MultiCare University Place Urgent Care

I love how the Multicare website tells you how long is the current wait time and updates every like 15 minutes. I live really close to the Lakewood Urgent Care, but they had an over 2 hour wait! NO THANKS! UP said it only had a 10 minute wait — nice!
I had a horrible earache that was giving me terrible migraines. Okay, I admit — I’m an addict. I’m addicted to Q-​Tips :-(I’m not sure how it happened, but i think i accidently stabbed myself which made a small cut in the inside of my ear which ended up getting infected. Lesson learned: Q-​Tips are bad, very bad & dangerous weapons!
Anyway… the office is older and not as nice as the Lakewood one, but the receptionist was a very nice lady. I only had to wait for 5 minutes. The nurse was nice… everything went really well. I doubt that they always have a short wait time, I probably just got lucky.

Attempted to transport dear old Mom to the Westgate clinic on 26^th.
Alas, it’s not there anymore. Empty building, no signs or explanation, same address still on Google etc.
Changed course for Bridgeport, called enroute to see if they’re still in business, no answer. Arrived, checked in, nominal wait. One person said the Westgate clinic is on 22^nd… another said it was now on 19^th… Derp.
A urine specimen was required and the intake clerk in the exam room advised that the toilet-​held «hat» style collectors were not in stock. (Mom’s a bit shaky). I asked if a female could assist. She said no.
I said «No problem, give me a specimen jar and pair of gloves and I’ll make it happen.»
Then she said they were out of those too.
I asked what they wanted me to use and she pointed to a Dixie cup dispenser on the wall.
Incredulous, I asked her how the hell they were going to get that to the lab. She said they would transfer to a specimen jar later.
Huh? A lab sample stored in a non-​sterile open container, later transferred to a specimen jar… Now there’s a recipe for disaster.
A clinic, out of vital supplies in the middle of a Monday afternoon. Really? Ya think someone could have drove to Walgreen down the street for enough stock to finish the day or to another Multicare agency for supplies?

I asked the girl to proceed w/​the rest of the exam and that we could provide a urine specimen later. She became argumentative. I asked for a supervisor. She said he was on a «day off.» I said, ‘Look, we’re going to have to ramp this up a notch, who’s in charge?“
She said, «A provider.» I asked her to clarify (for all I knew, she was now talking about the pizza delivery guy.) She stormed off and suddenly a nurse appeared who now claimed she could locate some «stashed» specimen cups. But after a 15 minute wait w/​no further contact, I wheeled Mom outta there and took her to a proper Franciscan facility.
This is a scary place w/​an atmosphere not unlike a cattle car full of people seemingly devoid of common sense.
Example: While there, a couple came in w/​their 7 children (all under the age of about 9)…They can’t all be sick. Why the hell doesn’t Pa or Ma take part of the tribe in the mini van to the park for an hour or two (they all have cell phones)?
Why do they have to completely fill the already full waiting room w/​their band of noisy, toy throwing kids?
I’m no Grinch but this was really over the top.
The clinic? Obviously badly mismanaged. Staff: indifferent at best.
Suddenly this is the topic of all my further conversations w/​people for the next few days.
Consensus: Good chance they are not qualified to help you anyway and you’ll be sent to a specialist or ER… Why suffer for an additional 3 hours in a room full of sick, misbehaving kids to find out?

Avoid nurse practitioner _​_​_​_​_​_​_​_​_​ (you can msg me for her name) at all costs!!! Ask for Doctor Girvin or Doctor Davita. I have never had a complaint with these doctors; they are wonderful and absolutely a joy to have while you visit this clinic.
I have been coming to this clinic since high school, and one of the nicest people will greet you when you come in, Kimberly. She’s been doing this for a long time, and she is always helpful and very professional.
I had the worst of the worst experiences today, which is unheard of from me for multicare! I always get the best advice and experience here. I came in and told her of my eye problem and she kept telling me it was my facial dermatitis&eczema (no duh, but that’s not what I came in for!). And proceeded to tell me that was my diagnosis, and rudely would not listen to me that I already go to a dermatologist for this. And she was getting annoyed at me?
First of all, I am a patient! I know my own body and my own symptoms. Needless to say I asked for my usual doctor, which was what I should have done from the beginning.
guess what? Dr. Girvin did a full look into my eyes and found the problem! And now I’m at home with my needed antibx medication and happy because there is less swelling. :)
This place always gets a 5 star from me because of the treatment, but minus one for that nurse.

I contracted a really bad lung infection when I was visiting Tacoma. I went to the University Place Urgent Care and was very pleased with the outstanding care I received there. PA Renee Lorbeski was the consummate professional. She and her staff were courteous and efficient and got me in and out of the center in less than an hour. I am now back in San Diego and on the road to recovery, thanks to Renee and all the wonderful staff at the Bridgeport Way Urgent Care. Thank you, and great job!!!

On my most recent trip back home to visit the family, I woke up and was covered in hives. Having no clue where these hives came from, I was on super panic mode. I didn’t have any known allergies. I didn’t recall eating anything weird. Struck my fear that I was dying, I woke up my mommy and daddy like a 5 year old asking them for help.
They suggested I just wait until the morning and go to the Multicare Urgent Care clinic located up the road. I was scared. I’ve been to urgent care places in the past and the wait is comparable to that of an emergency room.
When I arrived, the waiting room was packed. I signed in swollen and sat down. I was pissed. I figured I would have to wait around another 2 hours before being seen. This was not the case here. You see, they see you based on time of arrival AND priority. I was promptly seen by a friendly nurse and the doctor came in shortly there after.
Avoid the ER and come here for the minor things that just can’t wait for you to be seen by your general doctor.