Walnut Automotive Spa

This place is super shady. I came here to get my car washed and went through the automatic service. The machine was super old. I should’ve just bailed when I saw it, but I figured since I pulled in already, I couldn’t back out. The machine asked me to insert my card, and I inserted it multiple times, but it kept giving me an error message. I then put in cash for a 10 dollar service. It asked me if I wanted to pay 2 extra bucks for some extra exterior work and interior vacuum cleaning they offered. It then tried to give me my change back. It failed, then retried, failed, then retried, then said it was printing my receipt… without even giving me my change. It didn’t even print my receipt. The machine started, so I couldn’t back out. I think the timers were completely off. My car came out covered in soapy water which dried up immediately in the sun, covering my car completely in water/​soap stains. I basically paid $ 12 dollars for a car wash to make my car even dirtier.
I parked my car and went inside their «office». This middle-​aged guy at the cash register didn’t even acknowledge me when I entered. He was too busy staring down at his phone. When I tried to get his attention, he rolled his eyes and in a rude tone, asked me what I wanted. I told him the machine ate my money and didn’t give me my change back. He said he couldn’t give me my money back. He said I had to wait for his sister, the manager, to come back… that or he would write me an I.O.U note. I didn’t want to risk taking his note, so I decided to wait. I didn’t even bring up how dirty my car ended up being. I figured it wouldn’t even be worth it.
When the manager came back, I told her what happened. She gave me this look like it happens all the time. The only good thing that came out of this place is she didn’t give me any trouble for giving my money change back.

Be careful at this Car wash. The employees are crooks. They will steal half your quarters from your change box. Every time I went there I noticed missing change. Last time I went there I counted my change and had 20 quarters and when I got my car back from the wash I only had 10 quarters left. I am never going back there again. Stealing is bad business. Also the service here is bad. You can never find the cashier in the office. The place is so under staffed that the cashier is always busy vacuuming all the cars.