Verizon

About a year later and nothing has changed. Still way understaffed with a 25 minute wait time.

If your going in there for Fios, don’t bother. They do not have a clue. I wasted 30 mins. of my life I can’t get back. I warned you.

Friendly/​knowledgeable staff.
One stop shop for wireless needs. Walked in and knew what we wanted within minutes.

Not a bad experience overall comparatively speaking. I was in the store for about 50 minutes total which seems to be average irregardless of which Verizon store I go to, the wait was about 20 minutes which was acceptable for customer volume. While I was waiting I was being pitched fios cable and even though I am not interested in this service the salesman was engaging and friendly and truly just trying to do his job. The biggest compliment I have is to Sean, the person who worked with me, he apologized sincerely for the wait. Then he asked if I knew what I wanted, which I did, that’s how I am I do my research before I go into a store. I then informed him I needed to be out by 3 pm, it was 2:40 at this time, his sense of urgency and speed was much appreciated, he was well trained. He got me out by 2:59 by the way with everything from my new phone setup, glass protector installed and otterbox on, which I have to say I was impressed. He was quick and diligent while still covering all his upsell bases. He also saved me $ 30 a month so it was a pretty productive 50 minutes. I don’t know if they intentionally set me up with this salesman or if it was just dumb luck, but he was a perfect match for my expectations of customer service. The only reason it’s 3 stars is because if you are easily overwhelmed with high pressure sales this place my not be a good fit for you, it has a high pressure nyse feel to the room with a lot of hustle and bustle. Overall good job I will be back

CUSTOMERS BEWARE! «We R Verizon» stores are NOT actual verizon stores. I have been a loyal Custer for 14 years and just upgraded to a new iPhone two weeks ago. I paid the $ 199 and also a $ 30 upgrade fee that the representative said would be waived and was not. Immediately after upgrading, a promotion was run making the phone $ 99 after a $ 100 rebate. I tried getting the rebate by going back into the store and calling customer service. The rep that sold me the contract said I had missed the deal and after hours of waiting on hold they did nothing.
Go to an actual Verizon store when you’re buying a phone.
The rep that sold us the phone named «Great» was anything but great. Does not know what he is talking about. Does not know the deals or his facts.
Save yourself the headaches and stay away from «We R Verizon» stores!!!

This was, hands down, the worst experience I’ve had to endure. I waited for two hours (from 6 — 8pm on a Thursday) just to have a Sim card replaced. When I asked an employee named Karina (after I was waiting for an hour) how much longer the wait would be, she said «I don’t know, everyone’s in the same line as you», and was incredibly rude. I am an incredibly patient person, but this was honestly testing every last bit of it.

The service guy was pretty straight forward and had a great personality. He helped the wife her her New Samsung Galaxy S5 set up with no issues.

Awful. No, I do not want to buy your overpriced accessories.

My phone was not working with both incoming and outgoing calls, and my power button was stuck. This branch of Verizon Wireless was by far the most helpful. Two other branches in RI would not even look at our phone because we were not insured. This branch fixed the calling issue and also resolved the power button problem. The greeters at the front were friendly, social, and personable. The girl who helped us out in the back was very informative, knowledgeable, and kind to us. We really felt heard, valued as customers, and pleased with our overall experience. It was week when my husband and I had run into several disgruntled employees at various other businesses, so this experience was a welcome reprieve.

We went into the Verizon Wireless store to see if the technicians could fix an issue with my wife’s phone. Although the technician ‘Zuly’ mentioned that the phone was ‘old’ and due for an upgrade she didn’t apply any pressure to purchase and tried her best to hunt down the problem. I have been in other cell phone stores where as soon as they find out you are eligible for an upgrade that is all they talk about and they slack on fixing issues with the phone you brought in.
Zuly knew a lot about this phone and explained many of the common problems. She was SUPER friendly and good with people. It made our experience here, dare I say, pleasant.
Big selection of phones and everyone seems fairly knowledgeable about most features & products.