US Post Office

I was in there this morning. The one woman working was like watching a sloth in action. It is so obvious that she doesn’t want to be there, could care less about stepping it up a bit, and is not about to smile for any reason. She spoke as few words as possible to each customer, it was really bad. The line snaked to the door. Terrible service.

I have been going to this USPS for almost a year now and it has improved (cust service) since then. I think the staff has changed for the better and as a result a pleasant experience overall. I remember availing the invite to participate in cust satisfaction survey on your receipt, I guess USPS is listening to their customers…
This location NOW is one of the nicer, clean facility that offers PO Box services and good/​fast/​friendly staff… The parking lot is not so big it shares with a lot of other businesses you might have to park a little far around busy time

I come here once a week to mail a package. Very slow service. Always long lines (currently 12 people), averaging 5 – 10 min per person. I recommend buying postage for package online and dropping off. They need to hire more workers or train workers to work more efficiently. I dread coming here, lol!

Phone number doesn’t work, long line 8 folks deep. 1 person working another just walking around. Very poor customer service.

I prefer going to this USPS over the one in downtown. The lines are very hit or miss, but for the past few times I have gone, the line and wait has been pretty short. Plus, there’s always the self-​service machine that rarely has people in line. The employees have been there for years — they don’t always put on the friendliest faces, but they definitely get the job done and have always been helpful.
Plus, parking is ample, as it is located in a shopping center. I’ve always been able to find parking right in front of the USPS if not the row behind it.

Always a line. They almost never scan packages in so the tracking system is worthless. Sometimes tracking information doesn’t show up until the package is received by post office at the end of the journey. Packages are constantly stacked up on the right hand side and aren’t tended to as often as they should. They should never be letting packages pile up to the level they do.

This small Post Office Station on Ygnacio Valley has a large parking lot (shared with the plaza) and they are open for self-​service postage and letter drop off all week long.
There is no place to deposit a package on weekends. I had a small parcel that needed to be shipped but had no place to put it. I eventually thought it’d be a good idea to see if it fit in the blue boxes out front. However, this was not a good idea, and the package got stuck. I couldn’t even get it out. I came back the next day and it was gone so I guess they do check their boxes for things like this, but I felt pretty stupid about it.
The self-​service machines will print out forever postage for you ($ 0.49 each), but it’s just a plain white sticker — no fancy, cute picture options.

One person working the counter with eight people in line. 30 minutes is way too long of a wait to mail a simple package. Next time I will go elsewhere for my mailing needs.

I meet the rudest postal worker today. I send about 100 packages a month with with USPS and on occasion I use FedEx. I was dropping something off at Postal Annex and there was a USPS vehicle out front and I asked the employee «I have some packages with me, can you take therm?» He ignored me at first so I asked again. He then turned around and started screaming at me «What does it look like I am doing?» I didn’t answer so he said it again and even louder. I walked into postal annex to drop off my package and I saw him again. I then said to him «You know I didn’t know if you could and i wasn’t being rude but you were very rude.» He then went on to blame his hearing because of a war injury. I asked for his name and he just said «none of your business» and turned around and walked away. He is an awful example of a postal employee, especially because everyone at WC USPS is usually pretty fantastic

This is by far the most pleasant USPS post office I have ever been to. Typically just 2 windows open, but hey, that is about the same as the broadway location, which is much much more busy.
The ladies and the guy here have always been helpful and patient. And really good attitude. Once I was even came after the doors were closed, and they guy there helped me out anyway.
Lots and lots of parking.
If you live in the Walnut Creek area, avoid the broadway location and come here instead. Until I found this place I was paying extra and using postal annex type places.
BEST USPS EVER.

USPS wasn’t busy early saturday afternoon. only l person in line. was able to drop off a parcel, in and out in minutes. lots of parking too.
my lucky day, i guess.

The list of places you most hate visiting (in no particular order):
–Post office
–DMV
–Dentist
–Doctor
However, this post office is not too bad. Line lengths are generally hit or miss, I’ve been going during lunch and it’s been pretty reasonable. There’s only two attendants inside but they try to get you in and out and actually help and are very pleasant to boot. On my particular visit today, one of the workers (who was supposed to go on break and had the «Next Window Please» sign up after helping someone) actually stayed to help a few more customers while the other worker was in the back looking something up. He even gave the person in front of me a free tube they could put a future package in to avoid it being damaged in transit. How often does that happen? The parking lot has a lot of space, and a bunch of other useful amenities within the plaza (Chase, BevMo). Close to my work and fast… hallelujah.

I much prefer this location to the branch on Broadway. It’s cleaner, less crowded and has an overall friendlier vibe. It has lots of counter space to label or finish packing your parcels and a brighter lobby space. Lots of free parking in this shopping center, so that you’re not fighting for a space like the other post office in Walnut Creek. The postal workers here seem to be a bit sharper and happier to help. Ahh-​a breath of fresh air for your postal needs in the WC!

There is no urgency at this post office. Makes mailing gifts such a chore. I could drive to concord post office and mail my packages in a shorter time than getting behind 2 people here. There is a super friendly man that takes his time and helps get the best deals, and he seems to be genuine and helpful. That’s why I go back. When it’s the two women I would rather not wait in line and head back there the next time in hopes that the guy is working. Definitely don’t go during the holidays.

Stupid me. I thought today would be the day I could go in here and get out in five minute. What an idiot I am.
I carry a big package from my work on my break. It’s 9:05 on a Weds morning. There’s 8 people in front of me. As usual, ONE person behind the counter. The next person walks up. She’s got a postal basket full of manilla envelopes. About 60 – 70 of them. Each one has to be weighed and stamped separately. This is a 25 – 30 minute project. You hear a collective sigh from the other 7 people in line.
Does the lady behind the counter get help? Why would she? She’s got to be there whether it’s one person for 30 minutes or 8 people for 30 minutes. She couldn’t care less. So I stand there like a moron for 12 minutes because I don’t want to have to lug this package all the way back to the office. Everyone in line can hear people laughing and goofing off in the back of the post office. Does anyone come up to the counter? Nope. That would require «customer service» and that can’t be done when they can goof off in the back.
I realize at this point, even if someone does come up at this point, it’s going to be 10 – 15 minutes minimum to handle the people in front of me and I’ve already exhausted my break (I will be late getting back). 2 people behind me have already left in frustration and finally I do.
Never again. I’m switching all my bills to electronic pay. From now on any packages go Fedex. I will never give the US Postal service a dime. There has been all this worry the last few years about the post office going under because of the internet. It’s not because of the internet. It’s because these idiots don’t have the phrase «customer service» in their vocabulary. I have always been a strong supporter of the USPS. No more. This was the absolute last straw. I hope it goes under.
This particular post office is the WORST run post office in the east bay. If you live near this one, it would be quicker for you to go to whereever the next one is, than go into this one and stand in line for 30 minutes. Good riddance post office.
Note: I am going to find all the upper management emails of the USPS I can find and forward them this review.

Really easy to miss the lines here! All the other post offices in the area seem to have long lines no matter what time of day I come, but as long as I beat the lunch rush I always get fast service here. Afternoons are always busy.
Staff are pretty friendly, sometimes a bit condescending, but you get that everywhere.

I stopped at this post office yesterday instead of 1) fighting my way down to Broadway and 2) having to deal with the employees and patrons that frequent that location. I was pleasantly surprised to find the place was virtually empty at 10AM! Big plus! Will come back on tax days and hope they don’t have the outragous lines the other ones usually do!
My only complaint is that today I’ve tried calling them 4 times and the phone just rings and rings and rings. At this piont, I’d be happy if someone would just pick up and put me on hold — at least I would know that someone is there!

Conveniently located in the Citrus Shopping Center along with Nob Hill Supermarket, Bev Mo and more. There is ample parking. The staff here is friendly and pleasant.

This is a great post office. It’s so convenient and never super crazy busy. The postal workers are also very friendly unlike a lot of other post offices I have been to. They also have the automated machine to use when you don’t have time to go during work hours.

The post office is conveniently located in the Nob Hill shopping center where there is ample parking.
This is one of the post office branches that happens to be open Saturdays from 9:00 am — 2:00 pm. When we stopped in around 10:30 they weren’t busy at all.
They do have a passport office but it is not open on Saturdays.