust that the things I’m paying for have actually happened.

It took 2.5 weeks to put a single button on my coat. They fumbled every time I came in to check on it and then lost ANOTHER button on my coat. After all was said and done, they STILL charged me full price! They just lost another customer to something stupid. I don’t understand a small business that won’t give 10 or even a 5% discount to a loyal, unhappy customer. The only thing you can do is take your money elsewhere.

I had used this dry cleaner many times, and they did a decent job on the clothes. However, my girlfriend took in a pair of shoes, and was promised a $ 15 repair job that turned into a $ 35 repair job. Eek! When she complained, they refused to lower the price of the job. I afford them the right to make a profit and since they send their shoes out, I understand they may not understand the price immediately, but when you quote someone something, you’ve got to honor it. Apparently they don’t get that. I won’t be back. There are at least three other dry cleaners in the neighborhood and I think it’s time that I find a new one.

It helps that it’s right next door to my apartment. It’s a bit pricey, but they always do a good job. I spilled tomato sauce on my maid of honor dress at my sister’s wedding (so sad), and they got the stain out. Which is great because I really do intend to wear the dress again. Oh, and you can get shoes repaired there too, but technically they send them out, so it takes a week or so.

Georgetown Valet is my favorite destination after a solid Saturday night. I don’t know how many times I’ve walked in here with an elaborate backstory as to how I ended up with empanada on my yellow Theory dress. Or how I got red wine down the front of my black and white ruffle dress. Or why my DVF wrap dress smells like Sierra Nevada.
No matter what I manage to spill on myself, they always seem to get the stains out… and fast. I’m not sure how they stack up price wise but I’ve brought my clothes to other places only to discover they didn’t get the stains out. Georgetown Valet always does a great job and if you’re not satisfied they are more than willing to take your item back and work on it until you are happy.
Oh and if you’re not impressed with the above dry cleaning miracles, they got an unknown stain out of a white dress after it sat in my summer clothing box for 1 year. Take that ZIPS.

If this place was half as expensive, they would have got 5 stars. Great job, I sent 3 suits to be cleaned, was fitted for a suit, and had some repairs done. All was done very well, but good god, $ 100?! I have never spent that much on dry cleaning in my life, and never will again. First, they did it in 3 days, when I really needed it sooner, and second, that was just way too much money… I could have bought a cheap new outfit in that time.
Zips for me next time, I’ll take my chances on damages.

I used GV extensively for my first few months in Glover Park, and they messed up a few shirts in regular laundry. They fixed their mistakes, but only when I pointed out the new stains. I no longer frequent them for regular laundry, even though they are slightly cheaper for laundry than Sargent Cleaners. I also don’t like how they advertise themselves as «organic», so I don’t ever use them for dry cleaning. A tip: «organic» dry cleaning isn’t necessarily environmentally responsible dry cleaning. (see
or
for the differences between types of cleaning)

At first look, I thought it was ridiculously expensive. But then I called my mom, asked her what she paid for her drycleaning in the burbs of Atlanta, and discovered that I just didn’t know jackshit about drycleaning. It’s an expensive process if you want it done right, no matter where you are. Sure, I could drive out to ZIPS (thereby losing the convenience factor of Georgetown Valet) and risk them ruining my clothes, or I could spend a couple of extra bucks and feel comfortable leaving my precious clothes there.
I brought one batch of dresses to Georgetown Valet back in March and proceeded to completely forget about them, up until today (it’s now July). They still had them, they look great, and the people here are very friendly to work with. I’d recommend it if you live or work in the area.

this is a real dry cleaning plant, which I prefer. not some pick-​up store where I don’t know who I’m doing business with. …I like the personal treatment and the fact that they don’t screw-​up my collars and break buttons like most places. You get what you pay for. Never had any problems w/​these guys.

Umm too expensive, and they steal your clothes. I swear, I’ve lost two things here after first blaming my roommates for borrowing them. Sorry friends, boo GV.

I went to this place a couple times, and then realized that I should stop because I was being stupid. Yeah sure, they do dry clean your clothes here, but it’s expensive and it’s not quick. Other places offer services for half the price and time. I guess the only reason I would come here again is if someone bought me a gift certificate for my birthday or something. That is unlikely, however, so Georgetown Valet will no longer be blessed with my presence.