CBC Federal Credit Union

I just received a car loan from them and Chris is great he helped me fully understand the documentation along with opening my account very quickly. The staff is great and friendly at this branch.

I am a new member of CBC Federal Credit Union and I am so happy I made the switch. I have never known a bank to be as courteous and professional as these guys. Though my time has been short with them I feel like I’ve been a member for years. I love the customer service I am given, the kind of customer service we used to get years ago which truly I don’t find anywhere else. Thank you CBC and look forward to working with you.
Morna Behrens

This financial institution is by far the best.
I was working with one of the «big» banks to change my financial profile. After 30 days plus they were unable to proceed forward. Very frustrated when I saw Kayta at Camarillo fiesta. Kayta told me how professional and easy CBC federal credit union was to work with. I hesitated but Jennifer called me first thing Monday. Monday afternoon all was approved. They were able to even refinance my car loan (I didn’t even ask for that) and saved me lots of $$$$. (from 6% to 3%)
By Friday the same week, ALL paper work complete. Chris was my guy that walked me through final papers.
This was the best financial experience I have ever had. No stress. I can say it was actually Pleasant.

I am a fan, but of the branch employees and not their supposed Visa debit cards or CBC management.
If your card is hacked on a Friday, hackers have all weekend until opening on Monday to exploit it. Serious hackers can easily learn this and probably find this particular Credit Union a juicy target. In my experience, Visa truly appreciates prompt notification, but CBC is not conscientious enough to put an 800 Visa number on the backs of their cards. Blocking customers from giving prompt notice on weekends when they see some untoward charges thus subverts Visa’s ability to respond.
I had two unauthorized purchases on my CBC Visa card yesterday, but as a CBC customer I cannot reach anyone to give notice. CBC has only their own numbers on the backs of their cards, and these numbers reach unmonitored answering machines in LaLa Land from Friday close until Monday opening.

They are supposedly open at 9am. Its 912am and they are still closed… its my money yet I can’t get it. Went back at 1030. Got helped right away. Chris is awesome. I remember him from the Oxnard branch. Great asset to the bank. Always on it!

Worst service I have ever experienced. They opened this branch near my home. Was super excited to have a credit union in neighborhood. I had an account at two other banks but wanted to start a relationship with CBC.
They wouldn’t open up an account for me because they said I had something on my Cheksystems report. I assured them it was an error. The gentleman went and talked with his manager and gave me guidance on what I needed to do. Either 1: I bring documentation showing that the derogatory item was satisfied, or have it removed from the report.
As it didn’t belong on my report anyways, I decided to contact Cheksystems. Sure enough, about 30 days later I get the notice in the mail showing the item was removed. Now my Cheksystems report was empty.
I go back to the branch. Again, I sit with the same gentleman. He gets all my information. Then he walks away. He comes back to tell me they aren’t giving me the account because they have «discretion.»
He claimed that I was being denied because of the Cheksystems report (that had been proven a mistake.).
The report was clear when I returned. I did exactly what was asked of me. It’s funny, because the item in question was in regards to my account with BOFA. I offered to show I was in good standing with BOFA. I offered them to review my credit history, etc.
I wasn’t going to beg for there services. I’ll stay with my banks. The service was horrible. They have no guest relation skills. If you review their website, they have a mission statement. Garbage. Opposite. If they really cared about the community (which is the requirement to join,) they wouldn’t have me feeling like I did something wrong. Imagine the service at the DMV, but worse. Hours spent… just to be told «go away.»

I’ve banked with CBCFCU for over 20 years, since my first job, and even through moving away from the area for college. I’ve had my same account from the Navy base, and have opened additional accounts since then. I’m extremely pleased with their services, and more importantly, their customer service. I’m equally pleased that a branch in Ventura has finally opened! No more waiting in line at the Rose Avenue branch.

I don’t know who the negative reviewer is but my experience at this branch has been superb. First of all the CBC FCU organization has addressed virtually all my banking needs for the past 20 years. I travel frequently and when I use my debit card overseas there is NO foreign currency transaction fee. If I use my CBC credit card the foreign fee is only 1% which is ¹⁄₃ of the rate charged by conventional banks. I hold checking, savings, and a corporate checking account with them and they have been problem free and essentially fee-​free as well. The Ventura branch is staffed with friendly, efficient, and professional individuals. Whenever I’ve had a question I’ve been able to access the appropriate manager via phone or return call and the issue has been resolved.