The UPS Store

I have visit this place a couple of times. I am 55 a senior lady, there is a lady who works here who the owner needs to fire inmediately.
I can’t believe this lady in prime Real State in Walnut Creek treats customer this way, First I went to mail out some package via UPS to ATT which a prepaid label. I didn’t close the package so she can see wha’ts inside. She tried to charge 3.00 dollars to stick a tape on the box. The box was prelabel, a return to ATT. She was rude, obnoxious. Loud, and I told her that I had done this before in anothe UPS and then she didn’t charge me. I think she wanted to keep the money for herself. This lady is poison she is so unpleasant is kind of tall black hair, doesn’t let you talk.
The second time I came in, I went in to inquiry about photos for passport she was just sitting there at around 10:00 a.m. she visibly upset got up and came to talk to me. When she started talking the phone rang and she said. OH MY GOD the phone been quiet all then and just now it’s ringing? Hello and then she call out a kid 19 years old. I tried to talk to the owner but an employee there Daniel did not want me to know neither the name of the owner nor her email or her cell, and he wanted me to email the store where obviously the manager was going to read my complain. I think it’s so important that owner do keep a box where people can drop off complaints. This lady is terrible at customer service.

One of the best services in the Bay Area. I purchased a box here and the staff is always very pleasant. I get to come here every week to pick up my mail. I also needed to get passport pictures And the service here is always impeccable. Kudos to the team here. I love this store.

I wanted to give zero stars… but Unilocal made me give at least one.
Wow… I just left this place of bussiness. And I will say the lady behind the counter has NO customer service…
I bought a house last year and copied/​fax /​and used their computer for all of my services and needs that I had for the purchase. I miss the old Owner…
Today I’m trying to Refinance my loan and needed to fax a clearer copy of my drivers license. I had her make a nice clear copy and then asked her to fax it over… after the fax she said unfortunately this is what they see on their end… and black blurred square.
I then said well I would not of paid to fax it over… she then replied «I did not know you were going to FAX IT» WTF… you faxed it for me…
And then she still charged me… No customer service, No smiles, and totally rude… I guess I’m going to kinkos after work.