Caliber Collision

Backstory: took my 2011 BMW into CENTER bmw and it came back with my carbon fiber front lip spoiler broken with a huge chunk missing. They first tried to claim they’re no responsible until I had to make threats to get it fixed.
**caution: do NOT go to that crappy center BMW dealership, they’re only good for sales bc they’re happy to take your money**
Fast forward 2 months later: my front bumper spoiler lip finally came in after a bunch of back and forth between parts dealer and caliber collision. Ryan the center manager was very thorough and friendly, helping me and giving updates along the long process of getting my lip re-​installed. The facility is very professional and clean, quick service and most of all — has great customer service. Once my lip came in, Ryan immediately had his guys work on it and installed it better than I had it the first time! They even washed my car. For any body issues for ur car, definitely come here. I am ver pleased with this particular location and will recommend to all!

Worst experience possible from an auto body place. The handing of my claim was a nightmare from the Geiko side, and straight hell from Caliber’s end. Lots of lies and bullcrap to eat up more time and money. Promised a lot, delivered nothing except a hard time. Will NEVER return or recommend. Oh-​and the accident wasn’t even my fault. Way to make me and my brand new car whole again! Seriously worthless.

Writing this as a favor to Jovan, whose position I cannot remember, but he was kind, forthcoming, and extraordinarily helpful.
The work on my nearly-​totaled car was outstanding. Had I been in a better position, I would have simply paid for the work myself, as it would have been a job well-​done.
I appreciated the communication, and the care taken in repairing my vehicle. It has been a difficult time for me, but the end result was certainly good for my morale.

Caliber Collision was awesome after I got into an accident. They arranged everything including a rental car. I thought I would have to make multiple trips to get an estimate, get it approved, then get the repair done. But they did it all in one visit. Amazing! I highly recommend them for any collision needs. Thanks Jovon!

Extremely friendly staff, very professional and helpful. They kept me updated the ought the process of my car being repaired. Geico assisted me here and made a bad situation into a good experience! I defend toy recommend it.
Oh they also washed my car before returning it to me (inside and out)! Big thumbs up!

I was in a car accident last Monday and had to bring my car to Caliber Collision for repairs since my insurance works with this body shop. Brian E., the GEICO adjuster and Jovon H, the shop manager, were great and provided excellent customer service and communication throughout the entire process.
With this being an accident that was not my fault and the person that hit me did not have insurance or a license, my $ 500 deductible was to be waived and all expenses were to be covered by GEICO. I was not able to pick-​up the car when it was finished last week due to my work schedule, so I had my husband pick it up. I called 15 minutes prior to him arriving at the location to confirm that the deductible was waived and that he would have no problems picking up the car. A female, whom I did not get a name from, advised me that their was a check in front of her covering the deductible and that there should be no issues with the pick-​up and no payment required. My husband got to the shop and is advised there is a $ 500 deductible he needs to pay by the same female who I just spoke to 15 minutes prior advising me there was a check waiting at the counter and there was no payment needed. She had to «research» the check and made my husband wait and acted like she didn’t know what he was talking about, and this is really frustrating.
On top of the fact that I was provided a rental car through Enterprise and was advised by a) my insurance and b) the Enterprise rep who assisted me getting the rental, that I had to pay only a $ 50 deposit for a rental and make sure the gas tank was filled up when we dropped it off. When we dropped off the rental, the gas level was confirmed and then my husband was advised that the tax and any fees that were associated with this rental would be deducted from the $ 50 deposit they were holding and that the taxes and fees were a little higher than normal due to the type of car we had (a mini cooper). This doesn’t seem hardly fair at all and these types of things should be advised *in advance* and all parties involved — rental car company, body shop and insurance adjusters — should provide the same information to their customers if they are going to work together the way they do.
My car turned out great, don’t get me wrong, but I’m a hard ass when it comes to customer service. The customer service was there from some parties involved, but the portions of poor customer service my husband and I received overruled the good customer service, which it why my review is only 3 stars, instead of 4 or 5.
I would bring my car back here if I needed work done to my car because the body of my car looks great, but be sure to double check all your paperwork and triple confirm all numbers and amounts given to you by anyone in this office, cause they may be incorrect or inaccurate.

I just picked up my car from Caliber Collision last night, a full day ahead of schedule. I worked with Jovon Henderson and Brian Elofson (Geico). I had put off bringing my car to get fixed for a few weeks because I figured it would be a hassle. Not with these guys! I was impressed upon arrival to the spotless waiting room with coffee, water and snacks and Brian sat down to fully explain the entire process to me. Then we went outside to look at the damage on my car with Jovon. Jovon called me a few hours later to tell me it would be done that same evening. The people at Enterprise couldn’t believe how efficient Caliber was when I returned my rental! When I got back to my car, it looked better than it had BEFORE the accident. They cleaned the inside and out and even buffed away a bit of paint off my bumper. The repairs look great and I am so excited to have my car back in one piece! I have never had a positive experience at an auto body shop and I certainly don’t hope for another accident but if one happens I will definitely be calling Jovon ASAP. He’s the best!

Brian Elofson GEICO ARX Auto Damage Adjuster and Jovon Henderson Shop Technician are awesome. Even though, my truck was a bit late than I expected but they did a really great job. I will come back and refer their services again for sure.