Ross Appliances and Green Bed Company

I shop here all the time to furnish my rental units and I recently just stopped in to see my go to guy for all my appliance and furniture needs but to my huge disappointment the placethat had it all was practically empty and it looked like a yard sale and a cheap 1 at that. I asked for the manager Bobby Hes the guy who always gets me what I need whatever it may be they said hes no longer with the company to my shocking disbelief I asked for his secretary who always made sure he would return my call or take my request for what I was looking for Sharla was the office manager they told me she was no longer with the company either so I asked is that why this place is so empty they chuckled as if there was some kind of inside joke which I took offense to I asked what happened to all the nice things the lady just turned her back to me went back to her desk and acted like she was busy I thought I was in the twilight zone. So I stood there for a moment and she left me standing at the counter like I didnt exist finally a guy came out said” u need somthing” I said well thats the reason im here where is all the furniture he replied «ohh bra we no sell furniture here» since when he replied u still need somthing I said well wheres the nice appliances Bobby always found me the best ones always had somthing speacial in the back but the guy replied «this all we get ova here» well I guess thats it for me then I can find better things at garage sale or better yet the swamp meet the customer service is some of the worst I ever experienced in all my years in hawaii they truly lost all the aloha too bad because it was one of most reliable source s for all my rental unit needs. I have been to the downtown store and well we will just say I wont ever be shopping at these establishments ever again they get 0 stars from me if your looking to be laughed at and treated like you dont exist this place is perfect for you… what a waste of retail space should just turn it in to a bigger parking lot for the surrounding shop’s. …
Very disappointed
Jason S.
Elite Hawaiian Reality

Horrible when it comes to timing. Delivery guys take forever. There is allways some kind excuse why they aren’t at your place when they say they will be. Don’t tell people a direct and final time of delivery if you don’t know yourself. There are others with this same problem. Only because of all of that, I won’t be coming back. Just sad for such a good type business. It’s not that hard to purchase a cell phone drivers!

Omg. Dealing with these folks gave me a huge headache.
I purchased a fridge in September of 2014, purchasing it was a piece of cake they even threw in a free microwave and delivered for free on the same day. I taught damn these guys are good.
However, just shy of 5 months the ice maker stops working, a day later the freezer n fridge stops working. I called on a Saturday to report the issues and he says” what did I do it.” If he was joking i really dont know but, what I do know is that you dont kick someone when there down. And soon after the runaround starts the waipahu store says to call the kalihi store n vic versa and the games begin. Mona states that a tech cant come out til Tuesday, we ask if thats the best they can do becuz everything is gonna spoil she goes on to rudely say what do you want me to do about it. After being insistant and speaking to Bobby hem promises to upgrade and deliver another.
So today is Monday, we never got a replacement but a Tech came out today n theres a restiction on the freon. You would think if their tech said its not good a replacement would be the next step. After numerous phone calls between both stores explaining the situation and heated conversations its 5pm and i finally get a replacement. We should have never had to deal with the B.S. The convos got so crazy my husband needed to deal with this people, we werent in the wrong it just stopped working. You shouldnt have to give blood to get results. These people (especially Mona) need to be retrained on their customer service skills. Arrangements were made with Sharla to have one delivered instead of having to drive to Kalihi to pick one up since the waipahu store didnt have one that was comparable to ours. Mona, calls me n says «are you the wife of the man who yelled n cussed @ my worker, «I told her that he didnt yell and cuss at her and arrangement were made with Sharla, so what was the phone call for she insisted that he did, n i lost it at that point.
The purchase came with a 1 yr warranty, (and folks the warranty doesnt carry on a year from the date the exchange is made, which should be stated on the warranty) and since i was within the year, the process should have been smooth with no problems. I will never do any business with these folks again.

Do not purchase anything from these guys. Yeah, they might give you a one year warranty but what good is it if they don’t have a replacement for you. They could make you wait a whole year before they have a suitable one and then tell you the warranty has expired. It’s apparently what they are trying to do to me.
Here’s my story:
I purchased a refrigerator from Ross on November 13. 2013. It appeared fine at the show-​room but when I got it home it started to make loud noises during the «cooling» cycle. I tried to live with the noise but soon discovered that the door seals on the refrigerator then started showing condensation on it and soon water was dripping on my floor. I then contacted Ross who said they would honor the replacement warranty but I’d have to come back and pick another refrigerator out. Unfortunately, there were no refrigerators available at the same price range I had paid, or condition that was acceptable to me at that time. I was already so disappointed with the situation that I wanted a full refund but was denied. I was told I’d have to wait for a suitable replacement.
I then had to put up with a noisy refrigerator and condensation drips on my floor. Finally, about two months after I first reported the problem with this appliance they told me they had a replacement for me. I specifically told them that I did not want a refrigerator that had been re-​painted because I am very sensitive to toxic paint odors. Yet despite my specific request, they sent a replacement refrigerator that had obviously been painted. I called to voice my dissatisfaction but my complaint was met with a «non-​caring» attitude. I tried — in all fairness — to see if the fumes would fade away but after one entire week of this odor pervading the entire kitchen and living room — I can’t take it any longer. I was also advised by another appliance repairman that this odor should not be present in my house and that it is toxic and dangerous to continue breathing it. He stated that only «food grade» paint should be used on appliances and «food grade» paints do not present unhealthy odors.
I believe that I have acted in good faith by allowing these people ample time to make good on the replacement of this obviously substandard product. I have given them multiple opportunities to correct this problem and the results have always been unsatisfactory. I would think that if you are not going to offer a «money back» guarantee, and only offer a replacement guarantee — then shouldn’t you have a suitable replacement before selling that product? Furthermore, if it was a question of inefficient or noisy operation or poor aesthetics, then perhaps compromise negotiations could occur. However, when it becomes a question of a health hazard, then the primary consideration my health and welfare and the appliance should immediately be removed from my house. I have had to endure hours of fruitless discussions with «Bob» and «Grant» and constant frustration over an extended period of time just to get this issue resolved to no avail. As it now stands, I no longer want any product from them because I have lost all confidence in their abilities to provide one that is up to standards.
Although the invoice may state «no refunds» I believe there is a compelling argument to set aside this clause in that there is NO SUITABLE REPLACEMENT for this item and the HEALTH HAZARD associated with my keeping it on my property supersedes any legal justification for this denial. Yet they won’t give me a full refund. It has now been almost four months with no replacement. Do yourself a favor if you are considering buying from them — DON’T DO IT! Buy your appliance brand new from a reputable dealer and save yourself the hassle. You may pay a little more but believe me it’s worth it.
I wouldn’t buy a Rubbermaid trash can from them.

Got a twin size «Cool Bed» mattress with a box spring from them. So far I’m pleased :] the mattress is very comfortable. Joe was really helpful and didn’t give off the vibe of pushing us into buying anything. They have couches, refrigerators, stoves and probably more. So the cost of the box spring and the mattress was $ 209! Compared to the Wholesale Mattress place across Don Quijote in Waipahu ($ 219+). My sister spent $ 400 for her twin size set from WM.

I really needed to replace an old refrigerator and I heard a Ross’ ad on the radio. I called looking for a stainless side-​by-​side with specific measurements and I told the salesman I wanted water and an ice-​maker in the door. «Bobby» was very helpful and realized that he was going to have to do some searching. So he took my number and said that he would call me right back. Within the hour, he called telling me he had the perfect one! He quoted a price that was a little high for me, so I asked him to see what he could do. Bobby came back with a decent price, free delivery, free removal of the old one, AND a one-​year warranty. I gleefully arranged the sale!
But on my delivery day, I got a call from the owner who regrettably informed me that the unit I had purchased was not quite in tact. It was missing an bin and a button switching the ice-​maker on and off. He immediately apologized and offered me ANYTHING ON HIS SALES FLOOR as a replacement at no extra charge. Wow! But there was only one problem… NOTHING ELSE WOULD FIT.
He called me back a few hours later and said that he could do this instead: Add an extra 3 months to my warranty and order the parts ASAP for a speedy repair. I accepted his gracious offer and told him I was very happy with his response, owning up to the mistake, then trying his best to make me happy. THAT’S the kind of customer service ethic EVERYONE should adopt! GO ROSS’ APPLIANCE!!!