The Capes Hotel

This was our third annual visit to this property. I have left glowing reviews for each of those prior on TripAdvisor. This review will be quite the contrary as things have either gone seriously downhill, or maybe our visit was just a bad weekend by the incompetent staff. I’ll never know because I will never return to The Capes again. Ever.
Upon checking in, I immediately noticed the staff had changed from prior years. The woman who checked us in (tall, with the meth-​teeth) proceeded to tell us how much she hates the city, but she does like to steal the little ashtrays and other things from the property. All I could think was, «What has happened to this place?» I had a bad feeling…
Going in the room. We found an opened sleeve of Ritz crackers (6 were left) in the vanity area, and a wash cloth with something dark on it crumpled on the sink counter. Then the bed linens were somewhat ruffled. Now I had a really bad feeling. Fortunately, my Sweetheart is much more forgiving and we «cautiously» settled in. But I did state, «I’m not touching s*** in this place!»
The 4^th Floor! We were sentenced to stay in room 405. Right next to the housekeeping and laundry room, with the entire north wall running along the corridor with which they have their morning jamboree. In the early morning you can expect the housekeeping crew to behave raucously and communicate by shouting to each other down the halls for an hour or two. And if you try to get around them and their precious carts you will be cursed at in spanish, which I’m guessing is the universal FU. But after that finally ends, (after they push you out of the way with their carts and load onto the elevator…) you can look forward to laundry boy blasting his stereo and television for about 10 hours. The heat and humidity, the constant sound of washers and dryers, the blasting of music and old tv reruns is exactly what I’d hoped for when booking our vacation there. Laundry boy leaves at 7:30pm so you should probably find an anger management support group there at the beach who understands experiencing horrible customer service until then. But then you get to experience the «staff.» They simply do not care. About anything related to guests.
I don’t know what happened to the former manager, who was the nicest guy in the world. Now they have a Yankee Bully who equates management with harassing and intimidating people. Dressed in black, with a horrible blond dye-​job, Stacy, seems to think getting in guests’ faces over some self-​perceived broken rule is worthy of confrontation. (The laundry/​HK staff notwithstanding.) Don’t ask her or anyone else to tell Laundry Boy to pipe down — you will receive their collective wrath at the mere mention of such.
The «hot tub» in the room. Yeah. Hilarious. Gross. Unlit. And had something growing along the sides of it. «Hey, let’s fill a gross tub with hot water, in the dank shadows of the uncleansed corner of a room! I always wanted a staph infection and I think this is our chance to get one!!» Disgusting.
The bar and restaurant downstairs uses the 2^nd floor ice machine to supply their own ice needs. I advise the 7^th floor ice and wish you luck.
When we arrived back at the property after attending the Oceana NAS Air Show with The Blue Angels — we pulled into the parking lot and was immediately angrily confronted by manager Stacy. She demanded, «Can I help you!!» I replied, «No, we’re fine.» She then demanded we park somewhere else because the car in the adjacent spot didn’t want the bother of an adjacent vehicle. We were driving a compact hatchback and the Chevy Tahoo two spaces up didn’t seem to bother her. I parked the car in that spot and this seemed to anger the beast-​manager. Sheesh. This idiot can’t get out of her own way.
The loyalty factor is what’s in play here. I loved that place. And now I’m gone. Walk out onto the beach and look north and south. Do you see all those buildings? They are fighting for my business. The Capes had it, forever. And they lost it. I never even looked at another hotel before booking at The Capes. And now I’m back in play. That’s some management you have, Capes.
One last thing of note. I asked for information from various staff members about how to contact the owners of the property. All refused. After I got home I called at various times of day and night requesting the same information. All refused. Very telling.
**A second last thing. After checking out and expressing our displeasure with our stay and being summarily dismissed by the unconcerned staff, The Beast-​Manager came out to the parking to mocking wave good bye to us and laughing as she went back in the door. That’s sociopathic behavior. I’m just glad I’m not unfortunate enough to be one of the poor souls in life.
I am loyal to a fault to people, places and eats. In three short days, Stacy managed to destroy any desire to return to the place I used to love. Sad.

This hotel is located in the center of everything which is great! Its so close to the beach and the view of the beach is gorgeous. The rooms have balconies that you can sit outside and smell the ocean breeze. They have a pool however the pool only fits up to 15 people. They also have a restaurant downstairs which is convenient. They have a microwave and a fridge which is a must! Only downside is small bathrooms! I felt claustrophobic. Overall, this a nice hotel to stay for a getaway

This is a pretty good hotel. Not extremely fancy or anything, but it is clean, quiet and the staff is very friendly. The indoor heated pool is clean and nice and they have a little bar/​restaurant next to it that was tasty and the service was fast and friendly. Nice oceanfront outdoor seating area too. We would definitely stay here again. The only con we experienced was that you can only park one car per room. To park another car, it is an extra $ 17 or so. But that may be the norm for the beachfront hotels. Thanks for a nice day, Capes!

Been here twice with my family and it was an excellent stay both times, once in a room and once in a suite. The place is great, and the price was excellent for 5 nights. The staff is friendly and helpful, the rooms are clean and spaceous, the hotel is conveniently located on the oceanfront, it was wonderful. The next time we go to VA beach, we are going to stay there again whenever we do go back.