Virtua W Jersey Hospital-Voorhees-Emergency Dept

DON’T GO HERE UNLESS YOU HAVE NO OTHER CHOICE!!!
Not only is the care mediocre, the hospital CHARGES ALMOST FOUR TIMES MORE THAN OTHERS FOR THE SAME PROCEDURES.
I’ve now had two visits to Virtua-​Voorhees, one to the ER and one for a D&E for a baby we whose heart stopped beating at 8 weeks. :-(
For my ER visit, I cut my leg really bad when moving, and while I thought everything went fine at the time, when I had my check-​ups with my regular doctors, they were APPALLED at how the wound was handled and said it was extremely sloppy work and that the ER should have used stitches instead of staples. It ended up getting really infected, and I had to go to a different emergency room (this one recommend by my GP) to finally get it properly sorted out.
For my surgery when we lost our baby, the care provided was fine. BUT words cannot describe how TERRIBLE the billing process was. The total bill, of which my insurance paid 96% thank goodness, was nearly $ 17,000, which still left a $ 700 bill (the one Ibuprofen tablet they gave me was $ 90). If you look up the normal cost of a D&E on fair practices websites, they will tell you that the average cost for this procedure is $ 5,000. I get that it is a big new fancy facility with all the bells and whistles, but the additional cost that sparkling building adds to your total hospital bill is just NOT WORTH IT. I tried many times to negotiate something with billing staff, but they don’t care. Pay or else it goes on your credit score, and for a hospital, they are pretty fast about making that happen.
In general, folks I talk to about this, as well as my doctors, recommend heading over to Camden for the best care. Sounds good to me, Camden is closer to my house anyway.
If you need to go to the ER in the Virtua system, go to Mt. Holly if possible — they were the ones who finally fixed my leg.
If you are set on having your other procedures at Voorhees, find out how much they are going to charge you in advance.
I WILL NEVER GO BACK TO VIRTUA-​VOORHEES AGAIN!!!

This hospital is beautiful, the staff are nice, its very clean, and the care is excellent. All of the rooms are private with a shower in the bathroom. The cafeteria has the best hospital food and a good selection.

My advice is to cross the bridge! The ER staff was overwhelmed and cranky to say the least. We were put in a room after 9 hours! They mis diagnosed my father 4 times yes I said 4 times. Its a wonder they did not kill him in there. Not giving specifics, but he was diagnosed with 4 different things that he did not have. We moved floors, and were discharged the next day. Scary place

Freaking 5 hour emergency room wait… should’ve used urgent care… This freaking sucks

Not impressed with the ER at all. I have been waiting two hours to register. It’s fine, I understand ER’s can be busy. While waiting for myself, my sister in law throws up and passes out. A medic (maybe security guard) comes over and assesses the situation. He ordered my older mother in law to go get a wheelchair, all the while huffing and puffing about my sister being on the floor. Not okay. The staff here in general seems rude, a little cold, but that was really unfortunate that he behaved that way.

This review is for Virtua in Marlton not Vorhees. I brought my 92 year old mom into the ER on Thursday 7÷23÷15 at about 1:45 pm as she was having shortness of breath. Her doctor told her he would call to alert them she was coming. The ER said they don’t receive those calls only the nursing station does. After 1 hour they brought her into a stall and hooked her up. The doctor ordered an ekg, cat scan and chest X-​ray. He debated sending her home and then ordered one more lab test which showed possibility of CHF. The chest X-​ray showed a trace of fluid in her lungs. They administered lasix with no preparation for its effects. She had previously used the commode but they would not allow it because she almost fell when leaning on the bed which had not been locked in place from returning from the cat scan. It took 20 mins to come in with a bed pan. Her blood pressure shot way up and her lungs filled up with liquid. She was sweating profusely and was in a horrible state. Now about 4 nurses and doctors descended upon her all shoving masks on her and shouting at her and flipping her around to use the bed pans. The doctor wanted to intubate her. My Mom who by the way had been a nurse at Cooper hospital all her life, was gasping for breath the whole time and At this point was telling them to leave her alone. The doctor is yelling at her, telling her if they don’t intubate her she is going to die. They did catheterize her and that helped with urination. She insisted they leave her alone. After 2 hours of struggling to breathe she got her body under control by herself. Her blood pressure returned to normal and her lungs were drained and now we were just waiting for a room so she can stay the night and be seen by a cardiologist. The ER stall was a mess for 9 hours with the filled bed pan on the floor for 3 hours and no housekeeping, trash over flowing and mess on the floor. The IV shut off and beeped constantly even while her arm was being held still by my wife. We spoke with the nurse in charge Who seemed uncaring, rude and incompetent. Around 11pm or so my bro took some pictures of the urine pans and trash laying around. Security was called. 2 gentleman from security were professional and kind but told us no pictures and asked us to delete and we agreed. They asked us if we would like to see the nursing supervisor. When she arrived she was very apologetic but was too little too late. Finally around 12:00am or so a doctor from admitting came down and for the first time there was someone talking to my Mom that was actually listening to her. After that she was sent to the ICU on the second floor where we were met by people who seemed caring and professional. What a relief that was. The ER needs a complete overhaul. Fire everyone rehire them based on competence and attitude. 11hours of a total nightmare. This is a broken system. Avoid this place if at all possible. (Virtua in Marlton)

Ok, I’m a little wish washy on this. I’ve worked in an er 16 years. Not this one. The ER doctor was really good, he listened and didn’t assume, i didn’t care for the nurses or the lack of time in between finding things out. I was basically ready to leave and then told they had my assisting bracelet, i said excuse me, i think the lack of communication really is weekday bothered me the most.
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I loved my room, cleanliness and the nursing staff and all but one dr assigned to me. They fling alot of extra bonuses on me. I ended up berry seriously ill with a pulmonary embolim in my right lung, 2 pleural Effusions, i needed iron infusions, slow k, had leukocytosis, yet the reason why i went in that were clueless, anyhow, dr, meena sharma is a copper hospitalist there. If you ever go and need to be admitted, LOVE, LOVE, LOVED HER and i didn’t think i would like her. Yes I’m ashamed, my care by the nurses eventhough i rarely bothered them i asked they were there. Big thick private doors you can close to sleep. They were very thorough with testing. Treated with respect, felt very confidant. (A few issues with medication) if you are on something non formulary or they don’t carry it they let you have it from home. The pharmacy needs to check it. Also, you do need to be your own advocate because the pharmacy messed a couple things up dose times amounts, yes. Best of luck. Hope this helps

I brought my 4 year old son to the pediatric emergency department on a Friday night. Everyone was courteous and treated us with respect. The waiting room even has video games for the kids to play. The wait time was excellent… it was about 5 – 10 minutes in between each step. from checking in, to the nurse who took vital signs, to an exam room, seeing another nurse, then finally the doctor. Luckily my son was okay and we were able to be discharged home. We were in and out of there in an hour. The doctor and nurses were friendly and addressed my concerns. The only suggestion I have for improvement (and it’s very minor and no big deal!) is that there should be a list of television stations or the nurses should be able to tell you which ones are the kids’ channels. We had a hard time finding something appropriate for him to watch on the tv while waiting in the exam room. He was happy to see the Scooby Doo decals on the wall, though!

I visit ER with breeding problem and possible heart situation. Registration is very disorganized despite that people who work there were very friendly but looks like there is no solid management in place .
They don’t even have chair when checking blood pressure! This is emergency room not a fun club, people come sick and may be a bit hard to stand and give your sock story to a siting nurse and than wait before anyone is whiling to take blood pressure. After administration process you just left forever waiting with no future reference .
Most of all what was striking the room /​carpet was full of dirt, papers, dust and this was the first. Never seen such a dirt in hospital specially in emergency room .
Charging all this crazy amounts for service and can afford to have a cleaning stuff who works to keep this clean and make sure there is no more germs spread from poor sanitation. Bathroom floor had yellow wet floor sign on a dirty floor… lol
Absolutely is shock, someone needs to read this and get there act cleaned up and organized in this emergency room. People do not go there for fun, they are sick and need clean and organized place so they are safe .
We left and I will go next time to old Virtua.

The ER was fine, but once admitted, there is no communication between doctors and nurses. Patient transport has personal conversations and talk about patients right in front of you. I was brought down for an abdominal ultrasound only to find out once there that i needed to fast since midnight. Well guess what? Not a single person told me this! What a waste of time. I will never return to this place. The only thing this hospital has that is great is the private rooms.