Aspen Dental

The entire staff from the front of the house to the back was extremely polite, helpful, thoughtful and paid attention. The only reason I didn’t say 5 stars is because of a couple minor particular to my situation things that don’t apply to everyone. I had major stuff done and rate them 97% all day long!!! Thank you so much for everything and although y’all were nice and fun… I hope I don’t have to see you again for a few months LOL Be well!

I usually don’t write reviews but today I just had to. I called aspen after seeing how close it was to wear I work. I told them all I’ll be needing is a cleaning since I manage to take pretty good care of my health including teeth. The lady on the phone was very pleasant and asked about my insurance. Everything seemed great but once I got there I felt like they were trying to sell me on everything. They did a depth test on my gums and recommended a deep cleaning right away. She showed me my results on a tv screen and I quickly snapped a picture to show my other dentist. I asked if I could just have a routine cleaning and she had me talk to the ‘office manager’ instead. She gave me an outline of all the costs and it came out to around 800 out of pocket (I have full dental coverage)! I told them I would consider it and took the bill home. The first thing I noticed was them trying to sell me a tooth brush for 150 bucks (which they included in the bill) and four quadrants of deep cleaning and other BS. I showed the picture I took to my
Other dentist and he said Maybe I would need a deep cleaning on my bottom row on one side but definitely not four quadrants! Anyway please don’t go here if you can help it! I learned my lesson and will always check Unilocal first.

Despite the bad reviews I took my chances and went to aspen dental, and I’m glad I did because I had an amazing experience, everyone was so welcoming and the office is so nice!

I should have read Unilocal before going here.
I had my exam and xrays and they told me I needed a scaling due to tartar build up, this was true, I know I had deep pockets in my gums and was not surprized.
What was shocking was the cost estimate. They gave me an estimate of about $ 700 out of pocket after insurance! I asked for a breakdown of the costs and saw a lot of unnecessary things in there. A Sonicare toohbrush (which I already owned), a prescription that was cheaper to fill myself, but the worse was about 8 antibiotic treatments at $ 70 each, and NOT covered by insurance. The fact that these were not covered by insurance made me question their medical necessity. Once I went over all the procedures and took out unecessary items the bill came out to be $ 170. Now the technician that did the scaling was nice and no mayor complaints. I warned them that I had an implant that was giving me NO problems. About a week after the procedure, I felt a loose tooth. I went in and was told it was my old implant. Their Dr told me that there was bone loss around the base of the implant and that is why it came loose, however, I went to see my oral surgeon and he said that was not the cause. I decided to go to a restorative specialist for a second opinion. I am very suspicious of the fact that the implant failed a week after I went in for the scaling.
At the restorative dentist, he also looked at a tooth that Aspen Dental told me I needed a root canal on, with the very high cost of a crown and no guarantee of it working. He attempted to save the tooth and so far it is doing well, again, no guanrantees but time will tell.
I went into the office after and asked for my xrays and they gave them to me with no problem.
So overall, I would be wary of having them do anything else than a cleaning. Before any fillings, etc, get a second opinion if you must go here.

I was disappointed from the moment I walked in the office. First, I was not greeted by the 3 admins working at the desk, so I went up to the counter and filled out the form to check in. Stood for a good minute without anyone acknowledging my presence. So I sat down and waited. Then finally I asked one of the admins if I needed to do anything else, and she said no, you’ll be taken care of shortly.
The cleaning itself was fine, and there are no complaints about that. However, when she was finished cleaning, she immediately, opened the flouride treatment and said, now I’ll be doing the flouride (not really giving me an option). I asked if that was optional because I knew that insurance would not pay for it, and she said yes. So I declined it and she had to throw away the opened package. She then had to ask the admin to remove the treatment from my bill at the end of the appt. If I did not speak up, I would have been charged for something optional. Seems like a scam to me.

great office I had a huge treatment and they were able to get everything done in a week. the payment plans are cheap and affordable I would recommend aspen to anyone

I am SO GLAD I read the other Unilocal reviews and was prepared for this place. I went in because it’s right by my house, and I really just needed a basic exam and a cleaning. My x-​rays looked great, but when the doctor came in, he told me that all of the sealants in my molars were causing tooth decay and would have to be removed and replaced with fillings. He recommended I get 7 fillings, and escorted me into the office manager’s office to talk financing. It felt like a used car dealership, so I immediately told them I’d be getting a second opinion.
Good thing I did! I need two fillings. My sealants apparently look fine. And when I told my new dentist that Aspen had commented that my teeth were stained and asked if I was a smoker, he got really angry– told me that my teeth are so white that bleaching would be irresponsible and that he would try and talk me out of it if I wanted it. He also told me he’s repaired shoddy work on several of their patients at this point.
I’m not sure if this place is an insurance scam or what, but they WILL try and sell you expensive work that you probably don’t need. Should be illegal– recommending extensive, painful and expensive dental work that patients don’t need.
Go elsewhere.

I went in for the free consultation regarding capping my deteriorated front teeth. The dentist quoted a price and when I objected I was referred to the «financing specialist» who just happened to also be the receptionist. Suddenly the price was reduced by nearly $ 500 due to a coupon that I knew nothing about. So I gave her my credit card, assuming that it wouldn’t actually be charged until the work was done
I couldn’t make the scheduled appointment b/​c I woke up sick and I called and cancelled. The very next day I got a statement in the mail from my credit card for the balance of services that I did not even receive. I think you should steer clear of this place.

After reading some of these reviews, I can’t believe they are about the same place I went to. I have had nothing but positive experiences at this Aspen location.
1) Everyone is very friendly. From the desk staff to the clinical staff, everyone greets me with enthusiasm, a smile, and conversation.
2) They try to adjust to your schedule. When scheduling future appointments, I made it known that I prefer to come in as late in the day as possible. The desk staff is good about calling you the day before or the day of if they have a cancellation, asking you if you want to take their slot.
3) Detailed explanations of my dental conditions and treatment plan. I have never had everything spelled out so clearly and my procedures/​treatment plans explained so thoroughly. They really want you to understand what’s going on and be comfortable with it. Sure, they will offer you the electric toothbrush as part of the treatment plan, but I was not badgered when I declined it. They even gave me «free» prescription flouride rince and gel (I’m sure these were incorporated into the visit cost and/​or billed to my insurance, but either way…)
4) Dr. Z and Dr. Wong discussed my case and rather than giving me crowns, decided on a composite, which spared me permanent alterations to my tooth and a potential need for a root canal.
5) Text message and phone call reminders of appts, as well as an online portal.
6) Clear, transparent pricing and they take my insurance.
Dana, Alisha, Dr. Z, and Dr. Wong have all been terrific members of my treatment team.
Update: Realized my treatment plan included $ 25 toothpaste… which I was instructed to rub on my teeth with my finger after brushing. This magical mystical tooth gel was just overpriced flouride. It’s tough to see this when they break down every charge the way they do (which I thought was a good thing). But there were like 40 charges as part of my treatment plan and one of them was toothpaste. Screw that. Minus a star.

So both my girlfriend and I have not been to the dentist in years. We do a generally good job brushing, but often forget to floss. Whatever, we know its bad, but it slips our minds. Anyway, after a long hiatus from getting a check up and cleaning, we decided to check out our local Aspen Dental, just to see what its all about.
We saw the reviews on here and were a little concerned about trusting our pearly whites to the folks working there, but the first appointment for new clients is just X-​rays and a consultation, so we figured where’s the potential for harm in that? At the very least we’ll get some free X-​rays out of it (Aspen accepts all insurance, and has a promotion for new clients without insurance), and if we didn’t trust the consultation, we would go to one of the other dental practices in the area.
We went in, were politely and promptly greeted, and got on with our X-​rays and consultation. It went great. Neither of us had cavities, they didn’t try to upsell us on anything, and very clearly explained our options for different treatment plans. They initially told us we would have to schedule a separate appointment with the hygienist, which would have been a bit of an inconvenience, and they were instead able to squeeze both of us into one appointment slot that was available after our consultation. They went that extra step to ensure we had a positive experience, and we greatly appreciate that. Normally, I wouldn’t bother writing a review, but this place has been ripped by everyone else, so figured I’d share a positive experience. Hope in the future we don’t run into any of the issues the other reviewers have!
Would definitely recommend this place based on our first experience there.

I went to Aspen Dental once for the free initial exam where they took x-​rays and checked my gums. I hadn’t been to a dentist in a while because I haven’t had dental insurance, but until about 2 years ago I went every 6 months. I’ve had cavities in the past but overall have healthy teeth.
After the exam, they told me I had 8 cavities, but they said it was only necessary to fill 4 right now. This was going to cost $ 800. They also tried to get me to buy a special fluoride paste. I told them I would think about it and left.
My sister was once told she had a bunch of cavities (by a different practice) and, after she got them filled, she was told by another dentist that it was likely an insurance scam and the unnecessary fillings essentially ruined her teeth. Because of her experience, I wanted a second opinion.
This past week I went to a student dentist at the Boston University Dental School. The students do the exams, but everything is double checked by licensed faculty members. My student dentist took a new set of x-​rays, checked my gums and did a check of all my teeth. After double checking with two faculty dentists, I was told I don’t have any cavities. None. Not 8 — none. I’m so glad I didn’t go back to Aspen Dental or pay them $ 800 to ruin my teeth.

I made an appointment for my son for teeth cleaning. We drove in snowy weather to find out that the appointment was for general evaluation to determine what type of cleaning was necessary. Even my son knew that this was bunch of garbage. We left and do not plan on coming back.. .

DO NOT DO IT!!! I never write reviews but I feel obligated to share this experience.
I first went to Aspen Dental in Waltham last March. I understand their «sales» philosophy and my dental work has always been very straight forward. I had a small cavity filled and some old silver fillings removed and redone. Sounds easy enough?!? Well, this was the most excruciating experience I have ever had in a dentist chair! I’ve had silver fillings redone previously and this didn’t compare. I couldn’t leave fast enough and vowed to not go back.
Fast forward to a few days ago. I was having pain when I bit down in the area where Aspen Dental did the work. I decided to go back there thinking they would/​could fix the problem (the fillings never caused me pain but they were also not quiet right).
The doctor at Aspen Dental (not the one that did the work before) first started saying that the fillings didn’t look so good. Talking about air bubbles. I reminded him that they were done there and he then said I needed a root canal! WTF!!! He wanted me to see their specialist. I immediately said that I would get my own second opinion!!! He then preceded to tell me that if they (my second opinion) said I didn’t need a root canal they would redo my fillings for free. (That just made it all seem more sketchy to me!!)
I went to my old dentist (we’d moved right before my 1^st visit to Aspen) with copies of the X-​rays from Aspen dental. My old dentist said he had «no idea why they would have jumped towards a root canal» from looking at the X-​rays there was no indication of a root canal needed! He also said the fillings were some of the «ugliest» he’s seen. Fortunately, the pain has subsided some. But, I’m probably going to have to get the fillings redone at some point. I will not go back to Aspen Dental even if it is free!
Edited to add: well, I had to get all fillings removed and redone. New dentist said there was evidence they never took out all decay and they only partially removed old fillings. New dentist is awesome!

To be honest I didn’t go to the their office, because appointment booking procedure made me so suspicious, that I went online, checked reviews and cancel my appointment.
I called to the office with a specific problem to see a specialist. They said that before specialist will be available I will need an evaluation first. Fine. When I started asking questions about cost of the visit and following procedure I could not get any information from them, the only answer I got: Oh don’t worry about it, it is covered by insurance (red flag for me). When I asked when specialist will be available the answer was: «Oh we’ll make it as soon as possible» with no indication of an actual dates. All they wanted to know is my insurance information, who else in my family has an insurance, how many people are in my family, etc, etc. It felt more like a marketing survey. Then they asked me for my Social Security Number (???). I obviously refused to give it to them. I asked who will I see in my first appointment, they could not tell me. They never asked me what my problem was (another red flag for me), and when I tried to explain, they didn’t want to listen, they just wanted to book me for an appointment. My wife is a dental student, so she tried to ask them a few questions over the phone, and staff had no idea what she is asking about. So she told me — it is not a good indication for a practice — office manager should be able to answer those questions. The whole experience felt like a sales pitch to get me in no matter what. So I checked reviews on Unilocal and ALL of them are negative. I called next morning and cancelled. I obviously can’t judge about quality of medical services they provide, but the whole booking experience felt like a conversation with a used car salesman.
And this is something to consider before you decide to go there (See below)
PBS Frontline investigation about their practices.

I have never wrote a review ever on the internet but i created account onYelp just so that i can write a review of my experience today. To begin with, This place is a total rip off. There was absolutely no patient in the clinic when I visited, but that’s ok. (Something told me, I am not at the write place) anyway, the staff who took X-​Ray and what not was good. Helped me with telling me what I had an very pleasant. The fun comes in when they tell you about the procedure.
I have an amazing insurance from my employer which covers almost everything that is there, for every procedure. But still, they asked me for $ 3200 just for deep cleaning, which btw includes the cost of Oral-​B brush ($ 149) which you can get from Walmart for as low as $ 29.99. Who adds the cost of brush while giving the estimation to the patient on the procedure that’s required. I have worked for one of the biggest health care providers in the world for years and we designed a separate software just so we can track how much dentists like this rip off the company and patient, just so we can eliminate them from our list of providers.
The account manager there who gives the estimation was extremely unpleasant and rude. I asked her to give me my X-​Ray so that I can go to other dentist and get a second opinion, and she replied «Why? The other dentist don’t have an X-​Ray machine». And I had no words left for that behavior. That place is the last place to visit for your dental needs, and Aspen dental need to reconsider what they are charging their customers or else this place will be closed in no time.
I gave one star just because I can’t write a review without giving that one star, but trust me they deserve none. IF YOU HAVE EXTRA MONEY, GIVE IT TO THE ONE WHO NEEDS BUT NOT THIS PLACE. Please.

I felt intimated by the dentist and the office staff around. They were looking at me like I was a target. I went in for a minor sensitivity, the dentist did a comprehensive check up and came back with very comprehensive things to do list totaling more than 5 grands over 15 visits. Initially she sort started mocking at me, how bad I maintained my teeth, my gums are bad, etc. etc. at the end, The office manager who explains cost, kept avoiding my question, when all I wanted to know what the priority treatment was. Definitely didn’t expect this. I won’t recommend this place. Stay away.
Somehow, I feel all dentist are greedy and they work with similar pattern.

I second what was written before me. Clearly a place for profit. I think the dentist was waiting outside while I was in the business office and when I told the lady that I didn’t need many of the services he recommended, he huffily walked by. I’ve already complained to corporate.
The exam was not comprehensive. He only checked a few of my teeth. The dental assistant both looked unprofessional and behaved unprofessionally.