Chase Cleaners

Seriously the best Dry Cleaner is town. Very friendly owner and staff. As long as I live in the nearby area (work in Placentia and live in Irvine) I will be coming here. Not only do they do great on dry cleaning, but also have altered pants for myself and dresses for my wife. Also had them clean and preserve her wedding dress. 6 stars!

BE LEERY OF THEIR DELIVERY SERVICE!!! This review is not for their in-​store dropoff, but rather for their delivery service. They are completely incompetent. I was told to leave my clothes out for their driver on Mondays and Thursdays. One Monday came and went and the clothes were still on the porch. After talking to the owner on the phone, she said they had a «new» driver so maybe they were confused. No «how can we make this right?» or «we’ll give you a discount on your next bill»…so I had to go to another dry cleaner to get them taken care of. Last week no one came by on Thursday, and when I called, I was informed that they only «drop off» on Thursdays, not pick up. I understood, and told them I had a lot of clothes that needed picked up on Monday and that I would not go to another cleaner. So I come home from work today, and yup, bag full of clothes on our front porch. When I phoned, all I got was a sheepish, «Oh, sorry about that.» So they lost a valued customer. If you’re going to charge a pretty penny for cleaning, and offer a valuable service, then you better make sure you have the right people in place to carry out that service.

Awesome dry cleaners! I brought a dress in on Tuesday evening that I needed done by Thursday and they happily told me it would be done by Thursday at 5pm. I called Thursday around 2pm to ask if it might possibly be done and it was and they told me I could pick up whenever I was ready. I had a 30% off first time customer coupon that brought my total to $ 6.51! Even without the discount, very affordable. My dress was like new. I will definitely be coming back.

My favorite dry cleaning store. Great customer service, decent prices with great quality… I would recommend this place to all.

Great service and all the people who work there were super nice and courteous. Dry cleaned my suits and harley shirt within 3 days. They did a great job with the Harley shirt. I would definitely recommend this place to anyone.

Love Chase Cleaners! The gal at the front is so friendly and got to know my name by my second visit. Clothes always come out perfect for a reasonable price. My go-​to cleaner once my upcoming wedding is over!

Great dry cleaning service: great quality, outstanding customer service, decent prices. I keep going back to them after trying to find a facility closer to my place, but I just can’t find the same combination at other places.

I love this dry cleaning store.
I’ve needed a convenient dry clean store that’s located by my house after moving to Tustin. What’s even more convenient is that it is next to the Costco on Bryan Street by Tustin Market Place.
This store has done a great job on every single one of the clothes I’ve brought to them for the past year and their prices are reasonable and there’s plenty of parking. This customer has no complaint.
Thank you guys for all you do!

Very bad experience with this place mainly because of the owner’s attitude. I purchased a VIP card for $ 40 that gives 20% discount on laundry and different discounts on dry cleaning. First couple of times I brought it in, they either did not apply a discount or applied it incorrectly. Every time the owner would complain that he barely makes any profit with this discount and have comments like, «Hmmm…you want it tomorrow and also use a discount?» (Why would you sell a VIP card then? And I already paid $ 40 for this card). Since they incorrectly processed the discount a few times, I started checking the receipt to make sure they did it right. Last time I came in, the owner said he didn’t like me double-​checking the receipt and if I don’t trust them go somewhere else and he doesn’t need customer like me. I think this is inappropriate customer service for a business that can only survive by providing customer service better than others. If the owner doesn’t realize it, he is in the wrong business.
There was also an occasion when the owner took my order, said it would be ready on Friday night. I stopped by on Saturday just to find out the order was not entered in the system correctly and would not be ready until Monday night. No apology from the owner, just a comment, «We are all human beings».
Save your nerves — go somewhere else.

Took my dry cleaning to this cleaner and I had a new shirt. When I picked it up I noticed a hold in the shirt with a slight burn. I asked for the owner and was told that he wasn’t there. I called 4 times finally getting him on the phone. He told me that the shirt was that way when I brought it in. How could he know? Did he inspect my shirt especially when I gave it to a lady? I guess he must have come in after and said «let me see that shirt» Do not take your cleaning to this cleaner as they do not know what they are doing. After calling and calling to finally reach him, he called me back and said that he wouldn’t replace my shirt. This was a $ 50 shirt and he told me that I was trying to get a free shirt out of him. I told him that I would NEVER come back and would write this review. Please do not take your cleaning to Chase Cleaners unless you want it ruined.

I have been a customer since 2010. I enjoy the free pick-​up/​drop-​off service very much and I have never had any problems that were not corrected. Things are always done on time or sooner and if I need something pressed quickly, I just drop in and they do it on the spot. I think they are great!

i can’t believe what they did to a loyal customer. First my favorite dress was never found. A month ago, they told us they needed more time to clean the dress. When we visited them again to pick up other items, that dress just disappeared from our account.
Also the leather part of my skirt all peeled off when got it back. In the past, it consistently didn’t clean my stuff well.
I am done with them for life!!!

Decided to give this place a try due to their new customer coupon. Brought in 10 items. Went to pick them up two days later and noticed a white dress shirt I brought in was still stained. I let the worker know, and she told me to come back the next day and it would be cleaned.
Came back the next day and the shirt was not ready. I was told the cleaning guy needed to put the shirt in for a second time and it was still being cleaned. HELLO!!! You have my phone number right? Don’t you think it’d be courteous to give me a heads up before I make the trek out there? Talk about terrible service! I paid to get my shirt cleaned within 2 days, and it ended up taking 4 days. Don’t forget that I stopped by 3 times for pickup and they didn’t even offer to give me a refund or discount for this inconvenience.
Not taking my business here ever again. I’d rather drive further to my old cleaners (Metro Cleaners in Santa Ana) than to deal with this business again.

I had to get my bridesmaids dress pressed and I waited until last minute because I was nervous about taking it some place. I found chase cleaners on Unilocal and decided to try it based on the reviews. They did a great job! Great customer service. Great turn around and the dress was perfect. I had some bad experiences with some other dry cleaners in the area so I’m happy I found a good one.

Amazing customer service!!! I called today after hours due to me needing my dry cleaning for an emergency trip that came up. Jim is one of the owners and is hands down the most helpful guy in the world. They close at 5pm on Saturdays and are closed on Sunday, so I was in a hard place. He offered to let me rush down there and pick up my much needed dry cleaning! Kudos to customer service like this. He has saved the day and this is why I use this location on a regular basis. Clothes look flawless and are on time or early always! Chase cleaners, you guys rock.
Derek

I bought my fiancé a $ 350 dress from Fashion Island.
She needed it dry cleaned. She took it to Chase because of the high rating on Unilocal.BIG MISTAKE.
First of all, the dress came back and wasn’t even clean. It stunk to high heaven
Second of all, they removed part of the dress prior to cleaning. Which was completely unnecessary. And in the process of removing the piece, they ruined part of the dress. Nobody authorized them to do so. Only an idiot would do what they did.
When I confronted them they acted like they were in as much shock of their stupidity as I was.
Do not go to this place. They are NOT qualified at all!!!

Met the owner (I believe his name was, Jim), he was very nice. :) They are actually closed on Sundays, not knowing this (thanks Unilocal) I came in to drop off my bridesmaid dress for cleaning/​steaming. The owner was there finishing up work and allowed me in. Super nice! He was friendly, conversational, and didn’t rush me. His small talk was genuine as well. He has earned my business and I will certainly recommend this place to others. $ 8 for the cleaning, and if you visit their website they have coupons as well. The lady working there when I picked up my dress was just as pleasant. :)

After moving to the area and reading some of the other Unilocal reviews I was nervous to find a new dry cleaner. I found a site that rated Chase as the best cleaners in the area. Chase is a very nice facility that is always very clean and well staffed. The prices are much cheaper than some of the places I looked at in Irvine. They usually finish my order in about two days but I know they will rush some items if you need it. They also provide a free laundry bag so you can do after hours drop offs. The staff is always very friendly and the clearly take pride in their business.

I am new to the area and found this place on Unilocal.Read the reviews and just knew I had to try it. We have never really needed to use dry cleaning services… since the hubby or me iron our own shirts and pants. This time we had 22 items: 10 shirts, 9 dress pants, 1 blazer, and 2 coats. Total price was $ 83 (just to be safe anywhere from $ 80-​$ 85), I was able to use the 30% coupon for first time customers.
So not only was the price great! The customer service was awesome. The person I got to meet when dropping off was Stephanie and then for pick-​up, I got to meet the owner Luna. Luna helped me out to my car! Great location, easy access parking, and freeways are nearby. We haven’t used the service of pick-​up/​drop-​off from home or office yet, but that’s a pretty cool option too. Oh and they are also open on Saturday annnnnd Sunday!
I will definitely keep coming back to this place! Well worth with!

I’ve used Chase Cleaners for all my dry cleaning for the past couple of years. When you walk in, the place just feels different than most cleaners. It is clean and neat in the customer area, and your hair doesn’t go flat from the tropical heat conditions present in many cleaners. The owners, Jim and Luna Athanas, are on-​site and take a very personal interest in the business. Don’t be surprised if they greet you by name, and may even be in the process of retrieving your cleaning when you walk in, having seen you drive up. Good prices and quick, friendly service.