Claire’s

Went in today to get my double’s pierced by myself (I turned 18 a few days ago) and the piercer was so helpful! Her name was Kayla? Or something like that.
She made the process very quick and straightforward. Signed a few papers, she explained the process and the different types of earrings that could work for me. Since my first piercings were a little oddly placed, she made sure the second hole looked okay alongside each other. It didn’t hurt and it was over in a second! You get ear cleaning solution with the transaction and a discount on jewelry. I would definitely recommend Claire’s if you want a super simple lobe piercing. My experience was great!

I went to Claire’s after work to get a gift and when I walked in I wasn’t greeted or told about any sales. This was on a Monday around 2:35 pm. There were two girls working. I caught Their names because I’ve been working customer service now for about 3 years and I know how to treat cusromers. I didn’t feel welcomed and they never asked if I needed help. Araceli and Jessica were the two associates working. They spoke Spanish the whole time and obviously they didn’t even bother speaking to me because they were to busy gossiping. I speak Spanish so I know they were gossiping. And then when I was finally done and picked out a few things I stood at the register facing away from the door while the two girls stood in the register one facing away and the other looking at me. And I just stood there, one of them was LOOKING at me and saw I was ready to go but didn’t bother to stop talking until I loudly said «do I pay here» then the one facing away from me (Araceli) turned and rung me up annoyed. Like OK you could gossip at home but you’re and work so get to working. I don’t know but there is people who are willing to do the job and do it right

We’ve been to Claire’s many times. When my daughter started kindergarten we took her there to get her ears pierced. I went in a few days early to ask some questions. I found out that on certain days they have two staff members there to do piercings. This was my preference for the first time as they can do both ears at the same time.
Fast forward to today. She’s turning 13 and wanted to get her ears double pierced. So today was the day. We arrived and both ladies were friendly and helpful. I had a short form to fill out, and Jess picked out her new earrings. Her ears were marked and before she new it, she was done! «That’s it? That was nothing!» Was her reaction after the first, then the second– no big deal! We received a coupon for 20% off anything in the store. She picked out some new earrings, which after 2 months she can use in her new piercings.
The procedure was quick and clean. The girls were helpful on going over the after care. They have a lot of accessories to choose from at good price points. I highly recommend them.
Food: n/​a
Cleanliness: 5
Service: 5
Value: 5

I went in to get two different ear piercings and ask questions on prices, «Angelica» I believe was her name, refused to help and would not answer my question, instead she pointed me towards a pricing list That I was already looking at. I will never go there again, or get my ears pierced in that environment.

I haven’t been to Claire’s in years and wanted to look at some piercings. First girl greeted me with an attitude and said «Do you need some help if so let me know». I noticed that every customer that came in she did this and it’s like she was saying it like «Hurry up I hate when it’s busy, just let me tell you what you should buy and get out.» Then I had asked about a piercing and the girl took the longest 30 seconds ever pretending like she knew how to answer a question. Then goes, hey Michelle then the girl sighs and rolls her eyes and goes I mean Poala to the other associate and says she has a question for you as Poala rolled her eyes at the other associate like «Stop calling me that name.» However, the Poala girl comes over and goes «What’d you need help with?» Still blowing off steam in the way she approached me because she was mad at the other associate for messing up her name. I then asked my question and she goes «Yeah» and walks away… I was so rubbed the wrong way and then I go to look at more piercings and I see diamonds falling out of the piercings and was charging $ 8 for it. Claire’s is overpriced and overall I feel as if the ladies need a serious customer service training class. This wasn’t the first time either that I’ve heard that they lack knowledge of their products and are rude. Hope Claire’s in Vacaville gets better.