Enterprise Rent-A-Car

I travel from Seattle to Warminster about 4 times a year to visit my parents at Anne’s Choice and I always rent a car from this location. I come up from the airport on the Warminster train and they pick me up at the train station and drop me off there when I leave. I have never had a car that had any issues. I always got what I paid for or better. When I come on a weekend, the rate is usually very low and either way, much less than the airport. Customer service is always excellent and the people are friendly and accommodating. My only complaint is their hours. like most Enterprise locations, they are only open until 6PM and noon on Saturday. If I have a late flight, I have to have them pick me up the next day and take a cab to Ann’s Choice. If I come in Saturday afternoon or Sunday, I have to rent at the airport. I like the gas policy. Most places want to play a shell game with filling the tank. They just charge you for the gas you use and the price is always better than the surrounding stations. Sometimes they get very busy and it has taken me as much as an hour to get a car but that can happen anywhere. My second complaint has to do with hourly rates. If I pick up a car on Saturday morning before noon and drop it off at 2 PM on Monday, the last 2 or 3 hours can cost almost as much as the rest of the rental. On my last rental, I paid $ 13.99 a day for the weekend days and $ 12 an hour for the 2 extra hours. My train is at 2:40PM to the airport. That was after Joe Brocker shaved an hour off for good behavior. For years, I used another company with a green logo (same parent company) because my company had a deal with them but after I started using Enterprise, I have not looked back.

BEST cars, BEST prices, BEST service! I’ve used Enterprise many times in several locations, and the Warminster branch outshines the others– these guys– Eddie, James, (and I think Matt?), are ALWAYS friendly and accommodating, and you can just tell that they are really trying to give you the best of what they can. They greet you like they’re genuinely happy to see you when you walk in the door, even if they’re obviously busy with other customers — which they seem to field with ease and definitely as a team. When I needed a car at the last minute, the were able to help me. When the car I wanted wasn’t available, they got me into a better one. They worked to get me an even lower cost than I was quoted online. These are just a few examples of how they’ve gone above and beyond my expectations during my experience with them. Overall, on the phone and in the office, they let you know that they want you to be happy with their cars and their service. And yes, they really will pick you up. HIGHLY RECOMMEND!

Ok Enterprise was very nice to respond to my previous grievance. It would be nice if they took the initiative to message me on here or look up the work, because I don’t have the time or patience to go through that.
That said, I use the Warminster branch all the time. James, Eddie, sorry I forgot other people’s name, but they are always very nice and accommodating. I just bought a newer car so I won’t be needing them as much, but for a few months straight I used them almost every other week, very accommodating and honest people. They try hard and don’t deserve any bad reviews.

Very good customer service. Unfortunately, the car reserved for us was previously rented by a SMOKER! The interior really STANK! And there had no other vehicle alternative options. The agent offered some suggestions of another ENTERPRISE near our destination. Yeah, the destination was 300 miles away, so we had to endure the smell. By the time the weekend was over (we had the weekend special), we used up 2 cans of Febreze maximum strength. ENTERPRISE, you need to enforce the Non-​Smoking riot act.

Husband needed an emergency rental as his tire blew. Rim bent and shop needed it overnight. He only had debit card & ID on him, I had our cc at my location, they wouldnt take cc over the phone, they refused to get him in a vehicle so he could come home. Then said they needed 2 major utility bills and a pay stub. Utilities are in my name (which is the same last name!) But they still would not get him into a vehicle. I called HERTZ — they had no problem renting to him just holding a deposit. Understood our situation and worked quickly to resolve it. Shame, Enterprise was once a wonderful training program, now they’re training corporate robots who don’t understand customer service. You were absolutely no help Dan and getting an attitude with me when I was panicking about my husband being stranded CERTAINLY did not help the situation. ENTERPRISE WILL NOT GET OUR BUSINESS AND I WILL BE RECOMMENDING HERTZ TO ALL MY CUSTOMERS FROM NOW ON.

Not helpful or willing to work with you at all! Glad they didn’t get my money I was renting a car for a week. Oh well less business for them!

So nice, and helpful! Would rent from here again!

They were helpful in renting a car when it was needed, but be wary of when you return the car and make sure you are billed correct before leaving.