Enterprise Rent-A-Car

My mom and I received excellent service when returning our rental car to this Enterprise location. The ladies working the desk were super friendly and courteous. We were checked in quickly and on our way with a ride to our destination, courtesy of Enterprise.

I just went and rented a car and Natalie helped me out and I thought I should leave a Unilocal on how friendly she was. It’s hard to find people in customer service that are as nice as her. Not to mention she hook me up with this cool minivan but I get to cruise around Walnut Creek in now.

Had a great experience at this enterprise! Would definitely use them in the future!
Prices were very reasonable and staff was helpful and friendly!

Took a vacation to Walnut Creek Ca. Went to Enterprise rent a car on Main St. & this place was awful. I called ahead and was told if I wanted to use a debit card I would need to bring a utility bill. I got there and the rep said that the utility was not enough. He asked me where I worked and who was I there to visit and could he get that persons address. I refused to give him the address. He wouldn’t rent me the car. I went right across the street to Budget rent a car and they had NO PROBLEM with me using a debit card. I sensed that he was being prejudice. I rented cars countless times in other cities and states. This was a bunch a bull. I told everyone I know NOT TO USE ENTERPRISE.

I wish I could remember the guys name who helped us. I’m basing this off a post it note I found in the car that had a name and number on it with the name «Rajash». I remember him saying to call him if there were any problems so I am assuming he left that post it… Regardless, he’s a tall, athletic, black guy possibly named Rajash and he made renting a car SUPER easy!
My friend, who was renting the car, forgot her license and was unable to provide and ID to rent the car. So, I used my ID and visa which Rajash charged the $ 130 fee and $ 200 deposit on. He informed us that he could credit my visa back when we returned the car and my friend could pay the fee.
Within a day after returning the car the $ 330 was credited back to my card. I was so pleasantly surprised by how smoothly renting a car here. Rajash was able to turn what could have been a pain in the ass situation into a super easy and pleasant transaction! :D

Update: Raised my 1 star rating to 4… It took 3 days but I’m happy to say that I finally got reimbursed the extra day that was charged to my card… Overall experience was good, it was just inconvenient to have to call and find out what why I was overcharged…

Enterprise on north main very friendly agent but after twelve miles gas gauge showed empty. I felt this was very careless on their part. In all fairness when I called them they were quite apologetic and assured me I would be reimbursed and given credit for gas I bought when I returned car. We’ll see

I have used enterprise for years in various locations. I have always praised their customer service. My experience with the Walnut Creek branch has been abnormal. I was put on hold for to long and now I am waiting for pick up. They are late and I have not received a phone call. I expect better.
When I returned the car, they apologized and gave me an upgrade. I can be bought

I have been a loyal Hertz Diamond 5 Star/​President Member for over 20yrs. I have thousands of points in their loyalty club so to change to another company is a tough sell. Not really if you have ever rented from the HERTZ LOCAL in Walnut Creek. I would rather walk through fire then continue to go there. If you could give a «0 Star» that would be too high for HERTZ LOCAL IN WALNUT CREEK.
Anyways…
rented car through website. Simple.
got ride to location and was helped immediately
free upgrade
car actually had full tank of gas
entire experience less than 5 minutes
great friendly customer service
I should of switched to Enterprise in WC years ago from Hertz in WC.

These guys are great !! I didn’t have to wait, they were efficient, friendly and had a great selection of cars !! Don’t go to the Enterprise on Concord Ave (in Concord) they were horrible !!

The best car rental. I always use this company. I specially love the walnut creek office!

Disappointed — Never got a chance to rent from them, 4.8 miles is too far for them to do a pick up. Lafayette only had large trucks and a mini van so I made reservations at the WC branch for a full size car. My car is in the shop so I needed a ride and I was told I was out of their area. Had Lafayette had a car I would understand the territory regulations — so much for trying to rent from Enterprise, it won’t happen again.

Without a doubt the worst rental car experience I have ever had and I have been renting cars for a very long time. The manager at this location, Noah, did not know what cars they rented that had front wheel drive. He told me that I was the first customer to ask that question in seven years. I have never spent so much time trying to rent a car in my life. Three phone calls over 3 days that lasted over 4 hours. I eventually wound up renting from Hertz who oddly enough had no trouble telling me what cars had front wheel, rear wheel and for wheel. I will never rent a car from them ever.

Perfect all the way around. Clean, fast and reliable! Noah Ochoa and Shawni Alvarado where the two that helped me out and they did a fantastic job. I was placed into a Chrysler 200 and wasn’t too thrilled so I called the next day to see if they had any other car (preferably a AWD/​4×4 because I wanted to make a trip to Tahoe over the weekend). They did not have one but placed me on a waiting list for the next one available. I got a call next day for a Mazda which fit my needs perfectly! Not only did they save my weekend but they did it with a smile and excellent customer service. Great job Main st! you will see me again soon!

This location is now my go-​to for all car rentals… planned or unplanned, as I had been having some major car trouble over the last few months and have had to rent a car every other week or so… normally a major ordeal, but not at this location.
Noah Ochoa and his awesome team of professionals always take great care of me! Everyone here is always really nice and they get me in and out super fast. I do miss Bobby but he is now in Pleasanton I believe.
The cars I have rented are always really clean and new. I love the USB plug-​ins that are in all of the new models! My favorite car by far though is the Prius! Incredible gas mileage as I have mentioned before. Least fav is the Ford Focus because it has no pick up and go.
Having done business at Enterprise so frequently as of late has really made me appreciate their high level of customer service. They have seriously blown away all the other rental companies I’ve tried in the past. I am even able to get a ride home whenever I need it, which in itself is totally above and beyond in my book… especially for a rental car company that does a much business as Enterprise!
It is also worth noting that the sales team is really amazing at this Walnut Creek location. My favorites are Jeff and Scottie; they have such a great selection to choose from — I refer all of my friends here now. The Hyundai Sonata Hybrid is siiiiiick!!!
Thank you team Ochoa, you all rock!!!

Some drunk loser rear ended me, so I ended up in a rental car. I opted for a mid-​sized Hyundai something or other, which met my needs just fine. The car was filthy, inside. I ended up cleaning it out when I got home, and washed the windows so I could see out of them. When it came time for me to turn the car back in, I mentioned its original condition to the manager. He acknowledged it was unacceptable to deliver the car like that, but offered no discount, or compensation. Messy condition asside, the customer service was okay, and they were quick to get me to and from the body shop.

Huge waste of time. My girlfriend had an appointment to rent a car so she could drive down to Los Angeles, but she doesn’t have any utility bills in her name. So they told her that I would have to rent it and list her as a secondary driver. We drove down for our 7:30 appointment through Pittsburg traffic and they said that we need to live in the same city, and sent us back to Pittsburg even though the person who made the appointment for her knew that we lived in Pittsburg. Well, it turns out that the Pittsburg location has a different policy and they require a utility bill for secondary drivers as well. Thanks Enterprise. I’m writing this review at Hertz, a few hours late for work, and my girlfriend is going to be late for all her appointments in Los Angeles.

i rented from this location for 2 years straight for personal use and business… This location had an amazing customer service, very quick processing and next thing i knew i was driving away! than the management changed… It is unbelievable how quickly a place can go down with just one change in staff… I went from being an amazing customer to being treated like a
became impossible for me to rent from this location for lots of reasons: from unacceptable customer service to very unacceptable cars! So i made a decision to go and seek out other locations and other companies. Thank you but no Thank you! and i truly hope a manager of better customer service is brought in… for your customer’s sake!

I called about renting a SUV and they quoted me $ 99.00 a day. I called the next morning and they wanted to charge me. $ 114/​day and would not honor the $ 99. So I called Budget right across the street and got a similar size SUV for $ 67/​day. Enterprise lost my business!

I’ve been renting cars every weekend from this branch since they started weekend promotion. They pick me up from my address and drop me off back after returning the car. I haven’t had any issues or long waiting time for a ride. The team is cheerful and friendly. They are energetic and always ready to help customers. Even though staff changes regularly, they keep their positive energy. I hope the great people such as Brian, Wes, Mike won’t move other branches soon. It’s great to see them around and they make enjoyable my renting experience.