Michael W Ottati, OD

I was in for an eye exam today, and I had a good experience. I only get to see Dr Ottati every year, I feel comfortable coming here. My family and I visit both his offices, and the staff have always been attentive. Today I decided to go home with just the prescription for my eyeglasses, and that, I can get elsewhere. I will definitely continue to get my eyes checked out here.

This was my first visit and I was not impressed. Not one of the four people I dealt with greeted me with a smile and it was only 9:00 in the morning. (I think only one person said hello) The visit was very cold and calculated like going to the DMV. Check-​in. Read this. Sign this. Have a Seat. Take this test. Thank goodness I was able to chat a little with the doctor. I felt like he answered my questions thoroughly and was informative regarding my lenswear. But, due to his support staff, I certainly did not feel as though my business was valued. I spent my last ten minutes in the office with Frannie as I shopped for frames. She was rude, unprofessional, and a terrible saIesperson. I asked if she had any frames SIMILAR to the pair I had brought with me. She scoffed and said, «That was years ago, the styles have changed.» She even rolled her eyes! She turned around to look at her display cases and within five seconds found a pair that had the same tortoise color, the same thickness to the frame and the same shape of the lens. Hello!!! Yes, Frannie, those frames ARE SIMILAR to the pair I showed you. I could have done without her attitude. She could have said, «Let’s take a look at what I have» or «I know you adore those glasses, but may I suggest something else for you to try.» After all, she should know what frames might suit my face right? Nope, she didn’t even try. The rest of our exchange was just as cold and condescending. I wanted to give this place two stars, but the doctor bumped it up to three.

My family and I have been going here for years now. The staff is generally nice, except for Frannie.
Whenever I or a family member comes in contact with her, we are left with dissatisfaction. She seems to always be rude and unfriendly. When I tried asking her a question she acted like it was a stupid question and was very condescending. She is very unprofessional and creates a bad experience.
Besides Frannie, Dr. Ottati is nice, the exams are good, but the frames are pricey.

When my company dropped VSP, I had to leave the best optometrist in
., Dr. Michael Roy in WC. Most of my new choices. with Eye.Med :(were the mall based opticians. Not good! Dr. Ottati was one of two independent choices and Dr. Roy recommended Ottati.
I.went to Dr. O. for a couple. of years, but felt his office was all about the $$. They were always pushing a test (not covered by insurance of course). He
.okay doc, but has the personality of a wet noodle.
The frames offered are off the chart expensive, even with insurance! Have gone to Costco to get prescription filled and still saved money without insurance!
If convenience is #1 if you live nearby, go for it. For me, I can get exams at Costco for $ 49.and glasses for FAR less.

I’ve been to several eye doctors and optometrists in my time, but I have finally found my office for good. Dr. Ottati and the entire staff at Diablo Valley Optometric Group are always warm and patient and understanding. They always answer all my questions thoroughly with a smile. I never hesitate to make an appointment. I know I’ll be treated very well and with respect every time I go.

I’ve been a patient for over ten years. I always look forward to my annual visit.
Dr Ottati and his staff always professional and friendly. The latest technology in vision care and very helpful with frames and budget. Frannie is the best!

I’ve been a patient since 2001 and have felt that the service that I receive is great. They make you feel appreciated and not rushed. When ever I need a repair or supplies, they offer their help with no obligation. I really recommend this business to anyone wanting to deal with a quality operation.

Been going here for two years and I’m very satisfied. Here are the reasons I’ll keep going:
Expert advice on glasses and contacts. I’ve bought contacts through their website twice and they’ve been cheaper than anywhere I’ve looked.
Client service that is beyond what I’ve seen elsewhere. They care about each patient being totally satisfied, and it’s obvious.
High tech eye equipment with an optometrist who knows how to use them (can’t say this about all of them). He’s a really smart guy and can tell you a lot about your eyes if you let him.
Five Stars!

I recently had to get my first prescription glasses at age 37 and this is the palce I chose. Here is why:
If you have VSP for your vision coverage, then this is your place. They fully accept it and have the best selection of frames that are covered by VSP. The staff is nice and everything about my experience here has been great so far. My glasses are just what I needed and they also helped me choose the best options for lenses, etc.
Looks like this will be our family stop for all vision related things!

Came all the way from the CITY to get my jacked up eyeball looked at. I soon as I walked in I felt welcomed. The service is great, the staff is friendly and informative, and you never have to wait for your appointment (as I’ve had to do at other places in the city). They’re really great at informing you of what’s going on with your eyes and your options. They also use all the latest technology that makes other places look archaic.
Dr. Ottati did his magic, gave me my medication and get this… he didn’t even charge me. Love this place.
One more thing FRANCES is the best!!!

I have been a client for a few year, and always had great experiences! Everyone is really nice, and they’ve got a great selection of frames for both prescription sunglasses and glasses frames. I feel I’m getting the best care possible from Dr. Ottati and team!