Orangetheory Fitness Walnut Creek

Kris and Katie are seriously the best instructors ever!!! I look forward to taking their classes– they are both upbeat and phenomenal instructors and taking their class is the highlight of my day. The staff is fab and friendly as well!

Terrible experience that cost me $ 100s. My gf and I signed up on the phone with my debit card for a pre-​paid set number of classes — nothing recurring. We wanted to evaluate it first as we did not live nearby. When we arrived for our first official workout I signed the paperwork to authorize the charges on the way into the workout. We went there for a month to use up our classes — and left unimpressed (for the same money you can get over a year at Planet Fitness and spare someone yelling at you over bad music ;). Months later I found out the paperwork that they had me sign was not for what I had explicitly discussed on the phone — it was for a recurring monthly membership. I do regularly check my credit card statements but I do not regularly check on debits to my checking account. Why had both we disappeared after our first month — I guess they did not care. The place is overcrowded so I suspect they were ok with it. They told me they would do nothing for me — no refund, no partial refund, no credit for services moving forward. So, their mistake cost me about $ 900. And, really they did not care at all because they had document that I signed, But, I know the discussion that I had on the phone well. It doesn’t surprise em because they are operational challenged in other things too. So, the workout was overpriced and not impressive (and bracingly loud) — and their mistake cost be lots of money. Be careful — Caveat emptor!

This place is awesome. Love the coaches. Justin the front office person is very helpful and works with my work schedule. kris is one of my favorites; I’m being biased because she is from the east coast and love the direction, but they are all excellent.
The only thing that is hard is my difficult work schedule. The 12hr cancellation is very hard to control especially if you work for a hospital. I think that’s the only negative I have to say, other than that is Cool workout, sweat your booty tushy off.

Not sure if you are getting the most bang for your buck here. I love the high energy and extreme intensity classes and would like to take them 3 – 4 times a week because it really feels like having a personal trainer.
Unfortunately, the price of the unlimited classes can put a huge strain on your monthly budget. Additionally, the style of the trainers are very different and while most of them are very encouraging while still pushing you hard, some are a bit harsh.
I really love the heart rate tracker because it makes me know exactly where I stand in any given workout and find myself trying to maintain and push harder each time.
They are working on adding additional features to their app so that I can track my workouts and monitor my progress, but as for now, they have an app that can monitor your heart rate during other workouts outside of OT. Overall… I am happy with the workouts… Just wish it was more affordable.

This review is overdue, but I was waiting until I had been here awhile so I could give a fair and accurate review. I really love the workouts here! I have been looking for something to really kick my butt and this does the trick. I will give a list of pros and cons below:
Pros:
Clean studio and good equipment
Friendly staff at the front
Stacie is my favorite trainer. She always manages to have energy to pump up the 5am class people. She is very sweet and not judgmental at all. She is ok if you want to switch up a work out too unlike another trainer there named Kris. Kris, knows her stuff but has been rude to me and my sister on several different times. She has called me out on something I did wrong in front of the whole class. It was embarrassing. I didn’t sign up for attitude with my gym membership. I pay good money and do not feel that is professional. I also really like Katie.
A variety of times on the schedule
TV screens to see the calories you burn and heart rate that is also sent to you via email.
Easy to use app
Two showers
Cons:
Although I like the idea of monitoring my heart rate and all that, the heart rate strap you wear can be rather annoying and unpredictable. Plus, you have to buy it.
Corporate place
Pricey
Only 12 hour cancellation policy and you will get charged even if you are an unlimited member which is not cheap already.
They don’t supply complimentary towels
I have not lost a ton of weight since I started, but have gotten more tone. However, I was pretty conditioned when I started. I always manage to stay in the 500 – 600 calorie burn range.
One thing I wish they did is perhaps a few times a month they would throw in a class that was just strength/​weights and then another that was just cardio. Sometimes I feel I am not getting enough with the short blocks in some classes.
Overall, it is a great work out with lots of variety.

This place rocks!!! Great workout!!! First class is FREEEEEEEEEEEE!!! I did the FREEness yesterday, and so glad that I did. I strolled in off the street one day after going to the Bedford gallery near by. I gave the gal from Germany my info, then decided what time class I’d like to do…10 am… but that means arrive at about 9:40am.
This is basically a group fitness class that will have you wanting more, and really pushes you. The workout is an hour long. The trainer I had, Chris, she super rocks, totally pushes you, she’s way cool and has lot’s of tatoos. She showed me what do do for the exercises. All the equipment is new. I’m not sure how long they’ve been there. It’s time on the treadmill, and then the water rower… water rower? Yes… well, there is water in the rower for resistance. Then we used bosu ball, and free weights, you won’t get bored, you’ll sweat a whole ton, you’ll need lot’s of water and a towel. In between cardio, and other work outs, one wipes they equipment down that they use, and at the end. Thanks very much Orangetheory fitness…
Why the name? Great question? Because the idea of this intense work out is to be burning calories after the work out, who wouldn’t like that? Not sure.
This place is very clean!!! Only two showers and restrooms, there was more gals then guys in the class that I did. Great news is that I didn’t see any kids there and kids MUST be accounted for AT ALL TIMES. Perhaps I’ll join in a couple months. BTW WHATEVER YOU DO DO NOT JOIN FORMA GYM THEY SUCK, THEY SCREWED ME OVER…

My Husband and I have been going to this gym since the day they opened. We are in our 40s. It’s been a little over 6 months and I’ve lost 12 lbs with not much change to my diet. By that I mean, I still drink wine and eat pasta. We go 3x a week sometimes more. Needless to say we are loving it!
Here are the things we love:
— when I went to the gym before I never got this intense of a workout, mostly because I have no idea what I’m doing. I didn’t do athletics in my youth and don’t know much about it. This takes all at the guesswork out of it. They tell me what to do and I focus on doing it.
— the instructors are supportive but firm about challenging myself. Which means some days I can get away with just showing up and getting through the class if that’s all I can do, and other days I can really push it.
— I’m seeing results in the way I feel, my strength, endurance, as well as the shape, size and definition of my body. It’s exciting and keeps me coming back.
— my husband was an athlete and really loves that the workouts are efficient and break up the monotony of his old gym routine. He also has lost 12 lbs.
— the heart rate and calorie monitor it’s really interesting and informative. When you start to see how much work it takes to burn off a mocha or a croissant it kinda brings it all right home for ya.
— probably my favorite aspect of Orange Theory is that I don’t have that little voice in my head any more, you know… The one that says, you shouldn’t eat that, you haven’t been to the gym in a while, you’re jeans are getting a little tight. That voice now is silent. We make time for this because it’s easy and feels great, and now that little f-​er is silent.
My only gripe has been — the music can be loud and not great, so for both I wear earplugs.
We have the unlimited monthly pass and thought it was pricy at first. But given how much we love it now, we think it’s more than worth it.

Guess I wrote my original review too soon. Now that I’ve been a member for 3 months I think it’s time for an updated review, I give OTF a 3.5
The one thing I really dislike is that you have to cancel your class 12 hours in advance. I liked this at first because I felt that this would hold me accountable and force me to wake up and attend my morning class. However life happens and when you’re already paying so much money it sucks to be charged for this. I wish they would change the 12 hour cancellation period to 6 hours. Huge bummer losing 1 of the classes you’ve already paid for because of this policy.
My first class I burned a little over 660 calories. Was I just really excited that first day or what because I haven’t been able to get past 545 calories since then, and I have been pushing myself harder than ever!
Did I lose the weight that I was hoping to? No, in fact I didn’t lose anything, but I see a slight difference in my arms and that’s good!
I’m not saying that you’re not going to lose weight at all. I do believe people have had success, but this wasn’t the case for me. In fact I started to get bored with the workouts and after switching it up with different times and instructors, I’ve found that not all of them are able to keep me motivated and pumped up.
I’m proud of myself for trying something new and learned useful workouts that I can now do on my own. Will I sign up for another monthly plan? Probably not but might consider popping in and paying for a day pass.
One thing I would like to add is that I have never experienced poor service here. Sure they aren’t super bubbly, but this isn’t Starbucks. You’re getting ready to work out…

The facility is nice and clean. The staff is friendly. Except for the facility manager. I don’t think I’ve ever seen her smile and she has a tendency to be condescending.
I was super bored with the workout after a couple weeks. The first couple ones I went to they switched it up and rotated you around the room. You might be on the treadmill for a bit, then the rowing machine, then weights, then back to another station. Now all it ever is, is 30 minutes in the treadmill and 30 minutes going back and forth between the rowing machine and weights. I don’t care that they are shouting out to change speeds and inclines throughout the 30 minutes on the treadmill. It’s still 30 minutes on the treadmill. I’m not paying an arm and a leg for something so boring that I could do ANYWHERE else by myself. And in the weight room, they’re not very good about modifying workouts if you’re struggling with something. I’m injury prone. And I’m trying to get back into shape. I’m not going to jump into things that I know my body cannot take. They just want to keep going with class and really don’t have time for you if you can’t.
Also, don’t believe the 30 day money back guarantee. It’s a lie. I canceled today after a few weeks and was told my final payment would be taken out at the end of the month.

I’m going to keep this short and sweet, like yours truly.
I don’t do cardio and strengthening on my own, I like being in a group class as I don’t like thinking too much during my workouts. I’m in the zone and just tell me what to do!
OTF gets it down. 60 mins, half cardio half strengthening. Great music! Sweat drenched? Hell yes! I came in for a trial class and had to sign up. Katie is the bomb you guys! Take her class!
You want to lose weight? Stop complaining about it and get your bum in here and burn some adipose cells.

This is by far my favorite gym I have ever gone to. In an hours time, you get an incredible workout in, and leave feeling so great about yourself.
The trainers and the staff are extremely nice, and passionate about what they do. It really reflects in the members who have joined and the atmosphere when you walk in the front door. Plus, even though there are SO many people who belong to this gym, the staff all know your name; I really like that. The gym also focuses on the individual, and you push yourself as hard as you can, without feeling like you are competing with the person next to you.
Highly recommend this gym to anyone!

Terrible experience and I was only there for 5 minutes. My friend and I were so excited to try a new workout and we heard that Orangetheory was awesome. We show up for our first class 15 minutes early eager to sign waivers and sweat… we were disappointed when they told us we have to show up at least 30 minutes in advance so they can explain the workout. 30 minutes?! In any other studio 15 minutes is sufficient (I work at one!). They were so unfriendly, standoffish, and wouldn’t let us workout. It is a customer service business you think that they would welcome new students. Will not be back! There are plenty of places to workout that offer great service and workout.

I have been a member of OTF Walnut Creek since they opened. I’ve have tried several different types of workouts and gyms. This by far is the best. Perfect balance of cardio and weight training. You can work as hard as you need to and each day is a different workout so you don’t get stuck doing the same thing. I easily burn between 500 – 600 calories during each 1hr class.
I’ve never had any issue with the front office staff. I initially signed up for twice a week and upgraded to an unlimited membership because I loved it so much. Even though I was past the two week founders period (but within 30 days of signing) they honored my founder rate for the upgrade.
Everyone is welcoming and so helpful. I was able to bring a guest, on a Saturday with no grief or charge. The coaches are great! Music is always pumping and they give you that extra motivation to give just a little more.
Better yet your membership is good at all locations. I was able to maintain my fitness goals even when traveling to FL, GA and MN. If you’re on the fence if this will work for you, they are offering a 2 day free trial. Beware this is a highly addictive workout.

I love OTF so much! I am originally from the San Diego gym and enjoy circuit style work out. Those who say it is confusing or not hard enough either haven’t taken a group class before or don’t push themselves enough in class. Along with OTF I do CrossFit as well and love mixing both into my workout routine.
I recently visited the Walnut Creek location which is relatively new but the trainers I have had a pleasure of taking their classes are awesome. Ali is great and explains things very well, and Staci is great as well. The gym is extremely clean and is a pretty large space. The only downfall is the parking situation is a bit difficult especially in peak hours. However, there is a garage next door that is 1 hour free, next hour is 50 cents… not too bad but still a pain nonetheless. Another thing I would say is there isn’t a lot of natural light in the gym like I have in San Diego, but oh well can’t do much about that.
Get into OTF today and try it for yourself! If you are a workout veteran push yourself a little harder, if you are newer it will be a new experience. Either way it is an amazing workout for you!

OTFWC is one of the best work out studios I’ve ever been to. I’ve worked out at Soul Cycle, Barry’s boot camp, and Rogue & Saint and OTF far exceeds all of those workouts. I love that every class is different and the music is great! I’m motivated each time I work out because my stats are displayed on a flat screen in the studio and I can see how I’m doing throughout the class. The workouts are super fun (seriously)! I actually look forward to them.
The staff at OTFWC are great. They are personable and very helpful! Keep up the good work!

Ive had multiple bad experiences since day one… along with mixed information and mixed messages.
Two week trial promised upon opening: I signed up back in January and actually recruited people for this program. Orange Theory Walnut Creek changed their trail without notifying customers from two weeks to one.
Announcing personal information:
Back in May of 2015 I was called out in front of a room full of people regarding my «expiring card.» I notified management that this was not appropriate especially since I had not yet received my card and this was no-​one else’s business.
Cancellation Policies:
I work in the operating room and get stuck in surgeries. I was told I could call in and cancel without being hit with a $ 12 fee. I was hit with a $ 12 fee. I got sick with an infection… I showed up to class… couldn’t work out and was told I could call ahead of time without being hit with a fee. I even went to urgent care because of the severity of the infection. Next time I got sick I called in and still got hit with a $ 12 fee.
Sometimes you don’t know the situations until moments prior. As a courtesy I’ve called always about being late or not making it. 10 – 12 hours ahead of time to cancel is not realistic.
Heart Rate Monitor:
When I first received my heart rate monitor it broke upon opening the package. Walnut Creek replaced it. My second heart monitor has not worked since I’ve had it. I mentioned it for two weeks straight before any action was taken. And the only action taken was using a sub until we trouble shoot. I was then told I need to go for a stress test. I run an all out at 11mph… I don’t belong in the grey zone. To date: nothing has been done.
Safety coming on and off the equipment:
Asking us to immediately stop a treadmill after an all out (mine being 11mph) is unrealistic. I was taken to the side by a trainer (name withheld) and scolded. I was embarrassed and almost walked out. I have been fit since high school and have high standards for my health and fitness. I communicated this with management since the trainers all had different ideas how to run a class with and had no continuity.
To note: Not all the trainers are good. Ive had one in my face degrading me that I almost walked out and left.
Bringing a Guest:
I just recently tried to bring a guest to class. I was told by the manager that I could just call 20 minutes ahead of time. I called an hour ahead and spoke with a gentleman who said I could come but my guest would have to pay. Orange theory is running a promotion with 2 free days for guests. There was no questions about where my guest lived (even though she works local and lives local). I was told that the class had too many guests in it already (not my problem).
Canceling my account: I came in last week to cancel my account because of the lack of customer service. The front desk girl said she would reimburse my $ 12, call my guest and asked that I give Orange Theory one more month.
I came in today because none of the aforementioned had been taken care of as promised. The yet again surprising part and disappointing part was I had no idea that if I gave Orange Theory another month I’d be tied in for two. Today was the first day I heard a 30 day notice was required and that my card would still be charged. The employee i worked with today had me fill out the necessary paperwork and promised to fix what was originally promised. We shall see???

BEAUTIFUL place but the worst front desk stuff
I am new to the area and was looking forward to joining a new place to go for a great work out. I found this place online and saw that they had 2 free sessions. I made a appointment on the phone and went in. The minute I walked in I met with a very pushy front desk lady. Before she even give me the paperwork she was like today’s class is $ 30 and went on about the membership plans they had off the back. Without asking what my needs are or what I was looking for in my workouts. After I told her I had saw the session was free she was like «oh let me see what I can do»
I got to do my workout and the trainer was very knowledgeable and great to workout with. He was very hands on even though he had a packed class. I really liked him.
After it done the pushy lady was in my face again without asking how it went or anything. I been in sales before I know it how it goes but you have to know how to work it to get your sales. This lady clearly only wanted my membership and my money and couldn’t care less what my fitness goals are. I would not recommend this place

I joined this gym when they first opened in April. The workout is great and goes by fast. They mix it up and balance cardio and resistance training. I’m not intimidated by the workouts like I was with cross fit. I can do the moves and complete the sets without fainting or fear of sustaining an injury ha! I feel stronger and already see a difference in my body.
The heart rate monitor you’re required to wear can be bothersome during my workout but it’s accurate in recording my heart rate. Plus I can use it outside of the gym during my runs. The staff and people that work out here are really nice too, huge plus! Tuesday nights with Daniel S. are my favorite because he uses alllll 60 minutes of the workout!

OrangeTheoryWC is awesome!!! I was sick of going to 24 hour fitness and trying to be my own personal trainer. This place is filled with super friendly and welcoming staff. The trainers here are so knowledgeable, and will be right there to push you (if you want) haha
In just one hour, this workout gives me an over 600 calorie burn each time (which for a girl is really good). Each workout is split into 30 min on the row & weight room floor /​with the other 30 min on the treadmill. No workout is the same, and honestly I can’t beat that anywhere else. You have to give it a shot no matter what fitness level you are at! It’s not about how many reps you get in, or how many miles you can run. It’s about YOUR heart rate and YOUR pace. Love it

I came here hearing so much about Orange Theory Fitness from so many avenues. However, after having worked out at Barrys Bootcamp and Rogue and Saint/​Crossfit for several years, this fell much short on my expectations.
The class is divided into 2 sections 30 min treadmill and 30 min floor/​trx and rowing. The concept is pretty much like Barry’s or Rogue and Saint except with a heart rate monitor.
30 min treadmill looked like a breeze to me compared to other places I have been. The instructor was really nice. However, the instructions were all over the place for treadmill. I felt the concept of heart rate monitor is great, but it takes away from the actual workout. The instructions were very confusing and instead on focusing on running on the treadmill, you are constantly looking at the screen trying to monitor your heart rate.
There was no consistency in how the treadmill workout should roll ie. going to a pyramid/​incline or endurance stage.
Back to the floor exercise, again, I felt the workout was too easy.
Overall, I think its a good studio for beginners but not really for someone who has been working out for a while. The whole concept can be made into something great, but alas, it fell really short.
The front desk people were great and very helpful though.
The studio is clean and its an exercise boutique with great amenities. There are exercise videos on the wall guiding you while you are working out. But for me, I value the workout more than the accouterments it comes with.
Sigh! Overall, it fell short on my expectations!