T-Mobile

By far the worse customer service over the phone. In store, they aren’t even that much better. My recent experience with them over the phone was just the worse. On Friday, 9/​19, I went in store to preorder the new iPhone because they said that Apple had waived off the overnight expedited shipping fee. The rep got me all set up and processed my order. Now here’s where I knew things were getting sketchy. The rep tells me the expedited shipping fee will show up on my statement but I not will be charged the $ 24.99 fee. I even asked her because I knew something was going to go wrong, what should I do if I don’t receive a credit onto my account. She tries to reassure me it will because I seemed hesitant to complete the process of ordering, but I could tell by her lack of confidence she was unsure herself. I go through with the order anyways.
Now, a couple days later I receive the iPhone. I check my statement and the expedited shipping fee was still being charged on my account. So I decide to call back to the store I made the order at and assess the situation. I end up talking to a rep named Tiara, and I tell her about my problem, and she tells me she has to ask her boss first because she doesn’t know why the credit wasn’t showing onto my bank account. She asks for my name and number so she can give me a call back. She said it would be within 15 – 30 mins. An hour passes by so I decide to take the initiative and call her back. I asked for tiara and told her she never called me back. She has the nerve to tell me her boss told her to contact customer support, and that she was actually in the process of doing that. So she tells me she’ll give me a call back once she finds the answer. Again she said it should be under 30 mins. Of course I knew she was lying. I never received a call back from them. They obviously don’t care about their customers and their satisfaction. As long as their job is easy, they’re satisfied. What kind of people do Tmobile have working for them? I’m not saying fire her, but teach her some customer service skills please! And some honesty for once. Her Pinocchio nose was poking me through the phone!
I’m going in store tomorrow to throw a fit and get my credit on my account (: