Tustin Ranch Cleaners

We did weekly pickup and deliveries for my husband’s work suits and my clothing. The service that we were provided from Mauricio was unbelievable. They never missed a stain, never missed a pickup, and they were so great about adjusting their schedule so that our clothes weren’t hanging on our front door too long. I would never go anywhere else. And although we don’t need their services now as much as we once did, whenever I walk by, they greet me with a smile and visit for a bit. I can’t say enough about them! Highly recommend!

Wish I would have read the review before going here! Brought in a romper to be drycleaned and to have alittle hook sewed back on. I asked if I should pay now or at pick up? They said at pick up, no wonder! If I would have known how much they charge I would have walked right out, my bad for not asking. Cost $ 14.95!!! When I asked for the break down in price the girl behind the counter was very rude and seemed to not understand what I was asking. I asked again, how much was the drycleaning and how much for the hook to be sewn back on. She says for the alterations? I said I didn’t get anything altered. All I had done was a hook sewn back on. Never got a straight answer… will NEVER go back!!!

This place doesn’t even deserve 1 star. I found this place due to its location being close to my work. I took two brand new shirts in for my husband on Tuesday. They were ready by Thursday, unfortunately I couldn’t make it in on Thursday, so I figured Friday morning would be fine. Went in on Friday, and three employees were looking for the 2 shirts and it turns out, they were sent with another customer, by accident. Really?! Isn’t that why you have a claim ticket. Needless to say, I’ll never go back, and hopefully they get my husbands 2 shirts back, since we have a funeral to attend on Saturday.

Mauricio is the heart of the business.
Always professional and courteous.
So far service is good despite the change of management.

I was a loyal customer since 1999 until today, March 14, 2015. Over the last few months, I noticed that my shirts started smelling as I wore them. I obviously blamed myself and thought it had something to do with me. When I brought this to their attention, I was assured that nothing changed and that everything was still being washed and laundered properly. Not true. When getting ready tonight, my wife pulled her dress out of the drycleaning only to find her dress still had the original stain and original red tape that she had brought it in to be cleaned In other words, the dress had never been cleaned but was presented to us, and we paid for, as if it had been cleaned. This easily explains the issue with my shirts. I have to caution anyone to use this company and will never, ever return. I have no vendetta nor any reason to post something negative, but rather just want to tell my story. I not only feel betrayed, but this amounts to actual fraud which I intend to report to my credit card company immediately.

Brought 3 skirts that needed to be hemmed in, took around a week and the cost was $ 50! Outrageous! $ 16 to hem a skirt? One skirt was pleather and not even hemmed, just cut. Another skirt was hemmed incorrectly — the back part was about 2 inches longer than the front and the front was so high that I can no longer wear it.
It’s such a shame as this cleaners is right by my house. I’ll be taking my business elsewhere from now on. For this price the work should be pristine and take less than a week.

My girlfriend took her wedding dress here for a steam press, after trying it on once. When she got it back, parts of the lace were burned, creating holes in the lace. She took it back to them and showed them the damage. They denied it and accused her of bringing it in that way. They also said the dress must be old, at which point she showed them the tags that were still on it. They pretty much shut up and continued to deny damaging the dress at all. They at least refunded her the cost of the steam press.

Really surprised to see the less than perfect reviews. The other day I saw an employee help an old woman out to her car with her clothes and I always get great customer service! They deserve a little more love and I love them b/​c:
1) Pick up/​Drop off my clothes at my work
2) Replace buttons for free
3) Insert collar protectors
4) Reasonable pricing
5) Reserved store front parking (in a busy parking lot)
6) Friendly staff
7) Keep payment information on file (per my request)
Last time I went in I recommended they attend to their Unilocal reviews. I might not have shopped if I had seen the reviews first, but they are worth a try.

RIDICULOUSLY OVERPRICED!!! $ 14.95 to dry clean one suit. Outrageous. Oh, and they wouldn’t let me use their coupon because it was for orders over $ 15, nice to know they charged nearly every penny they could without allowing a coupon.
I will never go back to this place.

No matter how well the dry cleaning is, how is 6 pieces (4 dress slacks, 2 sweaters) for $ 29 a deal??? Oh, and that was with 40% off — regular was something like $ 48.00???
Talk about price gouging!!! First and Last time coming here!

I received 40% off coupon so went to this place to dry clean 3 items. When I dropped off the item, the lady there said the items will be priced later and they will let me know when I pick them up. I thought with 40% off couple the price shouldn’t be bad. However, they charged me $ 50 for 3 items (a jacket and 2 short dresses) and with the 40% I still have to pay $ 30. I was so shock to know how expensive it was. The same dresses I paid only $ 6.00 for each at other places. I wouldn’t ever go back to this place. The price was way too expensive $$$$$$$$$.

AVOID *** AVOID *** AVOID. The rudest family runs this place, as shown in the other reviews. I called them about having some placemats dry cleaned. They quoted me $ 14.00 for four. I had a coupon for 40% off for new customers dry cleaning and as I had never been there before, I intended to use it. When I dropped off the placemats I asked if I presented it then. I was told to present it when I picked them up. When I picked them up, I presented my coupon, and was told they would only give me 20% off because it was «household goods.» There are several offers on one physical coupon so I looked at it and the 40% off one I referenced earlier just said «dry cleaning for new customers.» The owner jumped around to the counter, without my asking for him and sternly told me that «that’s why they have the household coupon next to it because that’s all I’m getting!» Wow… I was speechless.

VERY BAD CUSTOMER SERVICE. Orders have been wrong twice, brought an item back to have it altered again because it was done incorrectly the first time and the lady at the register argued with me about how I haven’t been in there recently when item was just picked up a few weeks prior. Somehow it was not in their computer system and she told me I would have to pay again to have it fixed after she told me I have only been in a few times, it’s as if she was implying I’m not a regular customer so I don’t deserve to have their mistake fixed at no cost. Sketchy. There are so many cleaners in Irvine and Tustin, no reason to come back here with their shitty service.

Prices seem reasonable and everything I’ve dropped off had always been done on time.
There is a tailor there for alterations until 4pm on the weekdays and she does a good job.
Like another reviewer mentioned, they do have a $ 10 minimum for credit cards. This doesn’t bother me too much; it’s not too hard to just buy a pack of gum and get cash back at the store next door.

It takes a lot of patience to be lost for me to spend time complaining about a service, but these guys deserve it. I’ve had several poor customer service experiences with this business. On more than one occasion I’ve witnessed customers literally yelling at the front desk… that’s just a huge red flag as it’s obvious I’m not the only displeased customer.
I’ve had my time wasted repeatedly because the person at the front doesn’t seem to understand the virtue of ‘doing what you say’ … I’ve been told over the phone that my shirts were ready. driven down there, and told they weren’t. only to be told to come back in 2 hours… which I did in 3… and they STILL weren’t ready.
Due in part to my blood pressure rising, I’ll keep this short. In all seriousness, I’d find another cleaners… it just sucks that these guys are so close. Oh, and they’re $$$$$$$

The hours are great and they generally do a good job. However, they have now instituted a $ 10 minimum fee on credit cards. I rarely carry cash so and use them mostly for laundering /​starching dress shirts so this introduces a major inconvenience. I informed the woman that such policies are against their merchant agreements but she basically said «too bad» and the only way I could get my shirts was to run to the bank and get cash or have them upcharge me to $ 10.

I brought a bunch of coats and sweaters for dry cleaning. My bill was almost $ 100. My complaint isn’t about the price though. I brought them home and my wife complained that it smelled like sweat. I sniffed them and she was right.
To their credit, they re-​did everything. That’s the least they could do. Neverheless, i wasted my time by having to make an additional trip to drop off and pick up again. i thought dry cleaning was supposed to save me time.

I came here on a Saturday at 8:00am and was surprised that it was already open! Most places don’t open till 9 – 10 on Saturdays.
Their hours are…
7am-​7pm on weekdays
8am-​6pm on Saturday
10am-​4pm on Sundays
Convenient hours for a working gal like me!
They were really professional and for one pants alteration and 2 dry cleaning jobs I paid only $ 22. Not bad at all. Great hem job on my pants, I couldn’t even tell they were hemmed!
One negative — they don’t have any changing rooms so you kind of have to know how much you want hemmed prior to coming in. You won’t be able to change and have them measure you for the hemming. I probably wouldn’t bring dresses in here to have them altered.