US Post Office

Worst post office they don’t care only one person is on the counter working long lines I won’t ever go there again

The gentleman who helped me facilitate my passport application was very efficient and knowledgeable.

This place sucks. It seems like there is always a line and always people in the back working but only 1 – 2 people for a line of 10 people. Plus the machine is alway broken. Boo at usps

The absolute worst post office I have ever been to! Long long lines whenever you arrive– stretching all the way past the door and into the other section of the building. I decided to do another errand and come back. After 30 min, it was still long. The two old ladies are as slow as frozen molasses. People do their small business mail here. There was one guy with 3 full boxes of priority letter envelopes. which took the poor old lady past the entire time I was there– don’t know if she was helping him fill out his labels… but it took FOREVER! After about 20 min, two employees came breezing in like they were going to help the line dwindle. No luck, they only took about two customers each and disappeared into the cavernous back area. Never go here if you can help it. Unfortunately, there aren’t many other choices around here other than the ubiquitous UPS and Fedex. I’d pick San Francisco ANY DAY! This place sucks big time.

Went on vacation again this Xmas, put my home mail delivery on hold via the online USPS website, and for about at least the third time in the last few years, they have screwed it up again. Came back from my vacation and found my mailbox totally stuffed with mail delivered during the vacation, when it should have been kept at the post office (mercifully my outside mailbox is locked, but I had a Xmas gift package sitting by my patio front door for about a week and half…). When I went down to this Post Office to inquire as to why this occurred, and more or less, complain, I just get the typical «Bambi in the Headlights on the Interstate» response, NOBODY takes accountability for their screw-​ups at this Post Office, and not even, an «I’m sorry this happened to you» acknowledgement…
Wish I could change post offices but I guess I am stuck with these folks because the locality. However, with this type of typical customer service, no wonder that U.S. Post Office is losing money hand over fist, and, on the verge of going out of business.

I felt well beyond my a-lady-never-tells-her-age-but-I’m-pretty-damn-young standing in line for a self-​service kiosk that prints stamps, weighs packages and then spits out handy postage labels, print Express Mail forms and even look your pal’s zip code up (because who ever knows that?) I had all these «Sheesh, look at these kids with their hoo-​whizzin’ technology, dagnabbit!» moments, agape at the endless wisdom and infinite skill endowed to those who created such a beautiful specimen of machine.
Did I mention that I was at this Post Office on December 18^th, a week before Christmas Day? I was a-​hustlin’ to send the presents off to my brudduh in NY (Lord knows why: He was in DR and wouldn’t be back until well after Baby Jesus’ Birfday. But I digress) and spotted the kiosk as soon as I walked through those double doors. To the left, the line for the counterfolk loomed like a hungry python waiting to strike. I asked the man at the back of the line if the kiosk was truly a magical device that would allow me to place my package on top, weigh it, type in my beloved brother’s address and print out a postage label that I could affix to said package which I would then drop into the nearby receptacle. He nodded and I was in love. The craziest part was that some people who walked in after me seriously chose the counter line over the kiosk, even when their task could easily be performed by this fabulous contraption (apparently, the technical term for this digital blessing is APC — Automated Postal Center. Girl, boom!) Silly thangs! In about twenty minutes, I was done, my gift was off, my heart was singing and my mind was legit blown by the power of that miraculous kiosk. Does the inside of this Post Office look dryer than the Mojave and slightly reminiscent of an abandoned mental hospital? Totally. But hey, it has one of those hoo-​whizzin’ APCs! (And yes, the APC accepts credit and debit!)

Over the past year maybe more, mail has ended up missing. We filed police reports, got a locking mail box ect. Still, credit cards were not received, household bills. We sent out a money order that never reached the person it was being sent to. That money order was handed directly to our mail man too. 4 – 5 checks we have not received also. Little suspicious don’t you think? Called the post office, they said they would look into it. They didn’t do shit. Our mail is still missing. Getting really sick of it too.

HORRIBLE I’m not even talking about how the long the lines are. Dropped off a pre paid package 3 days ago. It STILL shows no record of package being scanned and have no idea what’s going on on where it is now ?? Talked to a mail carrier closer to my area. Was told this P.O. is infamous for not scanning packages. If I would’ve known this before I would have never dropped it off here. Now I have to figure out if I need to file a claim with USPS for reimbursement.
UPDATE: Its been over 5 days now. went back to see what’s going on & was told it’s enroute but was NOT able to give me any proof of this being true. Was told don’t worry its insured ?? Checked tracking # and still no proof package even exists. Now I’m possibly out $ 250 because they lost my package. Another person in front of me in line was there for the same issue

It doesn’t matter when you come, there is always a line.
There is always a line because the postal employees at this post office give no f’s.
When the line goes out the door, at least one will put up their «next window please» sign and disappear into the back. You will never see more than two clerks working at any given time.
Please also do not expect a native English speaker, and please do expect rude and disrespectful treatment from each and every clerk.
If you’ve been waiting in line for 47 minutes and the clerk tells you that you’ve missed one line on the form, which will take you 3 seconds to fill out, do not expect your place in line to be held. The clerk will move on to the next customer. If you are very lucky, the very disgruntled customers behind you in line will let you take a place in front of them, in my case however, I had to start over at the back of the line. Because it’s every man for himself in this hell hole.

When the wait in line is longer than the time you are allowed to park, you know something is wrong with this post office location. When there are only two clerks helping customers during the busy lunch hour rush, you know something is wrong with this post office location. When one of these clerks is helping the same one individual the entire time you are waiting… well, you get it. While a «sorry for the wait» would have been nice, I did not experience any of the rudeness or poor attitude that other Unilocalers commented on. I strongly suggest using the automated postage machine if your mailing needs are simple, or going elsewhere!

DO NOT EVER USE THIS POST OFFICE.
It is always crowded/​line out the door.
It is always understaffed.
Clerks are always jerks.
And to seal the deal for me, today I tried to ship a pair of $ 300 Maui Jim sunglasses to the repair center in Illinois. I asked the clerk to tape the box shut with Priority Mail tape since I planned on shipping Priority Mail with extra insurance. She refused! She instead said «I only have Scotch tape» and proceeded to stick a few pieces on my box while I stood there in shock… When I realized she was serious I said absolutely no way is that going to work! She then offered to sell me a whole roll of packing tape. I refused. Picked up my package, walked out and went to the Oak Grove station. They handed me the Priority Mail tape dispenser without incident.
Posting this only as a warning, since there is no way this clerk will be reprimanded, or held accountable. Nor will it change anything at that post office. If I had walked up to the counter with a package sealed with Scotch tape I would have been told it wasn’t good enough and to re seal it with packing tape. My lesson is learned… Just stay away from this $h!thole. It’s not worth it.

Received tracking email from USPS saying my parcel was delivered to my mailbox at 11:15am. It wasn’t. It still hadn’t received my parcel at 4pm.
I called the Main Walnut Creek Post Office on Broadway and explained the situation to «Maria». When I pointed out to her the tracking information said my package had been delivered, and asked her what time I could expect it, «Maria» said, «You sound angry – I’m not going to deal with you», and hung up!
At least I only waited on hold 15 minutes to seal to the ever-​gracious and helpful «Maria»!!

What else can you expect from the post office other than sub par customer service and assistance. They work at a snails pace and aren’t very helpful. They assume you know how you’re supposed to send stuff in the mail with what packages, etc. The only reason I’m giving this 2 stars is because the lady that helped me was patient with me which I appreciated because I wasn’t sure what I wanted to do with the package.

We went today to get our passports for the family and the gentleman there was the most efficient and awesome customer service guy I’ve met in a long time. Small confined hot little space packed with people and he handled it like a pro. Thank you

If i could, i’d give it zero stars, but I can’t so I will give it one, with the intention of it actually being zero.
I don’t expect much from a Government run institution anymore these days, other than long waits, sass, employees who hate their lives, hate their customers, and most likely hate their jobs.
Not once have I had a good experience here. For some reason its always super busy, and they only have their two slowest workers working — to add to it, they are the slowest sassiest of the bunch.
A bunch of clowns work here who have absolutely no respect what so ever. I’ve called a couple times to voice my concerns only to be met with a supervisor who couldn’t be bothered.

What a worthless bunch of clowns these people are!
So they never answer a phone, lost my shyt, and really don’t give a fuc_…No wonder they have the reputation that they have…
I can only hope these gov’t wastes lose more of their jobs since the us mail is worthless and becoming more obsolete… perhaps then they can scrape by, or live on the pavement… then I can look at them and give THEM my middle finger as I walk on by… let em see how it feels.
American Government workers at their finest!

So I went again recently to send off some stuff. I went around 11am-​ish on Friday, so there was barely any wait. There were also more people working at the counter that day than last time I went

The lines seemed to move fairly quick here but I usually only use the self help machine. The parking at this location sucks but there are meters on the street that are usually open — even on a crazy day during the holiday season. It’s also convienently located.

Easy parking and friendly staff. DO NOT EVER COME TO A POST OFFICE DURING RUSH HOURS (EG NOON AND 4:30−6). If you do, you really do not have a right to complain about the long lines and wait — you brought that upon yourself. DO NOT expect them to package everything for you because its not their job to do it. Their only job is telling you how to do it. If you do not have a disability or elderly please do not get mad when they refuse to package it for you — learn how too, its a life skill. Please keep a reminder that USPS is underfunded and they do not have enough people to always be at the counter.
My experience here has always gone both ways. Either really good or mediocre. 80% of the tellers will happily teach you how to ship/​receive a package with respect to the services they provide. Most of them would gladly help you save money when you ship things out. I have never had a problem with USPS but some do so i would advice to pay 1.00 more for insurance if its a package that important. Keep in mind thousands of package go through this center so humans errors can occur. Overall USPS has a very good price and success rate.
The other 20% will give you a bad attitude if you dont know how to ship/​receive a package. These 20% usually come out during rush hour because they have a long line and they simply cannot take all the time to help only you. However that does not give them an excuse to still be rude to you. Being frustrated and impaittent will not help.
If you are tech savvy and understand the shipping services I highly recommend you to use the machines. Cheers!

Thank God they have an automated machine out front otherwise I would not come to this location. Being on eBay means I make at least 2 – 3 visits to post office (s) a week, and the machine (when its working) allows me multiple shipping options, plus I can make a drop after hours. I swear it seems they wait until there are 15 people in line before they open an extra window. I understand during tax time or the holidays, but at 4pm on a weekday, bring someone out of the bullpen please.
Staff is friendly but they move at a deliberate, almost slow pace. Maybe that contributes to the delay and maybe it doesn’t but if I have to choose between 15 minutes in line or 2 minutes at the kiosk, guess what I’m picking.