Delta Air Lines

Does anyone enjoy flying? I don’t. It’s a means to an end. But I follow all the rules… like booking early and checking in on time, and arrive at the airport in my designated time period. I actually prefer lower priced carriers where they don’t hit you with extra charges like bag fees. And with lower priced carriers, while you take your chances with seating, checking in on time always gets me in the A group, and usually an exit row.
Delta would not assign seats when I checked in. Or when I checked my bag. «They’ll give then to you at the gate» the counter person told me. «Why?» That’s the way it is or something was the reply. Actually made out OK on that flight, about half way back in an exit row.
And speaking of baggage fees, this is the reason so many people lug over sized luggage on board– usually two pieces even when told one bag and a «personal item» like a purse. Glad they clarified that… afraid someone would bring something too personal if you know what I mean. And then these dumb@$$es lugging that crap down the aisle bumping into everything and everyone along the way. And then shove it into overhead bins that are difficult to close. Are the airlines EVER going to enforce their own rules??? But they’ll take you’re bag if you board in the last group and check it cause overhead bins are full. Sigh. Can you feel my pain.
Still, that isn’t the reason for the 1 star review. The reason is there was an announcement made that a «severe peanut allergy» was on board and they wouldn’t be serving nuts. OK… even though the snack I packed us was Peanut M&M’s, nothing is more important than a child’s well being… right? Then they proceed to serve Pretzels that carry the following warning: PACKED IN A FACILITY THAT HANDLES PEANUTS, TREE NUTS, MILK AND SOY WHEAT. And the allergy was in the row behind us, and I noticed the entire family ate those. While this isn’t only the airlines problem (Hello…if my child had a severe allergy I would read every label on everything they ate) it was inexcusable. Thankfully, the child didn’t get sick (I watched) and I did point out to crew away from the family. They were shocked and said they would elevate my concerns.
Coming home on both legs we were in the back of the plane — despite paying too much, booking early and checking in on time (24 hours out). Had my seat been any further back I would have on been on the $hitter if you know what I mean. I’m back to lower cost carriers. At least then you can expect these problems.

I am so impressed with Delta Cargo at the Dayton Airport and really want to give Jeff a shout out for doing such a great job. I was scheduled to have a puppy shipped from California to Dayton yesterday and upon the flight being booked, Jeff called me to make sure I knew where to go to pick him up since it would be after hours. There was a mechanical issue with the cargo area of the plane and my puppy never made it on. When the connecting flight took off, Jeff saw that there was no dog onboard and immediately called me to connect with me and to see if anyone had been in contact with me. Even though it was only two phone calls, it really meant a lot to know that someone was watching for him and keeping an eye on things. Shipping a puppy is scary and Jeff made it a little more comfortable. Thanks again!

I’ve tried hard to fly Delta and like them but I continue to have poor experiences. The plane I’m on right now is disgustingly dirty and my seat was double booked this morning so I had to board last and sit in a different seat with zero legroom and no space in the overhead. This was the last straw.

After a huge freakin mess at United Bill Woods manager at Delta in Dayton Ohio rescued me and my daughter and got us on a flight home to SFO after 15 hours in the airport with United.

The snowstorm yesterday in DAY resulted in my flight to ATL and then to Steamboat Springs being cancelled. i got a robocall telling me it had been cancelled so I called the Medallion Line at Delta.’
Spoke to a very helpful and friendly AND US based CSR who immediately started to try and rebook me. After trying another American route (cancelled) and another Delta Route (also cancelled) she booked me First Class the next day on my original routing with no additional fees from my low priced economy ticket.
First Class service and a First Class seat. Great airline!

Delta is getting better and better. I’ve been flying heavily since 1993, and have seen Delta go down pretty far, and now start back up. It seems to be a sport to bash airlines these days, but in my experience, Delta’s folks make the difference. They treat me great.
I also like their frequent flyer program. I accumulate points quickly and it’s so easy to book a rewards flight on line — much better than the old days of spending an hour on the phone with a reservations person doing trial-​and-​error on flights and dates.

Not sure why Delta was so busy here, check in and gate were mob scene. Other than that, it was okay. The airplane was out of shape but so the rest of Delta fleet and we pay for the poorly maintained plane hope for the best to reach your destination sometimes.

Due to airport limitations, there is no electronic boarding pass option or expedited screening. Awesome gate agents tho!