Walgreens

A brand new Walgreens built from the ground up but still the same old service. They built a drive up window and usually have only ONE person running between the counter and the window. Terrible customer service. Be prepared to wait !!

I put an order in at 1:00 today and now it is 8:30, I have still not received a call. The service here is absolutely horrible. I have been standing in line behind one person for 40 minutes. The lady before me is complaining they are trying to give her medication that is 6x the generic price.

Mind numbingly rude cashiers. Agree with other Unilocal reviewers that the employees are very slow and appear very unhappy! Today’s experience was so bad that when we left my son asked me, «What is wrong with them?»

Beautiful new building, but unfortunately, the same poor service. Left after waiting at the unattended pharmacy counter.

This store has really slow service and unhappy employees. I often see 5 – 6 people waiting in line with only 1 cashier. I only come here when I need to pick up something quick or on my way home from work since it’s the only place open right now.
Stopped in today to pick up a few items I needed ASAP. The cashier didn’t make eye contact and said one thing to me. «Do you want your receipt?» That was it. I brought my own bag and she didn’t even bag my items, I did that myself.

The Store is beautiful. It has a great selection and you can easily get lost going through the isles.
1 star to the pharmacy drive up window. I swear the pharmacy is run by walkers! Slow moving employees with no personalities. Three times I’ve waited at the window for over 10 minutes … Hello… hello … Be right with you … 10 minutes later … Hello? Save your gas and time!

Haven’t been to the old Walgreens, but this new one looks a lot like a warehouse. Bigger space, wider selection on goods. One employee has an accent I can’t understand when I tried looking for a product. I am giving this place 3 stars however, because of their prices. Still, I woul like to come back to this one, but after renovations to this shopping center are done.

By far, one of the worst pharmacies I’ve ever had to deal with. Incompetent employees, mistakes on almost every order, and a management team that has no idea how to run a competent pharmacy. I never had an issue with Walgreens until I moved my prescriptions to this one. Good luck to anyone else that chooses this pharmacy. I’ve never used anything but the pharmacy, so can’t comment on that side.

Walgreens at the Encina Grande shopping plaza in Walnut Creek has undergone a major overhaul. They have a brand new space built just for them that is much larger, modern and well laid out that opened last fall. While this plaza undergoes some major renovations, Walgreens is open and actually fills a great niche for basic sundries now that the Safeway is demolished.
The new space has wider aisles, cleaner displays and more inventory than the last location and I enjoy browsing their beauty section that includes big name brand and organic lines. The staff was friendly and asked if they could help when I was walking around. Check out was courteous and fast. I can’t speak for the pharmacy itself, but the store is a major improvement. I am excited to see all the other upgrades coming to Encina Grande as well!

The new pharmacy manager is the worst, she needs to learn people skills. Not only have I personally had problems with her several times while waiting in line I have overheard others talking about how rude she is. The store manager should start worrying about losing customers to other pharmacies in the area if she does not learn people skills quickly. Before this pharmacy manager took over I would have given the pharmacy a rating of 5 stars, the only reason my family still comes here is due to the kindness of the other pharmacists.

Came in to pick up my prescription around 1pm and when I walked up to the counter 2 ladies were behind the counter and told me they are on lunch…
1) If only 2 pharmacy employee’s are on the clock today shouldn’t they stagger lunches to maintain coverage of the counter?
2) If you are already at the counter and not gone for lunch shouldn’t you just hand me my meds, should only take you 2 minutes.
3) I have been sitting here with 3 others for over 30 minutes waiting for you to finish your lunch.
I am upset at this poor management at the new Wallgreens and I vote for the old staff to return.

Walgreens is spanking new. no bubbly here to celebrate. beers not available.
parking constrainted as construction still continuing in commercial center.
browsed. didn’t see much bargains in the ususal so left. (90% off on hallaween candy not interesting)
no acknowledgment of prescence during my trek thru walgreens. that’s ok. so artificial anyways…
buys: amazon tea 2/​$ 1 with drv & tax
–a bit sugary,
drips:
–place should be nice when parking lots all set and the beer’s in.

The manager here is a DICK. Wouldn’t sell us an item and was rude about it… I understand if an item may not yet be in the system but don’t put it on the shelves and then rudely tell us we can’t buy it.

I like this Walgreens. It is convenient and well stocked. However, I cannot give it more than a «meh-I’ve experienced better» due to some of the staff — not ALL of the employees. But a few rotten eggs make the whole carton stink.
Multiple times, I’ve been the only one in line at the front cashier. I have a multitude of products in hand, including a bottle of shampoo, pencils, maybe a Red Bull, etc. The cashier tells me I need to go to cosmetics to make my purchase because of the bottle of shampoo. There is no cashier in cosmetics. The front cashier pages an employee for help in cosmetics. I stand there. Customers come up to the front register and she’s checks them out. I’m still standing there watching the cashier check other people out. She looks at me and pages someone to cosmetics again. She continues checking people out. I’m livid. The cosmetics cashier finally appears and I have to silently make the purchase because otherwise I will start cursing and swearing at an innocent cashier who has no idea that the front cashier does not understand customer service.
I now buy shampoo and any «cosmetic» items elsewhere.
Whomever the manager is of this location needs to educate employees on costumer service. It is ridiculous to send any customer to a barren cash register and then merrily check everyone else out.

I’ve always visited this location and with the new management it seems to be running better. They still need to be more aware of lines and call cashiers sooner as the lines build. Especially in the Pharmacy department. That’s the reason why 4 out of 5.

I live in Vacaville, but have been using this Walgreen for medications if I run out of something, or an up in the ER for something. The pharmacy is always great! Not to mention, there superquick!
75% of the regular workers in the store are nice, and the remaining 25 employees are there constantly! You can never find anyone to help you, but since I really need help finding something, this rarely applies for me.
When it comes to their phones, they’re wonderful! I called in this morning so I have something put on hold for my 10-​year-​old son, and when I went to pick it up it was right there waiting for me. Thank you Walgreens for being part of our neighborhood!

In the short amount of time I spent in this Walgreens, I noticed a few things.
The floors were spotless. Not a single product, stain or piece of trash littered the floors. There is usually something on the floors of any store you go to, so it was a nice surprise to see they keep this location so clean.
The staff was amazing. From the cashier at the front, politely redirecting people to the cosmetics counter because the line was getting long. To the cosmetics woman who with every customer, had a smile on her face and a very pleasant tone in her voice that makes you feel important. I ran into a few employees in the aisles, one of which was a manager and all of them asked if I needed help. Customer service is top notch.
The last thing I noticed is that the shelves were stocked and pulled forward making the shelves look great. Even if every shelf wasn’t stocked to capacity, you wouldn’t notice. I found everything I was looking for and left the store with no problem and in no time. The Walgreens may seem hidden, like everything else in this plaza, but it’s one of the better ones around.

I’ve had good luck at the pharmacy and normal checkout since moving here. My rating is on a curve — a pharmacy rating curve. I’m happy to return here, always.
The pharmacy has done a good job transferring RX’s and working with a doctor in another state to get a new Authorization on a longterm RX. Just a simple NSAID RX, but because it’s so expensive (yeah healthcare market and 19 year old drug since patent date!)
I’ve found out the staff to be pretty helpful. Even the pharmacy gal that I had the experience with covered below and been basically nice and pretty much very professional. I feel like it’s sort of a California thing to speak over the customer so I don’t care.
HOWEVER, the pharmacy aid «lied» and said my prescription couldn’t be filled because it was rejected for coverage. I had to ask her to let me speak because she kept talking over me. I briefly explained the authorization process that took place the day prior. So she «pushed» resubmit. However, she couldn’t leave it at that. It was the blame game of oh, they’re supposed to tell us to resubmit. I don’t care. I do care about being told something wrong about the insurance coverage. Most people would have freaked out and then spent time trying to resolve with their insurance company before then calling back the pharmacy.

My husband and I stopped in Walgreens last weekend to pick up some Sudafed PE for cold/​congestion. The Walgreens brand was on sale so we took this box up to the register. The sale price was only applied if you buy two boxes, so we ran box to grab a second box and then checked out.
The store had pumpkins out front (it’s one week until Halloween!) and lots of decorations inside, including a pretty neat scary spider.
A cashier helped us quickly once we were ready to check out and there was no wait in line.

Some of the pharmacy workers are kind of rude and talk smack about the customers that come in as soon as they leave. I would know because I was observing in the waiting area to get my prescription filled and could hear them loud and clear. Communication is something lacking here between customers and workers, and among the workers as well because they can get pretty disorganized.
The rest of the staff is ok, pretty friendly. This was where I always stopped first to get my school supplies back in the day and my makeup, which they have a decent selection of for the small location.
Closest convenience store to me but I’d rather take my prescriptions to CVS from now on.