Alamo Rent A Car

Let me start by saying that I have never had any trouble with Alamo. But this time… I rented a car from Alamo for one week. I needed to extend my rental, so i called and was quoted a price for $ 105.17. I extended thinking this was the price for my extended week. The n I extended for another week and was given a price of $ 109.77. And another week for $ 107.46. My final week I was quoted a price for $ 107.47. At the end of my rental charges were trumped up to an additional $ 343.34. This I was never told about. But what I was told from the first representative that extended my rental is that it was much cheaper to extend… and so it seemed. When I tried to extend again I was told that I had to speak to the Administrative to extend my rental for another month… little did i know they had already tried to authorize a payment for more than $ 300, which i was never told about. Peggy at the front counter was nice enough to give me information I needed to contact Gillian (admin) but failed to inform me of the attempt. She didn’t forget her nasty sarcasm though. After several attempts to contact Admin, since my calls were not being returned… Gillian seemed unconcerned and had a little sarcasm as well. She also told me that a manager would call me back in 30 minutes to explain the EXTRA charges to my card. I never received that call. I had to speak with Gillian several times after. I returned the rental not only to deal with more frustration and poor customer service from the attendant Amanda… who gave me attitude and was not capable of doing her job. She gave my credit card number out to someone on the phone who completed the transaction. After Amanda was done, she informed me that the someone on the other end of the phone was Gillian. Since I was unable to get anything out of her during this… As I am watching all of this go on… I was able to see an amount of $ 670 on the computer system labled driver charges. When I asked Amanda about this she quickly deleted the charges and proceed to put the amount that had been previously quoted to her by Gillian in the system. She was unwilling to answer any of my questions and very rude. Seems to be an overload of poor customer service. Not to mention the fact that I wasn’t even asked if I was okay with my information being given out over the phone. My credit card company then called and text me to let me know Gillian has my entire credit card number not just the last four. The worst experience ever, my credit card is charged and I still have know clue why i paid an aditional $ 343. I almost forgot… Gillian nicely suggested that I spend my money with Enterprise, Dollar days, and a few other agencies.

We made our reservations a week ahead of time, talked to a representative to confirm, got there and they wouldn’t take our debit card. I understand not taking them, but they should have let us know. So we were stuck at the Airport for 2 hrs while we tried to rent a car we could afford. We ended up using Avis. They gave us a good deal, but it still cost us almost $ 100 more because of Alamos bad customer service. BTW, the guy at the Alamo counter was extremely rude!

After totally messing up my rental and leaving me stranded in the airport for the night they tell me they are going to make it right. They told me to pick whatever vehicle I wanted and told me they would comp half a tank of gas.
A couple hours later they call me and tell me they are comping the whole 3 day rental. Deciding that was a good business move I was willing to oversee sleeping like a bum for four hours with $ 5000 worth of computers and valuables in my carry on tied to me.
I returned the rental early and leave a note for someone to know the rental was free.
They promptly charged me $ 30 more than the original agreement and another separate charge which I can only assume is fuel at whatever the trumped up cost is.
I expect I will see a reply from some Alamo SEO company. If you actually read this and care have someone look up my contract and call me. Jason Shorter– Dayton Airport location. November 7−9^th.
National and Alamo are the same company. Pay the little bit extra and go with someone else at this Airport.

Rental agent was courteous and professional, car was very nice, and returning the vehicle was a breeze. Very nice staff at beginning and end of rental.

An excellent experience with Alamo.
Recently rented a car for four days and the rental agent took time to explain everything about the car. The car was almost new (less than 10,000 miles).
The rental agent (s) never made us to buy extra insurance as we have travel protection from Amex. The whole experience was smooth and pleasant.
Lowest price, excellent service, good cars. What else, can we expect from a rental agency?

Returned a car with damage (a plastic piece of paneling on the door blew off while on highway, through no fault of my own except not having a damage waiver), paid my insurance’s deductible when I returned it, and was told whatever remained after paying for the damage would be returned to me. This was April 2015. Called Alamo damage recovery unit now, in mid-​August, asking where they were in the process: they’re still waiting for the Dayton branch to give them an estimate on the cost of repair. This is normal.

Horrible customer service. Lady working desk was friendly enough at the start but definitely not interested in looking out for the customer. When we explained that we landed early and were picking up car at 10:30 am instead of noon, she gave us a bill for 3 days instead of 2. When I asked her if they could pro rate the 1.5 hours so we didn’t pay a full day, her response was «this is a business. we’re here to make money.» Wow, thanks for the help! When I looked at the bill, our time was started from when we left the counter and not when we got to the car. The car was decent for the price, but nothing special. Upon returning our car after 24.75 hours, I saw they charged us an extra $ 7 for the 45 minutes ($ 25/​day). So basically they don’t accept any lateness, even though there are not any gas stations on the way to the airport and our original attendant said they could not charge a partial day rate…

I had never rented from Alamo prior to this, but would do so again based on my experience. The agents both at the desk inside the terminal and in the garage were very nice and helpful. Drop-​off was great because I was able to just get my luggage out and walk away. I booked a subcompact and was given a compact SUV (a Jeep Compass, I think) — would’ve preferred something higher gas mileage, but it was the night before Thanksgiving and there just wasn’t much inventory left. And it was still pretty fuel efficient. On one of the busiest travel days of the year, I was mentally preparing to deal with surly or apathetic staff but was pleasantly surprised!

Great rental experience. Alamo staff were very professional and courteous.
Pick-​up and drop off was quick and efficient.

I rented a car here for a trip to FL in January; was given a compact w/​o a cruise control, so returned for a midsize car, as was told that cruise control in a compact rental is «hit or miss». The agent charged me the walkup up rate for the upgrade which was almost as much as my 11 day total rental cost. As I was told that was the lowest rate I could be given, I emailed corporate when I got home and later got a response that the matter would be taken care of upon returning the car. When I returned the car, the agent on the National side took great care of me and fixed my bill so that I got the upgrade for no extra charge. That would have been nice if the original person had done it on the spot when I picked up the car! Anywho, I was prepared to never use Alamo again, but I have had my faith in the business restored (Thanks, Jackie!)