Fahey’s Tire Center Inc

This is to review two service calls on two 2008 Ford Fusion’s in 2014 and 2015.
First Fusion was my car, went in for a bizarre noise. Noise turned out to be 4 bad rotors and pads, two bad control arms and three body mounts that were rotted out. Fun! Needless to say a large sum of money later, and my car felt like new once more. Still does.
Second Fusion was my wife’s and went in for oil, brakes, and a weird pulsating in the brakes when applied in May of 2015. Oil was changed out no issues. Brakes were iffy, the rotors were warped and the pads according the message given to me by my wife «Have plenty of life in them.» I ask for the rotors to be turned only to be told If I turn them the are just going to warp again and it is a waste of time.” Ok, so I mention the nasty noise and the response was that it will be checked out. Turns out a wheel bearing had bit the dust. That was replaced and the car came home– $ 231.42 It was going to get 4 stars but the almost brutal honesty in that e-​mail was written in a way that I felt could have been better expressed, especially to a paying customer.

Spoke back and forth with Bob regarding some suspension work to be done. After being quoted an amount equivalent to the dealership, I purchased my own parts at about ¹⁄₅^th of the price they quoted me.
Then, I inquired as to whether Fahey would install my parts, to which I received a very pompous and disdainful response from Bob including «I wouldn’t be in business if I installed everyone’s own parts».
«Great» customer service skills there… Makes me want to return and deal with your pleasant, welcoming attitude next time I need tires or other work done.
I’ve always had my tires serviced here and never had any issues outside the length of time they had my car. After such an arrogant response from the owner, I will never come back here.

I had an emergency, and brought my tire here, that just needed a quick plug. It was 11am, I was told that it’s impossible to fix it right away, and I have to leave it until 5pm. What a terrible customer service.

this review is for the mount and balance of new tires on new rims. My experience with other shops were disappointing because they always manage to scratch or gouge the rims. Fahey gets a 5 star for service and customer service with this encounter because they left the rims scratch free, they bagged the rims for protection, the front desk was very friendly and courteous.

This place was going to get 5 stars.
But, when I had to return my car because one of the workers misunderstood my directions about mounting some wheels, I got a slashed axle boot. So, sorry to say that I was ready to give lots of business to this place (have a whole family that regularly goes from summer to snows, and needs brakes and alignment work), now I will give none. Sorry Fahey, I really did like you (a lot), but you have some shmucks working for you.

My fiancée and I are «car people», and have four cars between us that all seem to have exceptionally high maintenance wheels and tires. Aftermarket wheels on one, low profiles on three of them, 20+” wheels on two of them, one of them we switch just the tires for the winter, and one of them we switch the wheels and tires for the winter.
Long story short– I’m ALWAYS dealing with some wheel issue. Replacing damaged tires, mounting and remounting tires, haywire TPMS systems… etc. I actually feel bad going to Fahey sometimes, because I’m never a big ticket customer but they always help me with my small issues. Today was no exception…
I went in with a defective TPMS sensor, and told them flat out it was broken, please replace it. The guy comes back after a little while, and told me it was NOT broken, it just needed to be reprogrammed. Mind you, it wasn’t simply my TPMS light on– I know that’s easily reset and comes on a lot. My screen actually indicated a malfunction in one specific wheel as if the sensor was busted. The tech probably still had to mount and dismount the tire, figure out which sensor was malfunctioning… so I thoroughly expected a diagnosis fee. I was very surprised when they just reprogrammed it and didn’t charge me.
The moral of my story is that although this was a really small job for them– it really instills confidence in a customer when a shop has an easy shot at replacing things that the customer thinks are broken, and they voluntarily don’t take advantage of them. There’s not a lot of shops I could comfortably send my wife or mother too, and know that they’d be met with a straight-​shooter who wouldn’t upsell them or fix components that don’t need it. I notice this is a recurring theme in Fahey’s reviews…

Been coming here for years for tire work. No complaints as the work & prices are great.

Great place. I’ve been here twice and neither time have I been disappointed. Very fair price and great service. They are very knowledgable and don’t try to pull one over you on.
Good waiting area with a TV, fish tank, magazines, coffee/​hot chocolate machine, free computer access
Very professional

A friend of mine had over heard two people talking about Fayhe’s tire. I had ordered my tires online and had Fahey’s tire put them on. Months later the tires were losing air, I brought them back they couldn’t find the problem right away and they couldn’t apologize enough for that and the wait. They found the problem and did not charge me full price. I had to go back again today one of the tires were losing air. They took the car in right away fixed it at no charge (bad censor). This is not about the money that I saved it is about the customer service that all of these men give each and every customer wether they know you or not, they treat everyone the same and with the best service. I can’t thank you enough. Word of mouth is definitely the best advertisement, remember that’s how I heard about you. Thank you again!

Recently had a wheel bearing replaced on my van at Fahey’s. Also they found three of my tires were balanced incorrectly. Very happy with their work, their pricing and how courteous and professional they treat their customers.

I suspected I needed new tires. I have nearly 50K miles on my current set. I met with Sean at Fahey’s and he said, «You have at least 10K miles left on these tires, you don’t need them right now.» And that was it. No hard sell, no soft sell. That’s just great customer service right there.
So when it is time for me to get new tires I will definitely go back to Fahey’s.

Thank you Fahey for finding a problem another auto repair shop couldnt find & saving me over $ 1,000.00 from the horrible dealership that tried to take advantage of a woman. If I could give them a medal I would!
They were super easy to deal with, convenient for driving me to and from work, and saved me $$$!! Thats the best part!(only reason I didnt give 5 stars was it took 3 days in there, due to being such a busy place, but worth it for saving me money.)

I have been going for 20 years. I am treated with respect. Prices are fair and the work is always done right and on time. I highly recommend them for tires, rotations, alignments, oil changes, wheel rods and brakes. Those are all I used them for over the years.

Nice experience, I’ve bought both regular and snow tires from Fahey for my Toyota Corolla. They are very conscious of your time and usually have me in and out within 90 minutes. They have a nice waiting room with free wifi etc. so the time flies by while waiting.

Was referred here by my mechanic. They might be fine for daily drivers but if you have a performance vehicle, try Wheel Specialists in Peabody.
I have a high performance vehicle. Told them I was referred and had them mount new tires. Paid extra for the Road Force Variance balance and detailed how I wanted to exorcise a vibration I was getting over 85 mph. Asked for the full RFV report as well from the machine (it details whether the new tires are within spec.)
Well they roll the car out saying it was ready. No reports off the RFV, just one number signifying the degree of balance. Well two are over a 25 which means they are out of tolerance. Guy tells me one of the rims is bad. Great. Then why is the car out in the lot? I ask him swap the bad rim for a good one on the spare. DUH !
Kid goes out in the lot to make the correction. Takes the wrong wheel off the car ! By the time i get his attention, he has dismounted the tire from the rim. He reseats the tire, then, w/​o rebalancing it, puts it back on the car and takes of the bad wheel to swap out with the spare rim.
I did not bother hanging around to get it right. Took it to Wheel Specialists where they did. I took the time to write a nice letter to owner detailing the problems I had so he could tighten up his operation. He didn’t even bother getting back to me w/​a thank you.
If you care about performance, don’t bother trying to find it at Fahey.
2÷3÷14 Follow Up: The owner of the company just responded to my letter. It seems my letter that I sent to them a couple weeks before writing this review was confused with other items and did not receive immediate attention. The owner apologized for the service I received and thanked me for bringing it to his attention. He was gracious enough to refund my entire cost even though indeed I received services that WERE beneficial. And he offered to make things right in the event I was still not happy w/​the wheels. This company stands behind their reputation as a reliable and worthy business !

I generally only add reviews when I’m really pissed off, or something is very deserving of praise, which is exactly the case with Fahey. My wife and I were referred to them several years ago and since then have used them exclusively for servicing our two cars. I had to use them twice in the past week and was reminded that these guys are the absolute best. They are friendly, informative, prompt and are the only repair service I have ever used where the actual cost/​time for a repair is lower than the estimate. …Never had the usual, «oh yeah, and we found this problem too.» Their rates are far below dealer rates and the service is really exceptional. I will always bring our work to Fahey and can’t recommend a service more strongly.

I am a real girl when it comes to car stuff. But the guys here were great — helpful and not condescending. I ordered my new tires from Tire Rack and Fahey’s does so much work with them that they had all the information before I even set up my appointment! Very good work and they even have a nice customer waiting area. Will use them for all of my tire work!

Top notch service and great capabilities. Wouldn’t go anywhere else. Paul and Jim are great.

I purchased a set of tires off of tire rack and brought my Volvo to Fahey Tire for an install and alignment since I have only seen good reviews. To go along with the tires I was installing a new set of wheels that required the use of spacer, there was some debate whether the lug bolts were the proper ones for the wheels, so they called several places including the manufacturer of the spacers to ensure that I had the proper bolts or if there was a better alternative for my car. After everything was installed I was instructed to come back and make sure the wheel bolts are properly torqued and ensure there are no further issues. I know that a lot of tire shops would have simply installed the wheels without taking the time to ensure that I had lug bolts with the proper seats, and sent me on my way.
Great service, my alignment was perfect and a good price. You won’t regret bringing your car here.

I’ve been going here for years now, mainly to buy/​swap on snow tires. (I used to live in Lynnfield, and I still drive down from Methuen now.) These guys are always friendly and honest. I’ve asked them to check on some other items while I’m there and they have never tried to sell me into fixing something that didn’t need it.
It’s easy to email them through their website to make appointments and check on pricing/​inventory for you. They’ve made suggestions for snow tires for me, have always kept in my budget, and I’m very happy with their performance thus far. (I pretty much drive a roller skate and since I’ve put on snows that Fahey suggested, I haven’t had one problem with traction or skidding this winter. And this winter has sucked weather-​wise.)
They have updated their waiting area… new furniture, free wifi and a tv. Bathrooms are clean. Very comfortable.
This is a good honest shop that is worth trying out.