Genie Air Conditioning

I come here pretty often so I think my review may have some weight. Started coming here 3 years ago and nothing much changed, but that is probably a good thing. Can’t find a store-​bought A/​C cheaper, at least on this side of LA. The customer service is a little slow, but remember this is a WHOLESALER, if you want customer service go to a RETAILER and pay more for your product. Even if it is slow, they are pretty awesome in answering ALL your questions when it’s your turn. I’ve even seen them helping customers find contractors for their home or apartment installation (they don’t do that thing, it was a courtesy). All in all, they are great at what they do.

This company is a joke. They do not know the meaning of what «Customer Service» means. We bought a unit that was underpowered for a specific room. All I wanted to do was upgrade to a bigger unit and pay the difference. When I went in to talk to the sales person who had helped me he swore he didn’t remember me and brushed me off. Then I spoke to a young lady and she said that an upgrade wasn’t possible even after she consulted with the manager. So I asked if I could speak with the manager and they wouldn’t even let me do that. Their prices aren’t even that good especially if something goes wrong and you have deal with all the BS. I will NEVER come here again nor would I ever recommend this place to anyone even my worst enemy.

Happy camper here, I was lucky and found this place by accident
I have used this company three times now over a period of as many years. This is a place where many local contractors go to buy their equipment. But if you’re lucky enough to find them they also sell to the public. I’m very happy that I can go shopping on their online website pick out what I want — and then go in with my notes and buy what I need.
This is a no fuss low drama place — they’re happy to talk with you and give you some advice if needed, and their prices are very reasonable! I saved almost $ 400 buying a portable AC unit through them versus Costco as of today’s date.

Not bad prices but don’t expect any kind of customer service. They will sell you a wrong unit or a damaged one and if you try to exchange it they will tell you no and offer to sell you another ac unit.

Genie Air Conditioning has got to be one of the worst collections of losers ever to pose as a business! Their data system for customers in ineffective (meaning that even when you spend 10,000.00, they still don’t know who you are or how to locate you because they make up customer codes for accounts and can’t track it by phone number). The most frustrating part is that they really don’t care either.

Expect ok prices and the WORST CUSTOMER SERVICE EVER!!!
Employees will chit chat about anything… yeah anything, in front of customers waiting in line. I hope the unit works so i dont have to come back, I rather pay 50 more bucks somewhere else…

Service was fast but they don’t know too much about the products or parts they sell. You gotta do ur hw before you go here.

caution all negative reviews are correct and the positve review is a commercial

Bait and switch, this place is a joke. They dont offer their internet prices at all. Employees are rude, when they got me the wrong unit, the solution was that I should buy more parts and make the wrong unit work, costing me hours of extra time and labor. I had to drive from anaheim to van nuys to get the right unit and got charged a restocking fee because they got me the wrong unit. Never will use them again, ive also been burned on purchasing a split ac system from them and having it sold before I came to pick it up after already paying over the phone with my card. Bad business practices, and I finally had to vent about it.

What a horrendous experience this company has been! I bought an Air conditioning unit from them and a sleeve, the specifics which I got from my contractor. After being told 4 times, that any return would have a restocking fee of 25% I said, fine ok. I said what if its defective, they said they would return it without the stocking fee.
I bought the items, this old man comes brings the units and drops it off my car. I take it, where by my contractor realizes that he doesn’t need the sleeve after all. The sleeve cost me 50 $ which was really nothing. I even wanted to throw it out, but realized, why destroy the environment. AT least get some of the money back. The experience, was nothing less than a joke. I got drilled with 10 questions, on why I’m returning the item. I said my contractor realized he didn’t need it after all, so I’m returning it. (mind you it had only been 3 days), the sleeve did not have a box or container. The guy inspects it for 10 minutes, and comes back, sir the sleeve has a SCRATCH on it. Me, ok scratch? ok big deal, deduct whatever you have to. (Mind you this so called scratch was there on when I first bought it). IT was under the bottom layer of the sleeve. The guy reiterated but we can’t give you full price, because there is a SCRATCH on it. I have to talk to my supervisor. I said really, the scratch you have to talk to my supervisor. (I really didnt even at that point care if he wanted to take all 50 $)
The next 30 minutes was like a circus, he called one supervisor, then a coworker, then the guy who dropped it initially for 30 minutes looking at all angles for this scratch. I was getting so infuriated at the whole debacle. I spent 300 $ buying the AC, and I’m returning a 50 $ sleeve, are you freakin kidding me? He spends 30 minutes of my freakin time, and says sir we have to deduct 10 $ from the whole purchase price. I looked at him with complete amazement. I spent 30 minutes there, so they could decide whether or not to deduct 10 $. Wow, absolutely wow. What ensues afterwards is more of a joke. He said I need the original receipt, so I gave it to him. Then he took it from me, got a copy, a nd then gave me the copy. I said I want my original back. He said why do you want your original back, I said its a triplicate you HAVE A COPY, give me my original back. He said if you want your refund, you WONT get your original back. AFter realizing conversing with this guy won’t get me anywhere. I said what happens if there is a problem with the AC. HE said if there is a problem with it why didn’t you bring it now. I was like they are in the process of installing it. then he said, sir if you want your 40 $ refund, you wont get your original receipt back. Its like talking to a wall. Then he said you need to be familiar with the store policy. Wow, absolutely wow. I walked out of there, saying what a horrendous experience. I would rather die of heatstroke then buy a unit from these people. …
Of course, after installing the AC after a week, the AC unit no longer works… of course, was bound to happen, and do I have the original receipt to return it? NO, what an epic fail. Keep your 300 $, I will just report you to the BBB. EPIC FAIL!

Though the pricing here is good compared to the big box stores, after all is said and done, it’s NOT WORTH IT.
The employees are dismissive, curt and outright rude. Also, it’s an AIR CONDITIONING place — turn on some units in the customer showroom so they don’t die of heat stroke while waiting for your slow ass to take a phone call, tie your shoelace and play grabass with a coworker before helping someone out that wants to pay you money.
We set the unit up and it had faulty parts. Do we want to go deal with them to get a replacement? Hell no, we can deal with the malfunction. I am opposed to this logic, it offends my principals, but my coworker has refused to deal with them again.
Never go here. Pay more at the big box store. It’s worth it.

They run a cool operation and provide good service and fair pricing to the public. I know many businesses that could take a lesson from the helpful staff at Genie.
We appreciate you.

I was looking for a casement unit (the type of AC unit that fits in windows that slide side-​to-​side). And they’re a bit harder to find than you’d think. I called a place that installed the units, but didn’t sell them, and they recommended Genie. This place does most of its business selling to contractors who install the units other places, from what I can tell. I was in and out in just a few minutes. They seem great.

Probably the cheapest place to get an AC as they sell wholesale to all the major stores. My husband called twice asking if they could send us a picture of the back of a particular AC we were interested in because we had to have approval from our HOA. Both times they said they would and never did. We decided to just drive up since we lived 2 ½ hrs away. They were very helpful and knowledgeable in recommending ACs and now that we have it installed, it works great!