AT&T

I would give a zero if such a rating was allowed. Stay away from this store.
I freely acknowledge that I can be a bit naïve and overly trusting. Thus, I clearly share some of the blame for being ripped-​off.
I have been an ATT customer for over 10 years. When the battery on my my wife’s !-Phone would no longer charge, I went in to this location for a replacement. Rather than opt for the «free» upgrade that was available, I decided to pay the $ 199 for the enhanced version. Somehow, I let myself get talked into upgrading my own phone as well.
I was initially adamant about paying for the phones upfront because i wanted to keep my monthly bills low. At the time I was paying $ 59 a month for two lines. The saleswoman explained to me that the only way that I could get the $ 199 deal was by signing up for such and such plan and that after one month, I could go ahead and pay off the balance. Yes, I feel for it.
Fast forward to two months later. I am checking out my monthly statement, wondering why my bill is now $ 179 a month. I turns out that the ATT rep had included phone insurance AND a third line for a non-​existent I-​Pad, even though I had specifically stated that I did not want insurance. Further, the statement showed that I had a remaining balance of $ 675 for each of the upgraded phones.
I call ATT customer service and after some back and forth, they removed the charges for the insurance and the phantom phone line but refused to correct the costs of the phone upgrade. My attempt to deal directly with the store manager was unsuccessful as well: he is an unethical (bleep).

Britney was an excellent clerk when we were in the store today! She listened to our problem and gave us the steps we needed to fix it.

VERY POOR SERVICE. It took 2.5 hours to get a new phone today. The sales person was inexperienced and when I asked for the manager 5 times, I had to go to another employee to find the manager. When unable to transfer my address book to the new phone, they blamed my old phone, even though it was bought at the same store 3 years ago. They had disposed of the proper connectors. When I decided to keep the old phone, they wanted a $ 35 restocking fee, though I had not used the new phone; they had opened the box. I refused to pay and just wanted my old phone back while the salesperson complained several times she wanted to go to lunch. They wanted to toss me out of the store but finally fixed the problem without taking the least bit of responsibility for delays. DO NOT GO TO THIS STORE. THEY DO NOT CARE THE LEAST ABOUT WASTING CUSTOMER’S TIME.

Terrible service! Been here 4 times to resolve an issue we have had with our billing (been over charged since we switched over to AT&T). Each time we have come in nobody seems to know what our original plan was so we have to come back and speak to our original representative which is only in on weekends and after waiting for over an hour with an appointment nothing got resolved she was supposed to apply some changes to our account to bring the price down to what we had originally agreed upon but nothing was applied we are now back in the store been waiting an hour and a half and counting with an appointment hopefully this time it is resolved. My advice DO NOT Switch to AT&T worst service in store and over the phone and to top it off the reception is terrible have never had as many dropped calls in my life!

If I could give 10 Stars I would! There is customer service and then there is Dianna who defines customer service and sets the bar! This women has gone way above and beyond the call of duty for months now. I came to her with my plan to provide my team at work with iPads l, hot spots etc. at that time I told her in 6 months there will be another change. I want this review to be more based on her service and less on the product I am about to bash.
The time came to equip my fleet with the new Surface Tablet/​Lap tops. Dianna gave me the advice to try one first. She gave me 30days instead of 14 days to try the new unit. It has been a complete disaster and absolutely a horrific peace of equipment. Dianna on her days off was correcting billing issues, ordering new equipment and having transferred in all of this being done so my work schedule and customers are not effected. I am at a loss for words. She truly cares for her clients and is simply genuine! Thank you Dianna!!! Unilocal Customers Dianna is a Gem! I would hire her in a second!

The salesperson misrepresented the deal, and management won’t make good on it without talking to her first. Unless they do the right thing, we’ll be harmed since it’s already too late to get our trade-​in back. This store is worse than a used car dealer. Beware of bundled deals with credits, fast talking sales people and a manager who really doesn’t care or listen and only sees it her way. Ensure you get everything in writing. Trust is only one sided at this place.

The service here is beyond bad. They are severely understaffed with only 3 sales reps working — or just have no sense of urgency for the customers who have things that need to get done & have been waiting in line. I have been on their «waiting list» now for almost 2 hours, and still haven’t been served. I stepped outside for literally 30 seconds to grab a coffee my friend brought me and one of the reps ignored the list and let some walk in who didn’t even put his name on the list go ahead of me. Do not come to this AT&T if you value your time.

Worse AT&T store ever, waited over 1 hour on a Sunday with 3 employees with my name listed next ever since I got there!!! Very disappointed and after 1 hour I left because they where taking too long

I have been a customer with ATT for nearly 10
years. I have had several discrepancies with my phone bill over the last three months. I was told on the phone to go into a retail store to have a manager help me with the escalation department.
When I went into talk to a manager named JARRETT, he was rude, unprofessional, condescending, and ignorant. Not only did he know nothing about ATT services, he told me he would not help me. After I became upset he began yelling at me that my charges are legit and there is nothing anyone can do. He had no lack of ownership for my concerns. I am
Filing a written complaint tomorrow. I was told I can address complaints to
ATT complaints
P0 box 10 330
Fort Wayne Indiana
46 851‑0330
I am including the poor service. My husband is also writing a letter

This place has dropped the ball. I remember this AT&T use to kickaśś with customer service & having superior leadership rolls in every individual that worked here. I’m not gonna bash the particulars. Future customers I would suggest looking elsewhere, I’m bummed to even have to write this. R.I.P. Colonies AT&T.

Kurt wasn’t available when I went into the store so I sat and waited for his assistance because he had a good Unilocal review, and it was the best decision. If he’s not available just wait! Thanks Kurt for giving me a great in store experience

Not sure why this place got such bad reviews… I went in on a Saturday around 11am and waited about 15 – 20 minutes which is very understandable… Josie greeted myself and my mom and she was very patient and kind. She helped us upgrade my dad to an iPhone and also made some changes to our DirectTV contract that will be saving us money in the long run. I’ve never had any issues going here and I would recommend this location to my friends and family.

A happy AT&T customer here!
I have been with AT&T for over 20 years (back when they were Cingular) and have always been happy. Although with all the competition between cell phone companies, my husband has been wanting to change to another carrier.
After the way I was treated today, I can honestly say I will never leave AT&T.
I came in today and explained my minor phone issue to Kurt. He was amazing!
Thank you, KURT for walking me through the issues I was having with my phone.
Kurt was patient, kind, and didn’t make me feel like just another customer. He solved my phone issue and he even cleaned up the junk I didn’t need.
Thank you Kurt and thank you AT&T.
Here’s to another 20 years!

Horrible customer service was so ashamed of coming here. Went in about a month and a half ago and was just out the Verizon store and was looking for a new plan that wouldnt cost me an arm and a leg. Came in the woman who greeted us was nice and told us to have a seat and they would be right with us (went in with my mom and brother). We were waiting for like 30 mins when some guy rushes in and he is greeted as well and sits down. 10 mins after an employee walks out and asks for the name of the man who just got there while we were unnoticed. I was so mad I walked out and as my mom was leaving the lady that first took our name asked if we were leaving and my mom said yes because we were waiting for the longest time and some guy rushes in and gets helped right away. Never will I go to that store.

The service was terrible! The salesman Chris was rude and worthless. I hope this guy does not work on commission or he will starve! We ended up going somewhere to another store where we had amazing service. Trust me i don’t complain much. But I feel I owe it to everyone to let you know my experience. Do yourself a favor and skip this store.

Went into the store with my dad and ask him about a couple things about an Apple phone and he looked at me and said this is not an Apple store I don’t know much about it so I asked him some other questions and I didn’t hear him clearly and he told me back I just told you in a very very loud and obnoxious voice do not, repeat do not send anybody here to get a phone

The customer service at this location is horrendous! Walked in and there was only ONE woman working the whole floor even though there were about 10 customers inside. (she was a middle aged woman wearing indoor sunglasses and she was the only employee who was bothering to help people) I saw THREE other emplyees in the store besides this woman and they each retreated to the back room. One female employee was looking at her own cell phone and laughing about something she was reading on it before she went into the back room. people waited for 15 minutes without anyone coming outside to help. We decided to call the store (about a dozen times) to see if we could get some help and NOBODY answered the line. what is going on here?

Josie was amazing!!! She was knowledgeable and very sweet:). Although I am not happy with the Next plan. They say it’s the best option and saves us. But my bill is going right back where it was 4 months ago when they slashed the prices. All a gimmick ! I have been with AT&T for years! This may be my last run with AT&T. But Josie was great :).

The salespeople at this location are a bunch of LIARS. Used car salesmen are more believable. THREE employees, including one manager, lied to my face when I asked about the iphone6 trade in program (turn in your old iphone after buying iphone6 — get $ 200-​$ 300 trade in). Thing is, I already read the terms and conditions about the trade in on At&t’s website before walking in but they assumed I was a sucker.
Employee 1 — «Ya, you get $ 200 but it’s store credit and it expires today.»
(Wrong. The «promotion» ends 9÷30÷14 but once you get the promotion card that money is yours to spend at At&t stores
or to pay your att phone bills)
Manager — «Sorry, my employee’s wrong. It doesn’t expire today but you can only use it to buy accessories in store.
(Wrong. I asked if I can pay my wireless bill with it, which the terms and conditions say I can, and he said no only good for products in store. Either he’s the most dishonest or misinformed manager in the LA area. Who the hell buys $ 200 worth of phone accessories in one trip you idiot!!!)
Employee 2 — Kept trying to get me to spend the $ 200 on a new ipad. When I asked if apple’s coming up with a new ipad soon which will make this one obsolete she assured me «no», they won’t until 2015. I already knew about Tim Cook’s plans to make a ipad announcement in Oct ’14 so I was really testing her honesty since I already knew the answer.
So basically it’s not that these guys were trying to deny me the trade in but were lying so that I’d spend all $ 200 of it at one time at their store. Now I’m just going to mail in my phone to At&t which would mean having to wait 3 weeks but at least I’ll get to spend it however I want.
At&t store — you guys blew it. I just switched over from another carrier and would’ve given you two years of loyalty. You had a chance to earn my trust and long term relationship but now I’ll never visit your store and warn others to do the same.

Worst service ever! Messiest customer service! Store Manager Luis needs definitely to step it up, always impossible to reach and always promising to call back to fix your problem… He never does. Region manager Mohamed Ally never called back either. I don’t even know if that’s the real region manager but store manager Luis told me he was. Anyways THE WORST customer service I HAVE HAD WITH AT&T. The day I am close to fix my problem I had to walk in the store to find out he was still here when they told me 10mins prior to my visit that he was gone for the day. Lies! Unreliable personnel !!! Shame!
I had better service with T MOBILE.