Sprint Store at RadioShack

Don’t ever go to this store. Do yourself a huge favor and go to one of the sprint cooperate stores instead.
A thoughtful Christmas gift from my husband turned into a horrible nightmare because of this store. They lied to him, took his money without actually being able to give him a new phone (told him to come back to swap the phones but in the end they couldn’t swap the phones at all). They took his money knowing they could not make good on getting the new phone. Then they called us liars about what was promised to us.
When I called to have the money refunded I was told they were too busy to process my information and they’d call back when they could.
This has been the worst retail/​customer service experience I have ever had.
I have notified Sprints cooperate office and they will be investigating the store. They also took care of me and credited me the money that was stolen from my husband. I have always had positive experiences with Sprint so I am not letting an awful store affect my view of the company — but do yourself a favor and stay far away from this location!