Kohl’s

Fabulous customer service by Oscar, took the time to call kohls service via phone as my kohls points weren’t reflecting they kept him on hold forever, he eventually refunded the money to my account this was after another associate acted as if it was my problem to fix. Thanks Oscar from the mom with the crazy 5 year old who redecorated all of the Star Wars characters in the back of the store !

Just your average Kohls. Clean store. Friendly floor workers and cashiers. There’s nothing above and beyond about this store compared to others. I shop here rather frequently and they have everything I need. If they are missing a product or size, they can order it through their database or the kiosk on the floor near kids shoes.

They always seem to be having a sale. You can get coupons sent to you in the mail or email just sign up. I don’t really like that I can never find anyone to help me when needed. The lines can be a bit long but they do call out for extra cashiers to help.

I’m a huge fan of Kohl’s and this location is great. It’s centrally located, clean, the staff is helpful. They are usually pretty stocked on everything so I can find what I came in looking for (and usually leave with more items). They have great sales and with their rewards program, you can really save some cash. And the items are of decent quality. Much better than in years past.

Today they paid me to shop! Yep, you read that correctly. We had a price adjustment situation we didn’t expect, and we left with $ 50 in our hands.
So I think we all know the shtick at Kohl’s. It’s a department store mentality with a mix of name brands and in-​store brands. Some stores are a disaster and messy with clothes all over the floor, and you feel like you’re shopping at a place that doesn’t take pride in their merchandise. You’ll find some quality merchandise mixed with some no-​way-​not-​in-​a-​million-​years items.
My biggest complaint about this chain overall, is the fact that when they first opened in the area the place was the bomb. You could find just about anything, and for a great price. You could buy a huge lot of clothes for very little (you still can… sort of), but the catch always ends up on being the quality of the items and the time you need to take to return them.
When my kids were growing up they lived in the Jumping Beans clothing brand — 100% quality every item purchased. As the boys started to grow, we got caught in a weird size pocket and they couldn’t fit into anything. Now we’ve finally made it into the prime size 8 – 12, but the clothes are just always so picked over and don’t seem to restock. We come here for active wear like sweats.
On To The $$$…
Recently we purchased some Nike active wear for our boys. Of course my boys picked out this weird fabric that doesn’t have an ounce of cotton in it. That means you have to low dry it or air dry it. Anyway, one pair of pants shrunk and we had to head back to Vernon to exchange it. Of course we paid $ 30 for the pants, and now they were $ 17 on sale. That’s the thing that stinks about Kohl’s. So many sales after you purchase them. But… they actually did a price adjustment for everything we purchased a couple of months ago and we ended up with $ in our hands and pants exchanged.
Deals galore. Quality meh. Great return policy. Endless coupons. That’s Kohl’s in a nutshell!

Sometimes you can find just what you need at Kohl’s. For example my daughter was looking for a zip-​up sweatshirt/​sweater that was nicer than the average sweatshirt but still casual. Found two items that worked here but only after some fairly poor customer service help.
I saw some zip-​up sweaters hanging on the wall but didn’t see any in a size XS so I asked for help. While the lady who came to assist was friendly enough she had little knowledge of their stock. She didn’t know if the item ever came in extra small or not. I did find a similar item from the petite department in the wrong spot in an XS. I asked if they carried the item that I wanted in the petite department. She said no. I asked where the petites where located. She brought me over and left me there. It was very crowed and unorganized but shockingly I found the exact item I was looking for in a petite XS. Fit her perfectly and she loved it!
The stock in general here is very packed in and disorganized. Doesn’t seem like the staff is committed to making sure that misplaced items are relocated back to where they belong. It is often hard to find an item you may be looking for.
I also don’t like that all returns need to be made at the customer service desk which is located in the way back of the store. Lines for returns as well as just checking out are often long.

In the past I would’ve given 4 stars but the store does not carry as many nice clothing options in women’s plus size.
I also purchased a new vacuum awhile ago and they offered me carry out but after over 10 minutes of waiting I gave up and hauled it out myself.

I rarely buy from Kohl’s but decided to order a couple sweaters on-​line. One of them turned out to be too big. I stopped by the Vernon Hills store to exchange it for a smaller one. Here are my issues:
1. It took too long to get help from an associate to assist in locating the product, but once I got her, she was helpful… again, just took too long as she was helping other customers.
2. I had to wait in line at the register too long. They only had two people and the line was 5 – 6 people long.
3. Third, like many box stores, the signage showing where I can find things on my own is severely lacking. Only a regular visitor would know where to go. This is a huge turn off to me, thus explains why I avoid big box stores.

Sadness… I really wanted to do a bridal registry at Kohl’s…all kinds of wonderful things at these stores, and good deals, often! Unfortunately, fiancé and I tried no fewer than THREE times to stop in and open a wedding registry. The customer service person each time, while pleasant, was wholly unhelpful. The first time we went, there was some sort of glitch in their account creation system that wouldn’t let us create an account, and the lady helping us got flustered and told us to just come back later. Well, that’s a 40-​minute round trip, but okay. The second time, again, it was complicated and time-​consuming to set up the account, but we struggled through and got it done after having to set up a special e-​mail account just for that registration. Huh? Lo and behold, the «gun» that you use to click on bar codes… didn’t work. Apparently, there was just the one, too. So, again, we were sent on our way. The THIRD time we came back, no dice, because their server was «down,» due to power outages.
We decided to just go register at Target, instead. We were able to register for almost all the same things we’d have registered for at Kohl’s, apart from Fiesta Ware, but ended up with some very Fiesta-​Ware-​reminiscent place settings at Target.

Kohls always has friendly great service and their sales are practically giving you the items you buy! I was just talking to someone the other day about the wonderful deals we find here… and he loved to shop here!

This is a nice store that has everything you could need.
I’ve purchased my t-​shirts, socks, shorts a watch and jeans from here, and the price is always pretty fair.

Darn you Kohl’s with all your coupons, good sales and deals. I come in intending to use my Kohl’s cash on one item and I walk away with several items and another Kohl’s cash. Yes, you got me Kohl’s. Touché Kohl’s. Touché.
Out of all the Kohl’s I have been to I like this one the best. It’s the quietest and neatest location I have been to. The remodel looks good. The associates who have helped me have been pretty friendly.
They have found items at other stores, called the other store and had the items held for me.
The selection of good is good and I have found the quality of their items to be great. And their items are almost always on sale.
Yep, I’m a fan and I will be back very soon to spend that darn Kohl’s cash.

As horrible and fucked up as the Arlington Heights Kohl’s was yesterday, so this one was tidy, well organized, well stocked… and with actual sales people I could track down if I actually needed assistance.
I had just struck out at Bed, Bath & Beyond… figured I’d get that elusive trimmer there since I had a coupon and a gift card, but alas, it was a funky, new fangled thing more suited for shaving designs on the scalp of a gang-​banger than shaping hubby’s goatee so I took a pass and hit Sam’s before picking up my daughter at skating.
With 15 minutes to spare, I made a stop at Kohl’s just in cast they had the trimmer. I had no problem finding what I was looking for since the housewares section is the exact opposite of the Arlington Hts. store.
As I made my way to the personal items/​haircare section, I noticed how neat and well-​organized everything was.
So alright, I got my Norelco trimmer… and Kohl’s just kept me as a sometime customer. Because they do have some really great sales. This experience totally made up for last night.