El Pollo Loco

Do not go here. Drive to fairfield instead. The staff lacks customer service and are very stingy. I ordered a family meal and when i asked for more sauce they only gave me 2 sauces because «they needed to have enough sauce for everyone else» lol what in the world?! I came back to this location about 2 weeks ago and ordered some tacos. When I asked for more lime because they only gave me one slice they asked me to park in the front. Btw there were no other cars in line (I went throught drive-​thru). I parked and waited for 10 minutes and someone finally came out and handed me 2 more slices of lime that did not look fresh. I don’t understand why make me wait and then have the odacity to give me bad service and bad quality of limes. Never coming back.

food has no flavor
the place is extremly average, its a below average fast food place, the «bowls» have no flavor, the rice has no flavor. not a place ill come to again

I’m so disappointed. I just prayed $ 7.00 for what I thought was going to be a great quasidialla, was I wrong or what?! You would think it would come folded in half with cheese in it and with what ever other goodness this particular one was supposed to have. What a rude awakening when I opened up my sack it came in, to see a tortilla folded into a hexagon shape, I opened it up, there was absolutely no cheese in the thing at all! How do you make a quasidialla without cheese??? What a joke, way-​to-​go El Pollo Loco, you’ve officially screwed up the easiest thing to make on the planet! The abuelas in Mexico would be incredibly disappointed.

I didn’t have time to prep my food tonight and I was looking for something decent to eat. I was exiting off the freeway and saw El Apollo Loco. I ordered two pieces of chicken breast and a side of broccoli. Got my wife a avocado chicken salad and for $ 16.25, it was a pretty satisfying meal. My dog Chloe loved the broccoli too.

Always consistent. The drive thru is usually pretty quick. They have never once gotten my order wrong!
My favorite things to get here, are their chicken taco carbons & the chicken, bacon, avocado tostada salad.
The tacos come with two small, warm tortillas with grilled chicken, onions and cilantro. That’s it. Simple, easy, clean. Always satisfying. One is usually enough to fill me up, but sometimes I’ll eat two!
The tostada salad is a good portion. Layered rice, beans, pico de gallo, lettuce, avocado & grilled chicken. All inside a light, crispy tostada bowl. Topped with their cilantro dressing-​good stuff!
After a long 12 hour shift, I know this is a reliable stop. Quick, consistent, and delicious. I’m a regular, that’s for sure!

I was pissed today. I ordered a CHICKEN avacado burrito light on the cabbage. CHICKEN AND SHRIMP dont sound the same let alone look the same. I told the guy 4 times a chicken burrito not shrimp. And i still get the damn shrimp. I wont be going back there anymore this isnt the first time they messed up.

The drive through window always takes forever. The store location is really terrible because its right next to the hi way and they always mishear me while ordering otherwise the food is o-​k but overpriced

An extra $.79 for avacodo slice in my burrito which were never added to the burrito.

The food is okay, not as good as Chicken Express, but the service BLOWS. Every time I have been I have gotten bad service. Im not sure why, people must just hate working here. I like the burritos and the regular rotisserie chicken, and the sides are alright, but ordering here is like dealing with your least favorite Jr High teacher or being terrorized by your boss or something.

Stopped by here last night during a roadtrip home. Was going to get Church’s but couldn’t pass up El Pollo Loco when we saw it from the freeway!
My fiancée agrees that this location’s chicken was spicier and more flavorful than the other locations we’ve been to (Santa Clara and Anaheim). The chicken was piping hot, just the way I like it.
The only downside was that they ran out of pico de gallo. It was about 8:30pm then. But, no problem, the salsa was just as fresh and the tomatos were juicy.
Glad we picked this over Church’s.

Been coming here for years… Got a moldy side of broccoli with my meal… Not cool.

I tried their new create a bowl menu. Very tasty and fresh ingredients. Drive through was prompt, patient in waiting for me to decide on what I would order and accurate. The gave me an ample amount. In side, the place is clean and tables are busted regularly.

Was not pleased with my visit to this establishment.
Having never eaten here before, I was impressed with the menu and at the number of healthier options for a fast food restaurant. We went through the drive thru, and since the restaurant is right alongside the freeway I was not surprised that the attendant taking our order was having a difficult time hearing us. After yelling our order several times, he read it back to us correctly. However, when we received our food and drove home, the drinks were wrong (and even printed wrongly on the receipt, how does that happen when he read it back to us just fine?) and my mango grilled tostada looked old and not at all like the one on the menu! I think I counted 3 teeny tiny pieces of mango in the entire salad as I was eating it, and dont even get me started on the lack of avocado. Plus, I dont know how they call it a tostada when all they do is pile the filling on top of a cold flour tortilla. It was definitely not «grilled» as the description suggests.
I guess that’s what I get for trying to eat healthy at a fast-​food drive-​thru. Next time we’ll just get In-​N-​Out instead and Ill be happily wiping grease off my face with a milkshake-​covered french fry instead of kicking myself for not giving in to my temptations. I will not be coming here again.

I like going for their family meals that come with tortillas and large sides. I love their macaroni and cheese (most of the time. A few times it has been super watery. Their burritos are also pretty good. I also really like their salsa, especially the avocado salsa.

Great tasting food. Fresh and quick. Pretty affordable. There’s hardly a line at the drive thru (unlike its neighbor, Panda Express, where you’ll wait in line at least fifteen minutes during the lunch/​dinner rush).
A few things though:
— No matter what meal you order, you’ll feel like you didn’t get enough chicken. The chicken portions are small. There’s two reasons for this: First, the chicken is probably cooked well before it’s ordered and placed under a heat lamp. The smaller pieces keep it from drying out (I assume). Second, you get at least three side dishes if you order a combo: Two side dishes plus tortillas. That’s more than you would get at any other chicken restaurant.
— A few times, I’ve ordered the corn cobbette and they’ve had to «check» to see if they have any ready. Found that odd, but both times they did, so I was happy.
Otherwise, no complaints here. Drinks are a nice size. Side dishes are delicious. Chicken is amazing. Worth it.

I haven’t been to El Pollo Loco in several years, but I think I will start going again. When Pollo first opened up their chicken had a orange flavor marinade and I loved it. I am not sure how many years ago they switched their marinade to make their chicken taste like any store bought roasted chicken but I sure wasn’t happy about it.
Moving forward Pollo’s chicken still just taste like roasted chicken, nothing special but not bad either. The good thing is that Pollo’s pricing has come down. You can now order a 12 piece family meal with 4 churros, 2 large sides, a mixed salad and tortillas for $ 25! This is a great family meal value and it has put Pollo back on my list of places to eat at. Not only is the family meal a great value, I feel a lot better eating Pollo as opposed to Popeye’s or KFC since the chicken is not deep fried.

Had the 2 piece chicken combo with the loco salad. My daughter had the kids chicken nuggets with corn on the cob.
I really liked the crispy skin on my chicken it was crunchy and the meat was still tender. The side salad was really good with the green salsa dressing and I added more pico salsa to it.
For dessert I had a churro it was ok. I’ve had better but 2 for a dollar it was fine.

Followers of my reviews will no doubt see my «value» orientation. Ok, maybe that’s another way of saying that I’m a cheap bastard. Living in the Bay Area and having such a wide variety of restaurants to choose from at our disposal, it’s still refreshing to go back to my red neck roots from time to time. After a hard day shopping at Vacaville Premium Outlets, this place is very much in line with the Outlet spendthrift mentality. You get a good meal for a good price and it’s not that unhealthy as far as fast food goes to boot! We fed a family of 4 for about $ 20! Woo hoo, more money to spend at the Coach and Burberry outlets!
The crazy chicken es muy delicioso!

Ew, Ew, Ew… I’ve been to this place twice: the first time during the first week they opened, and another time about two-​ish months ago (but I’m only now writing the review). I just don’t understand, can’t they find chickens with meat on the bones? I swear I get more bone than meat, and chicken isn’t an expensive animal/​meat.
I just dislike this place.

CRAZY CHICKEN… you make me happy.
Good chicken. Like the salsa bar. A bit light on the chips. I can eat some chips and salsa.