Hertz Rent A Car

I got a car because I was rear ended and needed a loaner.
Pros: They coordinate well with Jim’s auto body, and I was picked up promptly to get a car and was able to leave my rental with Jim’s when I picked up my car.
Customer service is fine and somewhat friendly.
Cons: I had to choose between a bright red Yaris and gray Mazda 5 minivan.
$ 50 security deposit required.

Bad experience. I had a rental through this location which was covered by AAA while my car was being repaired. The contract was very unclear so I called back after having the car for a few days to find out when it was due back, a male employee told me my insurance covers 30 days, I then called my insurance to confirm this. Before the 30 days is up (and without getting my car back from the shop) I notice Hertz is charging my bank account. After calling Hertz I find out that my contract was set to expire after 16 days, not 30 like the employee told me. I call AAA and was told my contract should’ve expired after 30 days and that AAA should’ve been notified if my contact was expiring and needed to be extended. I spoke with someone who claimed he was the manager who made a dozen excuses and couldn’t refund my money. Horrible, lazy customer service.

What is the point of making a reservation??? I had requested a small SUV to be ready at 9am. And I also let them know that I needed to transfer car seats, so they needed to pick me up in the rental car. The person I made the reservation with said that was ‘no problem.’ Well, it was a complete mess. They wanted me to install a car seat 3x this morning and let their shuttle driver drive my toddler. So an hour and a half later I was out the door. The car wasn’t ready when requested, nothing was ready. They are lying monkeys.

I feel like this location may be a hit-​or-​miss kind of place. When I went in to pick up my car on a Monday, there was already a huge line at 9:30am. The line moved VERY slowly. It took me 1.5 hours to get to a representative, then another 45 minutes waiting for the car to be cleaned. They ran out of the compacts I reserved so I got a «free upgrade» to a regular 4 door car… except it wasn’t really free because the MPG was terrible and I paid for that with all of the driving I did. (On the bright side, I ended up with a relatively new vehicle.) The wait was terrible. Everyone was irritated which lead to customers blowing up over small things and wasting more time, and the workers seemed stressed out and frantic. Needless to say, I was not looking forward to returning the car the following Monday.
I was pleasantly surprised to find that the return day was MUCH less crowded… despite it being the same day of week and time of day. I was in and out the door in less than twenty minutes.
They said Mondays and Fridays are their busiest days, so if you’re in a rush and must rent on one of these days, try to aim for a time that isn’t going to be as popular or head in early just in case. There were many people angry because they ended up being late to appointments. Also, if you want a specific car, don’t bet on that happening. Multiple people had issues getting a car they wanted.

I had a very bad experience in this location, the staff needs to improve listening skills. I will think twice before renting again At this place

WANTED TO GIVE HALF STAR!!! Very very very bad experience! Plus plan rude, the tall white guy that served me had the worst attitude. They couldn’t accept my card and money, had to run around and make calls to my bank trying to figure it out, and come to find out it was just their computer problems. But why did that tall white guy have to be rude at first??? Until I came in the second time to get things down and settled and a African American lady helped me, she was so much nicer, understanding and welling to help me and my problem with there computer. That’s my experience !!! :-(

At one time, Hertz was absolutely the best in it’s class. Sadly, that is no longer the case. It’s not the people, though. It’s the company.
I have rented from this location several times and was like «wow, ok».
Once, I was given a car that clearly had hit something with the bumper. But, there were no other cars in the class available and a courtesy upgrade was not an option. So, I drove the white car with the dented, dislocated bumper.
The next few times, there were no cars readily available despite my reservations. So, I had to wait for a car to be returned and then cleaned.
I was charged extra fees-​one for returning an hour later-​but I did so because the car wasn’t ready on time. The agent didn’t see fit to remove this bunk charge.
I did contact customer service and the only suggestion was to contact the location. Typically, people contact customer service to receive a higher degree of complaint resolution but there was no interest in guest satisfaction when I called.

The worst customer service ever! I reserved a compact size car online but when I was there to pick up the car, the lady at the counter was trying to give me an economy size car instead and saying that was a compact. (You are fooling with the wrong guy, girl! I know cars much better than you do.) There were apparently two compact size cars available on the lot. And she was like «you either pick that one or pay more for mid-​size.» She apparently doesn’t know what customer service means. If you don’t have the car that the customer reserves then you should apologize first and accommodate the customer with a car that’s one level up not a level down. (If she didn’t insist saying that the economy was a compact I probably wouldn’t be so mad.) Not to mention she should only help ONE CUSTOMER AT A TIME instead of helping multiple people! That’s wasting everybody’s time! If I was not in a hurry I would definitely talk to the manager. You got lucky this time girl!

Horrible service. Cars are not clean at all. Not a good car selection. They don’t seem ready with any of their vehicles. And it’s impossible to find out who you talk to since no one wears a name tag. This place gives Hertz a bad name!

Probably wouldn’t have rented a car from here had I known they had such bad reviews. And from my experience, those reviews are well warranted.
While having work done on my truck, I found myself needing a rental car for a few days. I didn’t need anything fancy, only something to get myself from point A to point B. So like a lot of people, I ran a search for a rental car in my area, sorted by lowest place and at the top of the list was Hertz. Reserving the car and picking it up was no problem. The employee helping me wasn’t all that pleasant but it was the first thing in the morning and not everyone is a morning person. So I drive off in a silver ford focus.
The car was fine for the most part, except you can distinctly smell smoke, especially when you turned on the AC. Funny, hertz makes you sign a contract that says you won’t smoke in it. Besides that, the car ran a little rough, you know, like a normal rental car that most people probably drive aggressive and don’t really care about because it’s not THEIR car. It was good enough and served it’s purpose.
I expected to have my truck back early this week but the body shop (hell no it wasn’t
AW Collision of Concord, shame on them — read my review on them for more info on them) let me know it wouldn’t be ready until later this week. Ok, no problem, I’ll just extend my rental car until the end of the week. I figured this would be an easy process, just call up Hertz and let them know I needed the car until Friday.
NOPE! I was told that they made some kind of mistake and accidentally closed the account and that I would have to go in to extend it. Not really what I wanted to hear considering I now needed to go out of my way after work to deal with this. But whatever, it is what it is.
I go in and explain to the lady behind the counter the situation and she has a hard time finding my original reservation and when she did find it, she said someone accidentally closed it a few days ago and that I would actually be saving money (she also said that they had been looking for the car and didn’t know where it was). I guess they felt the need to correct their mistake by pulling a BAIT AND SWITCH because to extend the car for the rest of the week I had to pay $ 72/​day! For a FORD FOCUS… a Ford Focus that had been $ 27/​day the day before! What kind of scam was this? I could get a Silver Car (Audi A4) for $ 49/​day if I felt like going to SFO airport to get it. I told them, no thanks, I wouldn’t respect myself if I paid $ 72/​day for a Ford Focus. No offer to give me the rate I had before, nothing. just let a customer leave.disappointed.
I ended up renting a car from another Hertz location for $ 25/day…funny thing is, later that night while searching for rental cars, I could have rented a ford focus from the same Walnut Creek location for $ 27/​day. Funny Hertz of Walnut Creek, real funny!
My advice to all that have read this entire review, take your business someplace else, it’s not worth the few dollars you might save.

This Hertz did not impress me one bit when Mike’s Auto Body next door referred me over to pick up my rental car while my own ride was getting its post-​accident estimate. I had very recently had a rather mind-​blowing rental experience at Enterprise in Concord so expectations were on that same level. Mike’s Auto Body advised they work with this Hertz when supplying rentals to customers and defer to the Enterprise also next door only if Hertz is closed or doesn’t have anything appropriate available. Not sure if specifically requesting Enterprise would have made any difference, but if you’re working with Mike’s Auto Body I recommend it!
Mike’s handled the car reservation, and we walked the few feet to the Hertz location, walked in and were greeted with strange stares from employees, like someone walking into their establishment was unexpected. Hello, the receptionist at Mike’s just called to say we were on our way! One employee, seeming flustered, took off outside. I approached the only man left standing to let him know we were picking up a rental JUST reserved by Mike’s, which seemed to have no impact on him and we went through the process as if I had walked in cold. There was really no courtesy or customer-​friendly attitude, and a definite lack of professionalism — this guy would check his phone or sing along with the business’ background music in between sentences, checking his phone at such lengthy intervals I would have to stand there and needlessly wait for HIM.
Finally we were taken outside and our silver Ford Focus was brought over. The employee, so wish I knew his name, did the standard rental walkaround to assess for damage, and he pointed out two small scratches on the rear bumper. Back inside finalizing paperwork, on the diagram of the car on my contract where damage should be noted there were no marks made. I asked him to write down the PRE-​RENTAL damage that he specifically had pointed out. He seemed irritated and said there was no reason to since this was all being handled through my insurance company, but he would if I wanted to. Um yes I want you to! Any opportunity to be lazy this guy was more than happy to take.
I had the rental for 9 days, and advised them I would be returning it on a Saturday which they said was no problem. I arrive at 2 pm that Saturday to find they had closed at noon — might have been useful information to give me over the phone! Luckily they did have an after-​hours drop off, so I followed the instructions on my contract to add the keys and contract to their secured drop box and bid adieu to my rental, genuinely concerned about what might ensue after. Luckily all was fine, and the charges put to my card (for keeping the car an additional two days past my insurance company’s provision) were fine.
Two stars because the car was fine, a good and reliable vehicle during this unpleasant time. Otherwise one star for lousy communication and highly unprofessional conduct by employees. There’s an Enterprise right next door, I suggest you give them your business instead.

I came in to rent a car while my car was in the shop. This location has great customer service and attention to detail. My reservation number wasn’t found but the associate helping me was great and resolved the issue and I was on my way!

Extremely slow employees across the board, they don’t work with any sense of urgency here. It took over 40 minutes to get a car even though I checked in online and it took over 30 minutes to drop the car off (airport locations do this in less than a minute). I don’t get it, almost seems like they are striving to be slow. They also helped Hertz employees from another location before helping the customers (allowed the employees to cut ahead of 6 people).

We will pick you up in 10 minutes to get your car.
Why lie. It’s been over 1hr I have been waiting. I called back and they guy who answered said «the driver had to stop before he got to your house but is on his way». Still waiting. This place never disappoints. I just don’t get it. At least they are consistent… consistently bad, late, rude.
FYI — I am forced to use hertz by my company. Avoid this location at any costs
I once asked if they read Unilocal reviews and they said they did but they really did not mean anything because only a certain type of person Unilocal

Wow, can I give zero stars? Where to start… I reserved my full-​size car online with a navi system and child booster seat. I arrived the next day to find out there are no cars, no navi system nor booster seats. I wait 1 hr; a gentileman before me was waiting for 2 hrs. When the car arrives it’s a compact car. No… they don’t have booster seats in the office. No… we don’t have GPS navi systems in the office. Oh, and the car had less than a quarter tank of gas. Then they tried to charge me for the full-​size car rate? I said to the clerk: «How was I able to reserve a car online yet you don’t have cars?» He replied, «That’s just the way Hertz is…» OK, next time I’ll try someone else.

I am a Hertz Gold Member and, already twice since July 2014, this North Main, Walnut Creek location proved to be a BAD experience.
Twice the location employed «bait and switch» tactics, telling me that they had a «special» for only $ 3 more per day. In the past, Hertz locations around the world offered an upgrade for no additional cost if the car reserved was not available. Not this location!
Twice also, this Walnut Creek location initially tried to pawn cars on me that were in need of «engine service,’ according to the flashing red light on the dash board monitor.
Too, I was given cars in which the a/​c did not work properly.
Both experiences involved filthy cars with inner windshield windows that appeared to be «cleaned» with oily or greasy cloths.
Rental documents did not record the amount of gas in the car upon pick-​up so, naturally, disputes occurred upon return.
Finally, there was a Hertz Customer Survey card in the rental but, only after I logged in to complete the Survey, did I learn that the Walnut Creek location did NOT even include the Survey’s needed «access code.»
I reported all of this to Hertz headquarters by phone and learned that this Walnut Creek location is not corporate-​owned. It appears that the Walnut Creek location owner does not understand the importance of customer satisfaction.
If you want to become a victim of «bait and switch» by renting a filthy car at Walnut Creek Hertz, then this is your spot!!!

I rented a car today from Walnut Creek location. Two people helping all the people in line. They took their time, had attitude towards everyone, and just didn’t care about customers.
I am a Hertz Gold Member, a regular user. But this was a bad experience. There are lots of places to rent cars. I will have to use another

Wow.
I don’t review places at all but feel compelled to review this place
Never met so many sad and unhappy employees. Or so they come across.
The poor guy who picks up potential customers is spoken to like a piece of trash.
‘Go get Mr smith from target’. No please, no thank you. The look on the drivers face said it all. Very rude way to speak to an older gent.
No smiling going on in that place.
No helpful desk staff. Very sad grumpy girl at the counter.
And a few little lies being told too. It sucks.
Not renting from them again. Grrr.
Manager, you need to buck your ideas up.

Well… The Unilocal reviews don’t really sum up the hardship of the people who work here. My experience in renting a car, while not pleasant, was offset by the service I received from Collis and the staff.
I had been allowed by the internet to rent a car for the weekend and it was to be there at noon on Friday. When I arrived to pick up the car a little before noon, I was told that the were overbooked and that they did not have a car. Furthermore, they did not know when one would be available but… perhaps in 90 minutes. I had a meeting at 1:30 so went to lunch and hoped one would be available after my noon meal so I walked to a café from hertz facility.
Upon my return from lunch, a car was still not available although Collis had exhausted a thorough search from other nearby Hertz locations without success.
I rode my motorcycle back to meeting and at 3:30 returned to pick up a car which was discounted for «my inconvenience». Collis did everything possible to accommodate me even though Hertz internet system seems flawed in the overbooking. Collis told me that they had at least five customers that were also overbooked via internet reservations. That makes for a tough gig for those who work in the brick and mortar locations.

If a 0 was possible I’d give them that… I’m a hertz gold member… means nothing here. Got here & they have no cars… the lady «Elizabeth» was sooooo RUDE. it’s sad that she’s the representative of this location. I mean it’s just ridiculous. I’ve never experienced anything like this at a Hertz.
I’ll update this if my experience changes…
While waiting… I hear a guy who works here «Charles» offer another guy who was complaining a discount… let’s see if they off me that same courtesy! The phone rings & someone ask for a former employee, «Charles» makes sure to tell the customer the former employee quit! That’s the level of customer service were dealing with here.